Lexmark C920 User Manual

							www.lexmark.com
Lexmark C920
User’s Guide
March 2005
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2005 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550
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Edition: March 2005
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK 
INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR 
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A 
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this 
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; 
these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made 
at any time.
Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road, 
Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services 
Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in 
any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this 
product by calling 1-800-553-9727. In the United Kingdom and Eire, call +44 (0)8704 440 044. In other countries, contact your point of 
purchase.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all 
countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, 
program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual 
property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, 
except those expressly designated by the manufacturer, are the user’s responsibility.
© 2005 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer software and 
documentation developed exclusively at private expense.
Trademarks
Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United 
States and/or other countries.
Drag’N’Print , ImageQuick, and PrintCryption, are trademarks of Lexmark International, Inc.
PCL
® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer 
commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This 
means the printer recognizes PCL commands used in various application programs, and the printer emulates the functions corresponding 
to the commands. 
Po s tS cr i p t
® is a registered trademark of Adobe Systems Incorporated. PostScript 3 is Adobe Systems’ designation of a set of printer 
commands (language) and functions included in its software products. This printer is intended to be compatible with the PostScript 3 
language. This means the printer recognizes PostScript 3 commands used in various application programs, and the printer emulates the 
functions corresponding to the commands.
Details relating to compatibility are included in the Technical Reference.
Other trademarks are the property of their respective owners.
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or telephone, during 
a lightning storm.
Refer service or repairs, other than those described in the operating instructions, to a professional service person.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. 
The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
Your product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must 
understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility 
of harmful emissions.
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Contents
Chapter 1: Learning about the printer .........................................................6
Understanding the printer operator panel  ........................................................................ 8
Chapter 2: Installing drivers for local printing  .........................................11
Windows ........................................................................................................................11
Macintosh ....................................................................................................................... 14
UNIX/Linux .....................................................................................................................15
Chapter 3: Installing drivers for network printing ....................................17
Printing a network setup page  ....................................................................................... 17
Assigning a printer IP address  ....................................................................................... 17
Verifying the IP settings  ................................................................................................. 18
Windows ........................................................................................................................18
Macintosh ....................................................................................................................... 22
UNIX/Linux .....................................................................................................................24
NetWare ......................................................................................................................... 24
Chapter 4: Installing and removing options  .............................................25
Removing the system board access cover  .................................................................... 26
Installing a memory card  ................................................................................................ 29
Installing a flash memory or firmware card  .................................................................... 29
Installing a hard disk  ...................................................................................................... 30
Installing an option card  ................................................................................................. 32
Reinstalling the system board access cover  .................................................................. 34
Aligning the optional high capacity feeder ...................................................................... 34
Aligning the optional finisher  .......................................................................................... 36
Adjusting the finisher wheels .......................................................................................... 43
Removing the duplex unit  .............................................................................................. 44
Removing the high capacity feeder  ................................................................................ 46
Removing an optional drawer  ........................................................................................ 49
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Contents
Lexmark Confidential until announced - Revision: 03/21/05
Chapter 5: Printing  ......................................................................................51
Sending a job to print  ..................................................................................................... 51
Printing from a USB flash memory device  ..................................................................... 52
Canceling a print job  ...................................................................................................... 53
Printing the menu settings page  .................................................................................... 54
Printing a network setup page  ....................................................................................... 54
Printing a font sample list  ............................................................................................... 55
Printing a directory list  .................................................................................................... 55
Printing confidential and held jobs  ................................................................................. 55
Printing folio and statement sizes  .................................................................................. 58
Loading standard trays and optional trays  ..................................................................... 60
Loading the multipurpose feeder  ................................................................................... 61
Loading the high capacity feeder  ................................................................................... 65
Linking trays  ................................................................................................................... 68
Tips for successful printing ............................................................................................. 69
Chapter 6: Media specifications  ................................................................70
Media guidelines  ............................................................................................................ 70
Storing paper  .................................................................................................................72
Storing media  .................................................................................................................77
Identifying media sources and specifications  ................................................................. 78
Tray linking  ..................................................................................................................... 82
Using the duplex function (two-sided printing)  ............................................................... 82
Avoiding jams  .................................................................................................................84
Chapter 7: Maintaining the printer .............................................................85
Determining the status of supplies  ................................................................................. 86
Conserving supplies  ....................................................................................................... 86
Ordering supplies  ........................................................................................................... 87
Cleaning the LEDs  ......................................................................................................... 88
Closing the top cover  ..................................................................................................... 93
Chapter 8: Clearing jams  ............................................................................95
Identifying jams  ..............................................................................................................95
Identifying jam areas  ...................................................................................................... 96
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Contents
Lexmark Confidential until announced - Revision: 03/21/05
Understanding jam messages ........................................................................................ 97
200 Paper Jam  Pages Jammed (Check Areas A-F, T1-5, MPF)  ............................ 97
250 Paper Jam Check MP Feeder  ............................................................................... 125
24 Paper Jam Check Tray   .............................................................................. 126
Chapter 9: Administrative support  ..........................................................130
Adjusting operator panel brightness and contrast  ........................................................ 130
Disabling operator panel menus  .................................................................................. 130
Enabling operator panel menus  ................................................................................... 131
Restoring factory default settings  ................................................................................. 131
Adjusting Power Saver  ................................................................................................. 132
Encrypting the disk  ....................................................................................................... 132
Setting security using the Embedded Web Server (EWS)  ........................................... 133
Quick start mode  .......................................................................................................... 136
Black only mode  ........................................................................................................... 137
Chapter 10: Troubleshooting  ...................................................................138
Calling for service ......................................................................................................... 138
Checking an unresponsive printer ................................................................................ 138
Printing multiple-language PDFs .................................................................................. 138
Solving printing problems  ............................................................................................. 139
Solving option problems  ............................................................................................... 141
Solving paper feed problems  ....................................................................................... 142
Solving print quality problems  ...................................................................................... 144
Color quality information  .............................................................................................. 148
Quality Menu  ................................................................................................................ 148
Solving color quality problems  ..................................................................................... 151
Notices ........................................................................................................155
Index ............................................................................................................160
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							Learning about the printer
6
1Learning about the printer
CAUTION:Do not set up this product or make any electrical or cabling connections, such as the power cord or 
telephone, during a lightning storm.
Configured models
The following illustrations show a standard network and fully configured printer. If you attach print media handling options to 
the printer, it may look more like the fully configured model. Items denoted with an asterisk (*) are options.
Standard output bin
Operator panel
Standard network
Fully configured
Tr a y  1
(integrated tray or standard 
tray—550 sheets)Tr a y  2 *
(550 sheets)
Tr a y  3 *
(550 sheets)
Tr a y  4 *
(550 sheets)
High 
capacity 
feeder* 
(3,000 
sheets)
Bin 1
Finisher*
Banner media tray*
Finisher Bin 1
Finisher Bin 2
Printer base*
Duplex* (internal)
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							Learning about the printer
7
Learning about the printer
A number of menus are available to make it easy for you to change printer settings. The diagram shows the menu index on 
the operator panel and the menus and items available under each menu. For more information about menus and menu 
items, see the Menus and Messages book on your publications CD.
Help
Print All
Color Quality
Print Quality
Printing Guide
Media Guide
Print Defects
Menu Map
Information Guide
Connection Guide
Moving Guide
Paper Menu
Default Source
Paper Size/Type
Configure MP
Substitute Size
Paper Loading
Custom Types
Universal Setup
Bin SetupReportsMenu Settings Page
Device Statistics
Network Setup Page
Network [x] Setup Page
Profiles List
Print Quick Ref
NetWare Setup Page
Print Fonts 
Print Directory
Print Demo
Security
Max Invalid PIN
Job Expiration
Defaults
Setup Menu
Finishing Menu
Quality Menu
Utilities Menu
PDF Menu
PostScript Menu
PCL Emul Menu
PPDS Menu
HTML Menu
Image Menu
Network/Ports
TCP/IP
IPv6
Standard Network
Network [x]
Standard USB 
USB [x]
Parallel
Parallel [x]
Serial
Serial [x]
NetWare
AppleTalk
LexLink
Supplies Menu
Cyan Toner
Ye l l o w  To n e r
Magenta Toner
Black Toner
Oil Coating Roll
Color Photodevs
Black Photodev
Fuser
Transfer Belt
Staples
Punch
Menu
Supplies Menu
Paper Menu
Reports
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							Understanding the printer operator panel
8
Learning about the printer
Understanding the printer operator panel
The operator panel on your printer is a 4-line backlit gray scale display that can show both graphics and text. The Back, 
Menu, and Stop buttons are located to the left of the display, the navigation buttons are located below the display, and the 
numeric pad is located to the right of the display.
Translations label
If English is not your native language, peel the backing off the translations label that shipped with your printer and affix it 
inside the front door as shown. The label serves as a guide for interpreting the operator panel buttons.
Back
Menu
Stop
Navigation buttons
Numeric pad Display panel
Indicator lightUSB Direct interface
Select button
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							Understanding the printer operator panel
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Learning about the printer
The use of the buttons and the layout of the display panel are described in the following table.
ButtonFunction
Back Press the Back button to return to the last screen you viewed.
Note:Changes made on a screen will not be applied if you press the Back button.
Menu Press the Menu button to open the menu index. 
Note:The printer must be in the Ready state to access the menu index. A message 
indicating the menus are unavailable will appear if the printer is not ready.
Stop Press the Stop button to stop the mechanical operation of the printer. After pressing Stop, 
the message Stopping is displayed. When the printer has stopped, the status line in the 
operator panel will show Stopped, and a list of options will appear.
The Up and Down buttons are used to move up and down lists.
When navigating through a list using the Up or Down button, the cursor 
moves one line at a time. Pressing the Down button at the bottom of the 
screen changes the screen to the next whole page.
The Left and Right buttons are used to move within a screen such as moving 
from one menu index item to another. They are also used to scroll through 
text that will not fit on the screen.
The Select button is used to initiate action on a selection. Press Select when 
the cursor appears next to the selection you want such as following a link, 
submitting a configuration item, or when you want to start or cancel a job.
Navigation buttons
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							Understanding the printer operator panel
10
Learning about the printer
The numeric pad consists of numbers, a pound # sign, and a backspace button. The 5 
button has a raised bump for non-visual orientation. 
The numbers are used to enter numeric values for items like quantities or PINs. The 
backspace is used to delete the number to the left of the cursor. Pressing the backspace 
multiple times will delete additional entries.
Note:The pound # sign is not used.
Display panel
The display panel shows messages and graphics describing the current state of the printer and indicating possible printer 
problems you must resolve.
The top line of the display is the header line. If applicable, it will contain the graphic indicating the Back button can be 
used. It will also display the current status, and the Supplies (Warnings) status. If multiple warnings are present, each 
warning will be separated by a comma.
The other three lines of the display are the body of the screen. This is where you view printer status, supplies messages, 
show-me screens, and make selections.
ButtonFunction
12
3
45
6
78
9
0#
Numeric pad
1. Remove print 
media; adjust 
width guides.
Status / Supplies
View supplies
Ready
Tr a y  1 L o w
Printing pg. 1
Cancel a Job
Status / Supplies
Held jobs
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