Kyocera TASKalfa 181 User Manual

							Maintenance
5-10
Downloaded From ManualsPrinter.com Manuals 
						

							6-1
6 Troubleshooting
If Trouble Occurs
If trouble occurs with this machine, carry out the items indicated below. If the trouble persists, 
contact your service representative.
Symptom Items to check Corrective procedure  Reference 
page
Nothing is displayed on the 
operation panel when the 
main power switch is 
turned on. Is the power plug connected to an AC 
outlet?
Connect the plug to an AC outlet. 2-10
No copies come out when 
the  Start  key is pressed. Is there any indication of the trouble on 
the operation panel? Check the appropriate measures 
against that indication and carry out the 
corresponding procedure. 6-4
The copies come out 
blank. Were the originals set correctly? When setting originals on the platen, 
set them face-down along the original 
size indicator plates. 3-1
When setting originals in the optional 
document processor, set them face-up. 4-2
The copies come out too 
light. Is the auto density adjustment mode 
set? To adjust the overall density level, 
perform the auto density adjustment 
procedure. -
Is the manual density mode set? Use the  Lighter key or the  Darker key 
to adjust the density level properly. 3-2
To adjust the overall density, perform 
the relevant density adjustment 
procedure in each image quality mode. -
Is the toner evenly distributed in the 
toner container? Shake the toner container horizontally 
approximately 10 times. 5-5
Is the EcoPrint mode set? Do not set the EcoPrint mode. .-
Is  Adding Toner  requested? Replace the toner container. 5-5
Is the copy paper wet? Replace the copy paper with new paper. 2-1
Is the electrical charge section dirty? Open the front cover and use the  charger cleaner rod to clean the 
electrical charge section. 5-5
The copies come out too 
dark. Is the auto density adjustment mode 
set? To adjust the overall density level, 
perform the auto density adjustment 
procedure. -
Is the manual density mode set? Use the  Lighter key or the  Darker key 
to adjust the density level properly. 3-2
To adjust the overall density, perform 
the relevant density adjustment 
procedure in each image quality mode. -
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-2
A moire pattern (the 
phenomenon where the 
dots do not appear to be 
lined up properly but seem 
to be grouped together in 
patterns) appears on the 
copies.Is the original a printed photogr
aph? Set the image quality mode to Photo .3-2
The copies are not clear. Did you select an image quality mode  properly according to the type of the 
original? Select an appropriate image quality 
mode.
3-2
The copies are dirty. Is the platen or the original cover dirty? Clean the platen and/or the original  cover.5-1
The copy image is skewed. Were the originals set correctly? When using the platen, set the original  securely along the original size indicator 
plates.3-1
When using the optional document 
processor, adjust the original insert 
guides securely before setting the 
originals. 4-2
Was the paper set correctly? Check the width guide plate position in 
the cassette. 2-1
Paper jams occur often. Is the paper loaded properly in the  cassette? Load the paper properly.
2-1
Depending upon the type and storage 
condition of the paper, finished copies 
may curl tightly, resulting in a paper 
jam. Remove the paper from the 
cassette, turn it over, and set it in the 
cassette again. —
Is the paper curled, folded over or 
wrinkled? Replace the paper with new paper. 2-1
Is there any jammed paper or loose 
scraps of paper remaining inside the 
machine? Carry out the appropriate procedure to 
remove the paper.
6-9
Does the size of the paper set in the 
multi-purpose tray ma tch the registered 
size? Make sure the size 
of the paper set in 
the multi-purpose tray matches the 
registered size. 2-4
Black lines appear on 
copies when copying from 
the optional document 
processor. Is the slit glass dirty?
Clean the slit glass. 5-2
It is also possible to use the black line 
correction function to make any black 
lines on the copies less apparent. -
Wrinkling occurs in copies. Is the separation needle dirty? Clean the separation needle. 5-2
Black or white vertical lines 
appear on copies. Is the electrical charge section di
rty? Open the front cover and use the 
charger cleaner rod to clean the 
electrical charge section. 5-5
White spots appear on 
copies. Is the transfer roller dirty?
Clean the transfer roller with the 
cleaning brush. 5-3
Copies are blurred. Is this machine used at high humidity? Perform drum refresh. -
Symptom
Items to check Corrective procedure  Reference 
page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting6-3
Printing cannot be 
performed. Is the power plug connected to an AC 
outlet? Connect the plug to an AC outlet. 2-10
Is the main power switch turned on? Turn the main power switch on ( | ). —
Is a proper printer cable connected 
securely? Connect the printer cable securely. 2-9
Was the printer cable connected after 
this machine was turned on? After connecting the printer cable, turn 
this machine on. 2-9
Is the machine offline? (Is the  Ready 
indicator off?) 1
Press the  Print key to display 
the printer basic screen.
2 Press the  S key or the  T key to 
select  GO.
3 Press the  Enter key. The  Ready 
indicator lights up. —
Correct characters are not 
printed. Is a proper printer cable connected? Connect a shielded type printer cable. 2-9
Printing is not performed 
properly. Is the setting on the comput
er correct? Check the setting  of the printer driver or 
the application software. —
The copies are curled. Is the copy paper wet? Replace the copy paper with dry, new 
paper. 2-1
Is  Middle 2  set at the Paper type 
(Paper Weight) setting? (Normally, 
Middle 2 is set.) Set 
Middle 1 at the Paper type (Paper 
Weight) setting. -
Symptom
Items to check Corrective procedure  Reference 
page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-4
Displayed Messages
When any of the following message appear on the message display, take the indicated action.
Message Procedure Reference 
page
Close ## cover. The indicated cover is open. 
Close all the covers securely. —
Add paper in cassette.
[ Place paper in P cassette.] Paper has run out.
Add paper. 2-1
Add paper in cassette. 
## size (###) Print data does not match the size or type of paper in the cassette. 
Replace the paper.
• To change the paper source, press the 
Paper Selection key to 
select the desired paper source and press the  Enter key.
• If you press the Print  key, the following messages are 
displayed.
GO: Prints onto the currently selected paper.
CANCEL : Stops printing.
Press the  S key or the  T key to select the  desired processing 
and press the  Enter key. —
Set cassette.
[ Close paper cassette.] The cassette is not closed securely.
First pull it out and push it all the way back in. —
Check paper size. There is no paper loaded of a size that can be used in the currently 
selected mode.
Check the paper. —
Reposition original or 
change cassette.
[ Reposition original or 
select other paper cassette. ]The orientations of the original a
nd the selected paper are different.
Change the orientation of the original. If you press the  Start key 
without changing the orientatio n, copying will be performed at a 
100 % (1:1) magnification ratio. —
Exceed copy limit. 
Unable to copy The number of copies made 
with your management code has 
reached the limit that was set  in the department management mode 
and copying is no longer possible with that code.
Use the department management m ode to clear the copy count. -
Set toner container. The toner container is not set properly.
Set the toner container properly. 5-5
Ready to copy. 
Toner low Toner remaining in the machine is low. It is possible to copy only one 
by one.
Replace the toner container as soon as possible. 5-5
Unable to copy. 
Please Add Toner
[ Cannot copy. 
Add toner, resume copying.] No toner remains.
Replace the toner container to add toner.
5-5
Replace Waste Toner Box The waste toner box is full.
Replace the waste toner box with a new one. 5-5
Clean th e slit glass for 
original fed from DP.
[ Clean the slit glass 
original fed fro

m DP. ] The slit glass is dirty. 
Clean the slit glass because black lines may be copied when the 
optional document processor is used.
5-2
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting6-5
Call for service. Open the front cover once and close it. If the message is displayed 
again, check  C and the number. Turn the main power switch off ( {) 
and contact your service represent ative or authorized service center. —
Time for maintenance Periodic maintenance is required to keep this machine in good 
condition.
Contact your service representative or authorized service center 
immediately. —
Memory is full. Current copying cannot be processed because the memory for 
copying is full or the number of originals has reached the limit of 999 
pages.
Select  Copy Scanned Image  to output the pages that have been 
scanned or select  Cancel to delete scanned data. Another copying 
job or scanning cannot be performed until either of them is selected.
Depending on the copy setting conditions, only one set of copies 
may be output and this error message may be displayed even if a 
multiple number of copies is specified. In this case, copying cannot 
be continued. Press the  Enter key and perform copying operation 
again.
If this error occurs frequently, addition of a memory is recommended. —
Current printing cannot be processed because the memory for 
printing is full.
Press the  Print key to display the following messages.
GO : Continues printing. Processed data will be output and remaining 
data will be printed on the next page.
CANCEL : Cancels printing.
RESET : Resets the printer board. In  this case, only the printer 
functions will be reset.
Press the  S key or the  T key to select the desired processing and 
press the  Enter key.
Notes
• If you use the RAM disk function, reduce the RAM disk size. If  this error occurs frequently, addition of the printer memory is 
recommended. For the addition of the printer memory, contact 
your service representative or  authorized service center. 
• If the auto continue setting has been turned on, printing will  automatically resume after a preset period of time. —
Paper misfeed. A paper jam has occurred.
The location of the jam is indicated on the message display, and the 
machine stops. Leave the main power switch on ( | ) and follow the 
appropriate procedure to remove the jammed paper. 6-9
Reset all original in DP. Remove the originals from the optional document processor, return 
all the originals into the original table, and restart copying. —
Misfeed in DP. 
Remove original(s). Originals have jammed in the optional document processor.
Leave the main power switch on ( | ) and follow the appropriate 
procedure to remove the jammed originals. 6-11
Message
Procedure Reference 
page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-6
Remove paper from Top tray. 
Press START key.The output tray capacity is exceeded during copying.
• There are already 250 sheets of 
paper stored in the output tray.
• There are already 150 sheets of  paper stored in the output tray 
when the optional job separator is installed.
• There are already 100 sheets of  paper stored in the output tray 
when the optional finisher is installed.
Remove the paper. —
Remove paper from Top tray. 
Press GO The output tray capacity is exceeded during printing.
• There are already 250 sheets of 
paper stored in the output tray.
• There are already 150 sheets of  paper stored in the output tray 
when the optional job separator is installed.
• There are already 100 sheets of  paper stored in the output tray 
when the optional finisher is installed.
Remove the paper.
Press the  Print key. Press the S  key or the T key to select  GO and 
press the  Enter key. Printing will resume.
Note
To cancel printing, select  CANCEL and press the Enter key. —
Remove paper from Finisher. 
Press START key. There are already 250 sheets of pape
r stored in the optional finisher 
during copying.
Remove the paper. —
Remove paper from Finisher. 
Press GO There are already 250 sheets of pape
r stored in the optional finisher 
during printing.
Remove the paper.
Press the  Print key. Press the S  key or the T key to select  GO and 
press the  Enter key. Printing will resume.
Note
To cancel printing, select  CANCEL and press the Enter key. —
Paper capacity exceeded. 
Remove paper from Job sep. There are already 100 sheets of paper stored on the optional job 
separator.
Remove the paper. —
Paper misfeed in 
Finisher, lower Process 
Tray and remove paper. Paper has jammed in the optional finisher.
Remove the paper.
6-16
Out of Staples 
Please Add Staples
[ Stapler Empty.
Add Staples. ] There are no staples left in the optional finisher.
Add staples.
4-7
Cannot staple this size.
[ Cannot staple this pap. Size] Stapling of small paper, such as 5
1/2×81/2 (Statement), A5R, and 
B5R, is not possible. —
Message Procedure Reference 
page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting6-7
System error. 
Main switch off / on. This message is displayed when a malfunction due to noise or the 
like or a communication error during printer processing has occurred.
Follow the procedure below.
1
Turn the main power switch off ( {). If printer output is being 
performed, cancel printing on the computer.
2 Wait more than five seconds and then turn the main power 
switch on ( | ). The error is cleared. If printing has been 
performed, perform output again. —
RAM disk error Press GO An error has occurred in writing to or reading from the RAM disk.
Press the Print key, select  GO, and press the Enter  key. The error 
will be cleared. —
MemoryCard err Press GO An error has occurred in writing to or reading from the memory card.
Press the Printer key, select  GO, and press the Enter  key. The error 
will be cleared. —
Memory card error Insert 
again. The memory card is accidentally removed during printer setting.
Insert the memory card.
Note
When inserting the memory card, turn the main power switch off (
{). —
Insert same memory card When the machine has tried to read data from the memory card, it 
cannot recognize the memory card.
Insert the memory card again.
Note
When inserting the memory card, turn the main power switch off ( {). —
Format error Memory card The memory card inserted in the machine must be formatted.
Format the memory card. —
Print overrun Press GO. Printing has not been performed properly because of insufficient 
memory.
Press the  Print key to display the following messages.
GO : Continues printing.
CANCEL : Cancels printing.
RESET : Resets the printer board. In  this case, only the printer 
functions will be reset.
Press the  S key or the  T key to select the desired processing and 
press the  Enter key.
Notes
• If the auto continue setting has been turned  On, printing will be 
automatically resume d after a preset period of time.
• After this error message is displayed, the page protect mode will  be automatically turned  On. —
Interface occupied
The selected interface is currently being used. Wait for a while and retry.—
Checksum Error The machine has detected an error at startup.
Turn off the main power switch and on again. If the same message 
appears, contact your service representative or authorized service 
center. —
Ready to copy
Toner low. Toner remaining in the machine is low. Prepare a new toner 
container.
-
Message
Procedure Reference 
page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-8
Shake the toner 
container.The toner container is not tapped or shaked properly. Tap and shake 
the new toner container without spilling the toner and install it again.
-
Message
Procedure Reference 
page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting6-9
Paper Jams
If a paper jam occurs, copying  or printing stops. At this 
time, jam location indicators are displayed as well as 
an error message indicating a paper jam. Leave the 
main power switch on ( | ) and refer to  Removal 
Procedures  on page6-10 to remove the jammed 
paper.
Jam Location Indicators
Paper misfeed in
cassette 1.
JAM11
Remove paper.
Indicator 
location Paper jam location
Paper jam numberReference 
page
A Paper jam inside cassette 1 JAM11, JAM21 6-10
B Paper jam inside cassettes 2 to 4
†JAM12, JAM13,  JAM14, JAM15 , 
JAM16 , JAM22 , JAM23 , JAM24 6-11
C Paper jam in the multi-purpose tray JAM10, JAM20 6-12, 6-13
D Paper jam in the left cover JAM30, JAM40 , JAM41 , JAM42, 
JAM43 , JAM44 , JAM45 , JAM60, 
JAM61 6-13
E Paper jam in the paper output slot JAM50, JAM52 , JAM53 , JAM54, 
JAM55 , JAM56, JAM57 6-14
Paper jam in the optional finisher JAM80, JAM81 , JAM83 , JAM84 6-16
Paper jam in the optional job separator JAM516-18
F Paper jam in the optional document 
processor JAM70
, JAM71 , JAM72 , JAM73, 
JAM74 , JAM75, JAM78 6-15
AA
C DE F
BB
BB
BB
Paper misfeed in
cassette 1.
JAM11
Remove paper.
Downloaded From ManualsPrinter.com Manuals