Lexmark E232 User Manual

							 
Troubleshooting
121
Blank pagesThe toner cartridge is defective or 
empty.Replace the toner cartridge.
Solid black pages The toner cartridge is defective.
 Your printer requires servicing. Replace the toner cartridge.
 Call for service.
Paper curls badly once it prints 
and exits to the binThe Paper Texture setting is wrong 
for the type of paper or specialty 
media you are using.Change Paper Texture
† from 
Rough to Normal or Smooth.
SymptomCauseSolution
*To replace the fuser, call a service technician. 
†This setting can be changed using the Local Printer Setup Utility. See “Using the Local Printer Setup 
Utility” on page 103 for more information.
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Troubleshooting
122
How to clean the printhead lens
You can solve some print quality problems by cleaning the printhead lens.
1Turn the printer off.
2Open the front cover by pressing the button on the left side of the printer and lowering the 
cover.
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Troubleshooting
123 3
Remove the print cartridge assembly out of the printer by pulling on the toner cartridge 
handle.
Note:Do not press the button on the print cartridge assembly.
Place the print cartridge assembly on a flat, clean surface.
Warning:Do not leave the print cartridge assembly exposed to direct light for an extended 
period of time. Extended light exposure can cause print quality problems.
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Troubleshooting
124 4
Locate the glass printhead lens, which is located within the recessed area in the top of the 
printer.
5Gently wipe the printhead lens with a clean, dry, lint-free cloth.
Warning:Not using a clean, dry, lint-free cloth may result in damage to the printhead lens.
6Install the print cartridge assembly into the printer by aligning the green arrows on the guides 
of the print cartridge assembly with the green arrows on the tracks in the printer and pushing 
the print cartridge assembly in as far as it will go.
7Close the front cover.
8Turn the printer on.
Printhead lens
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Contents
2
Contents
Notices ............................................................................................. 6
Edition notice ..................................................................................................  6
Trademarks ....................................................................................................  6
Licensing notice..............................................................................................  7
Safety information ..........................................................................................  7
Laser notice ....................................................................................................  7
The United Kingdom Telecommunications Act 1984 .....................................  7
Conventions ...................................................................................................  7
Electronic emission notices ............................................................................  7
Printer energy consumption ...........................................................................  9
Statement of Limited Warranty .......................................................................  9
Chapter 1: Printer overview ........................................................ 11
Chapter 2: Print media tasks and tips ........................................ 13
What types of print media can be loaded? ...................................................  14
Where can print media be loaded in the printer? .........................................  15
Tips on choosing the right print media .........................................................  16
Paper ...................................................................................................... 16
Preprinted forms and letterhead  ............................................................. 16
Transparencies ....................................................................................... 16
Envelopes ............................................................................................... 17
Labels ..................................................................................................... 17
Card stock  .............................................................................................. 18
Tips on storing print media and supplies ......................................................  18
Storing paper  .......................................................................................... 18
Storing supplies  ...................................................................................... 18
Tips on preventing jams ...............................................................................  19
How to load the 250-sheet and 550-sheet trays...........................................  20
Extending the tray for legal or folio size paper  ....................................... 23
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Notices
6
Notices
Edition notice
Edition: November 2003
The following paragraph does not apply to any country where 
such provisions are inconsistent with local law: LEXMARK 
INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” 
WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR 
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED 
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A 
PARTICULAR PURPOSE. Some states do not allow disclaimer of 
express or implied warranties in certain transactions; therefore, this 
statement may not apply to you.
This publication could include technical inaccuracies or 
typographical errors. Changes are periodically made to the 
information herein; these changes will be incorporated in later 
editions. Improvements or changes in the products or the programs 
described may be made at any time.
Comments about this publication may be addressed to Lexmark 
International, Inc., Department F95/032-2, 740 West New Circle 
Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom 
and Eire, send to Lexmark International Ltd., Marketing and 
Services Department, Westhorpe House, Westhorpe, Marlow 
Bucks SL7 3RQ. Lexmark may use or distribute any of the 
information you supply in any way it believes appropriate without 
incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In 
the United Kingdom and Eire, call +44 (0)8704 440 044. In other 
countries, contact your point of purchase.
References in this publication to products, programs, or services do 
not imply that the manufacturer intends to make these available in 
all countries in which it operates. Any reference to a product, 
program, or service is not intended to state or imply that only that 
product, program, or service may be used. Any functionally 
equivalent product, program, or service that does not infringe any 
existing intellectual property right may be used instead. Evaluation 
and verification of operation in conjunction with other products, 
programs, or services, except those expressly designated by the 
manufacturer, are the user’s responsibility.
© 2003 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided 
under this agreement are commercial computer software and 
documentation developed exclusively at private expense.
Trademarks
Lexmark and Lexmark with diamond design are trademarks of 
Lexmark International, Inc., registered in the United States and/or 
other countries. 
PictureGrade is a trademark of Lexmark International, Inc.
PCL
® is a registered trademark of the Hewlett-Packard Company. 
PCL is Hewlett-Packard Company’s designation of a set of printer 
commands (language) and functions included in its printer 
products. This printer is intended to be compatible with the PCL 
language. This means the printer recognizes PCL commands used 
in various application programs, and that the printer emulates the 
functions corresponding to the commands. 
Po st Sc r i p t
® is a registered trademark of Adobe Systems 
Incorporated. PostScript 3 is Adobe Systems’ designation of a set 
of printer commands (language) and functions included in its 
software products. This printer is intended to be compatible with the 
PostScript 3 language. This means the printer recognizes 
PostScript 3 commands used in various application programs, and 
that the printer emulates the functions corresponding to the 
commands.
Details relating to compatibility are included in the Technical 
Reference.
Other trademarks are the property of their respective owners.
SectionPage
Edition notice 6
Trademarks 6
Licensing notice 7
Safety information 7
Laser notice 7
The United Kingdom 
Telecommunications Act 19847
Conventions 7
Electronic emission notices 7
Printer energy consumption 9
Statement of Limited Warranty 9
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Printer overview
11
1
Printer overview
250-sheet trayPaper support 150-sheet output bin
Operator panel
Manual feederFront cover
Optional 550-sheet drawer
Rear paper exit
Power button
Dust cover
(some models)
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Print media tasks and tips
13
2
Print media tasks and tips
SectionPage
What types of print media can be loaded? 14
Where can print media be loaded in the printer? 15
Tips on choosing the right print media 16
Tips on storing print media and supplies 18
Tips on preventing jams 19
How to load the 250-sheet and 550-sheet trays 20
How to load the manual feeder 24
How to use the rear exit 25
How to clear paper jams 26
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Printing tasks
29
3
Printing tasks
SectionPage
How to manually feed a print job 30
How to print on both sides of the paper (manual duplex) 32
How to print multiple page images on one page (N-up printing) 34
How to print a booklet 35
How to print a poster 36
How to print on letterhead 37
How to print using an overlay or a watermark 37
How to cancel a print job 39
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How to install options
40
4
How to install options
SectionPage
How to access the system board 41
How to add a memory card 45
How to add a flash card 46
How to install a 550-sheet drawer 48
How to get the printer driver to recognize installed options 49
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Using the operator panel
50
5
Using the operator panel
SectionPage
Overview of the operator panel 51
Understanding the operator panel lights 52
Operator panel codes 57
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Understanding the printer configuration menus
83
6
Understanding the printer configuration 
menus
Printing the Printer Settings Configuration sheet
To help resolve printing problems or to change printer configuration settings, advanced users can 
print the Printer Settings Configuration sheet for instructions on advancing through the configuration 
menus to select and save new settings.
To print the Printer Settings Configuration sheet:
1Turn off the printer.
2Open the front cover.
3Press and hold Continue as you turn the printer back on.
All the lights cycle.
4Close the cover. The light sequence that represents the Home menu is displayed.
5To print the Printer Settings Configuration sheet, press and hold Continue until the 
lights cycle. The sheet prints.
Note:The sheet only prints when the Home menu is displayed.
SectionPage
Printing the Printer Settings Configuration sheet 83
Configuration menus overview 84
Network menu 85
Parallel menu86
Setup menu86
USB menu87
Utilities menu 87
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Software and network tasks
88
7
Software and network tasks
SectionPage
How to install drivers for local printing 89
How to print the menu settings and network setup pages 94
How to print a test page 94
How to configure for TCP/IP 95
How to set up the printer for network printing 96
Using the printer resident Web page 102
Using the Local Printer Setup Utility 103
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Supplies information
104
8
Supplies information
SectionPage
What supplies do I need and how do I order them? 105
How to conserve supplies 105
How to know when you need new supplies 106
How to change a toner cartridge 108
Lexmark Return Program 111
Recycling Lexmark products 111
How to change a photoconductor kit 112
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Troubleshooting
115
9
Troubleshooting
SectionPage
General problems116
Print quality problems 118
How to clean the printhead lens 122
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Index
125
Index
Numerics
550-sheet drawer 48
A
Auto CR after LF (Setup 
menu) 86
Auto LF after CR (Setup 
menu) 86
B
booklets 35
Busy light 58
buttons 51
C
canceling a print job 39
card stock 18
cleaning the printhead 
lens 122
clearing paper jams 26
configuration menus
Network
MAC Binary PS 85
NPA Mode 85
Set Card Speed 85
Parallel
MAC Binary PS 86
Mode 2 86
NPA Mode 86
Protocol 86
printing the Printer Settings 
Configuration sheet 83
Setup
Auto CR after LF 86
Auto LF after CR 86
USB
MAC Binary PS 87NPA Mode 87
Utilities
Hex Trace 87
Print Quality Test 
Pages 87
Reset Factory 
Defaults 87
Reset Photoconductor 
Counter 87
D
duplex 32, 62
dust cover 23
E
electronic emission 
statement 7
emission statement 7
envelopes 17
Error light 60, 61, 63, 65, 66, 
67, 68, 70, 71, 72, 81, 82
secondary error codes 69
See also operator panel, 
secondary error codes
extending trays 23
F
FCC statement 7
flash card 46
folio 23
H
Hex Trace (Utilities menu) 87
I
interfaces
network 85parallel 86
USB 87
IP address
setting 95
verifying 95
J
jams 26
L
labels 17
legal 23
letterhead 16, 37
Lexmark Cartridge Collection 
Program 111
Lexmark Return Program 111
lights 51, 52
Linux 93, 102
Load Paper light
manual feeder 62
Tray 1 or 550-sheet tray 61
loading
250-sheet tray (Tray 1) 20
550-sheet tray 20
letterhead 37
manual feeder 24
Local Printer Setup Utility 103
M
MAC Binary PS
Network menu 85
Parallel menu 86
USB menu 87
Macintosh 91, 100
maintaining the printer
cleaning the printhead 
lens 122
manual duplex
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Index
126
light sequence 62
printing 32
manual feeder 24, 62
memory card 45
menu settings page 94
menus
navigating
advancing in 84
entering 83
exiting 84
returning to Home 
menu 84
scrolling through 84
Network 85
Parallel 86
saving settings 84
Setup 86
USB 87
Utilities 87
messages
See operator panel light 
sequences
Mode 2 (Parallel menu) 86
multiple page printing 34
N
NetWare 102
Network menu 85
network setup page 94
NPA Mode
Network menu 85
Parallel menu 86
USB menu 87
N-up printing 34
O
operator panel
buttons 51
light sequences
Busy 58
Canceling job 67
Change invalid toner 
cartridge 66
Close door 61
Defragment flash 58
Error 61, 63, 65, 66, 67, 
68, 69, 70, 71, 72, 81, 82
Flushing data 60Formatting flash 58
Hex Trace Ready 59
Invalid engine code 63
Invalid network code 63
Load manual feeder 62
Load media 61
Manual duplex 62
Not ready 60
Offline 60
Photoconductor kit near 
full 64
Print side two 62
Printer error 68
Printing a directory 58
Printing a font list 58
Printing menu settings 
pages 58
Printing Print Quality Test 
Pages 58
Programming engine 
code 66
Programming flash 58
Programming system 
code 66
Ready/Power Saver 57
Replace photoconductor 
kit 64, 65
Resetting printer 67
Restoring factory 
defaults 67
secondary error codes 69
Service error 67
Toner low 63
Unsupported toner 
cartridge 65
Waiting 59
lights 51, 52
options
550-sheet drawer 48
flash card 46
memory card 45
overlays 37
P
paper 16
choosing 16
jams 26
loading 20, 24storing 18
Parallel menu 86
photoconductor kit
changing 112
level 106
light sequences 107
ordering 105
recycling 111
Photoconductor kit near full 
light 64
ports
parallel 86
USB 87
posters 36
print cartridge
See toner cartridge
print quality problems 118
Print Quality Test Pages 
(Utilities menu) 87
Printer Settings Configuration 
sheet
printing 83
printhead lens, cleaning 122
printing
booklets 35
duplex 32
letterhead 37
multi-page (N-up) 34
overlays 37
posters 36
watermarks 37
problems
print quality 118
Protocol (Parallel menu) 86
R
rear exit 25
recycling supplies 111
Replace photoconductor kit 
light 64, 65
Reset Factory Defaults 
(Utilities menu) 87
Reset Photoconductor Counter 
(Utilities menu) 87
S
safety information 7
secondary error codes 69
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Index
127
Complex page 73
Defective flash 75
Error communicating with 
the host computer 77
Flash full 80
Font error 75
Host interface disabled 77
Insufficient collation area 74
Insufficient defrag 
memory 76
Insufficient printer 
memory 73
Invalid engine code 81
Invalid network code 82
Memory full 78
Network interface errors 76
Paper jam at the input 
sensor 70
Paper jam in the manual 
feeder 70
Paper jam in Tray 1 72
Paper jam in Tray 2 72
Paper jams as a printed job 
exits the tray 71
Paper jams as it exits the 
tray into the printer 71
PPDS font error 75
Short paper 79
Unformatted flash 81
service error lights 67
Set Card Speed (Network 
menu) 85
Setup menu 86
storing
paper 18
supplies 18, 105
supplies
conserving 105
ordering 105
recycling 111
storing 18, 105
system board
accessing 41
reattaching 44
T
TCP/IP 95
test page 94toner cartridge
changing 108
error 65
light sequences 107
ordering 105
recycling 111
toner level 106
Toner Low light 63
transparencies 16
tray extending 23
troubleshooting 115
print quality 118
U
UNIX 93, 102
USB menu 87
Utilities menu 87
W
Waiting light 59
watermarks 37
Windows 89, 96
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