Kyocera KM 2035 User Manual

							Troubleshooting 
OPERATION GUIDE9-1
9 Troubleshooting
This chapter explains how to solve problems with the copier.
• If other trouble occurs................................................... 9-2
• If one of the following indications is Displayed ............. 9-5
• If paper jams................................................................. 9-9
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							Troubleshooting 
9-2OPERATION GUIDE
If other trouble occurs
Check the following items when trouble occurs. If the problem is not 
resolved after checking these items, contact your service representative.
Symptom Items to Check Corrective ProcedureReference 
Page
Nothing displays on 
the Operation Panel 
even though the 
Power Switch is ON.Check to make sure the copier is 
plugged into the outlet.Plug the copier power cord into 
the outlet.–
No copy is produced 
when [Start] is 
pressed.Check to see if something has 
been displayed on the Operation 
Panel.Check the corrective procedure 
for the error display and carry it 
out.9-5
Nothing appears on 
the copy.Check to see that the original 
has been set properly.Place the original face down on 
the platen and adjust the Original 
Size Indicator Plate to match its 
size. 
Place the original face up when 
setting it in the optional 
Document Processor. 3-2
7-3
A light copy is 
produced.Check to see if the copier is in 
Auto Exposure Mode.When the exposure is to be 
changed overall, perform out the 
“Auto Exposure Adjustment”.5-11
Check to see if the copier is in 
Manual Exposure Mode.Use Exposure Adjustment to set 
the proper exposure.3-3
When the exposure is to be 
changed overall, perform the 
Manual Exposure Adjustment in 
each original mode.3-3
Check to see if the toner in the 
toner container is canted.Shake the Toner Container left 
and right for approximately 10 
times.8-8
Check to see if the Add Toner 
Indicator is lit.Replace the Toner Container. 8-5
Check to see if the paper is 
damp or not.Replace the paper with new 
paper.–
Check to see if the electrical 
charge section is dirty or not.Open the front cover and use the 
Cleaning Rod to clean the 
electrical charge section.8-7
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							Troubleshooting 
OPERATION GUIDE9-3 Dark copies are 
produced.Check to see if the copier is in 
Auto Exposure Mode.When the exposure is to be 
changed overall, perform out the 
“Auto Exposure Adjustment”.5-11
Check to see if the copier is in 
Manual Exposure Mode.Use Exposure Adjustment to set 
the proper exposure.3-3
When the exposure is to be 
changed overall, perform the 
Manual Exposure Adjustment in 
each original mode.3-3
Spotting (the 
shading fails to line 
up uniformly and 
spots occur).Check to see whether the 
original is a printed original or 
not.Select “Photos” in the Image 
Quality Mode.3-3
The copy is not 
clear.Check to see whether an Image 
Quality Mode that matches the 
type of original being copied has 
been selected or not.Select the appropriate Image 
Quality Mode.3-3
The copy is dirty. Check to see if the Platen or 
Original Cover is dirty.Clean the Platen and Original 
Cover.8-2
The copy image is 
skewed.Check to see that the original 
has been set properly.Make sure that the original is 
correctly set against the Original 
Size Indicator Plate when 
placing the original on the platen.
When setting the original in the 
optional Document Processor 
make sure that the original is 
correctly aligned with the original 
insertion guide.3-2
7-3
Check to see that the paper has 
been set properly.Check the position of the Width 
Guide in the cassette.2-2 Symptom Items to Check Corrective ProcedureReference 
Page
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							Troubleshooting 
9-4OPERATION GUIDE Paper misfeeds 
occur frequentlyCheck to see that the paper has 
been loaded properly in the 
cassette.Set the paper correctly. 2-2
Depending on the type of paper 
and its storage condition, there 
may be cases in which the 
copies curl. This may lead to 
paper misfeeds. Remove the 
paper, turn it over and then 
replace it.–
Check to see if the paper is 
curled, creased or wrinkled.Replace the paper with new 
paper.–
Check to see if fragments of 
paper or a jammed sheet is in 
the copier.Use an appropriate method to 
remove the fragment or jammed 
sheet of paper.9-9
Check to see if the paper size 
actually set in the MP Tray and 
the MP Tray Size set are 
different or not.Match the paper size of the 
paper set in the MP Tray and the 
MP Tray Size setting. –
Black streaks appear 
on the copy when 
the optional 
Document Processor 
is used.Check to see if the slit glass is 
dirty.Clean the slit glass if it is dirty.
In addition, you can set the 
Processing to Reduce Black 
Streaks when black streaking 
occurs to make the streaking 
unnoticable.8-2
5-12
Wrinkling occurs in 
copies.Check to see if the separation 
pawl is dirty.Clean the separation pawl if it is 
dirty.8-3
A white or black 
lengthwise line 
shows up on copies.Check to see if the electrical 
charge section is dirty or not.Open the front cover and use a 
cleaning rod to clean it.8-7
White spots appear 
on copies.Check to see if the transfer 
rollers are dirty.Scrub the transfer rollers with a 
cleaning brush to clean them.8-4 Symptom Items to Check Corrective ProcedureReference 
Page
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							Troubleshooting 
OPERATION GUIDE9-5
If one of the following indications is Displayed
Carry out the corresponding corrective procedure when any of the error 
messages shown in the table below are displayed.
Display Corrective ProcedureReference 
Page
There is no paper in the cassette. Load paper into the 
cassette as displayed in place of #.2-2
Copies cannot be produced because there is no toner. 
Replace the toner container with a new one.8-5
An original size that cannot be copied has been set. 
Check the original.
• The original was set in a vertical direction during the 
Book Border Erasure copying operation. Set the 
original horizontally.
• An irregular size original was set during the Border 
Erase or Combine mode operation.
• An original size other than Letter, Ledger, A3, A4R, 
A5R, B4 or B5R was set to make a split copy or a 2-
Sided Copy from a double-page spread original.4-10
4-10, 4-12
4-6
A size that cannot be copied on both sides has been 
specified. 2-Sided copies cannot be taken when A6R, 
B6R, Postcard, Irregular Size or the paper size has not 
been specified. Specify a paper size that can be used.4-2
Make a note of the C and the number (C# # # #). Turn 
the power switch OFF, unplug the power cord and 
contact your service representative.–
The Document Processor is open. Close the Document 
Processor.–
The left cover of the Document Processor is open. Close 
the left cover. Close the front cover.–
The front cover of the copier is open. Close the front 
cover.–
Add paper 
in cassette #.
Add toner.
Cannot copy
this paper size.
Cannot duplex
this paper size
Call service.
C####
Close document
processor.
Close document 
processor cover.
Close 
front cover.
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							Troubleshooting 
9-6OPERATION GUIDE The left cover of the cassette is open. Close the left 
cover as displayed in place of #.
Check the key counter and make sure it is set properly. 7-7
No Letter/A4 size paper was available in either the 
cassette or the Paper Feeder (MP tray) at the time when 
the report was attempted to be output. Press [Paper 
Selection] and select the supply cassette, then press 
[Start]. Paper will be supplied from the cassette 
selected.–
Turn the power switch OFF/ON. Usage will be possible 
again once the regular display returns. When A and the 
number (A# # # #) are again displayed, make a note of 
the A and the number. Turn the power switch OFF, 
unplug the power cord and contact your service 
representative.–
Copies cannot be produced because memory is full 
during the interrupt copy operation. Interrupt Copying 
cannot be carried out so press [Stop/Clear] and then 
press [Interrupt] again after the data read in has been 
deleted to exit the Interrupt Copying. 
After the copying operation for the interrupted copy has 
been completed, repeat the procedure again.–
Memory is full.
Press [OK] to start outputting the copies read in. Press 
[Reset] or [Stop/Clear] to delete the data read in. 
Reduce the number of originals and repeat the copying 
procedure.–
Check the MP Tray paper. Set paper in the MP Tray in 
the event there is no paper present there. When the MP 
Tray paper fails to be fed, reset the paper.2-6
A paper misfeed has occurred. Remove the jammed 
paper.9-9
The copier will try to make copies of the originals it could 
not copy before. Return all of the originals to the original 
table and try copying them again.– Display Corrective ProcedureReference 
Page
Close 
left cover #.
Insert 
key counter.
No matching
paper available.
MainPower Off/On
A####
Memory is full.
Cannot continue.
Memory is full.
Press OK.
MP tray empty.
Add paper.
Paper jam
Place the 
original on DP.
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							Troubleshooting 
OPERATION GUIDE9-7 The waste toner box is full. Replace it with a new waste 
toner box.8-5
250 copies have been stored on output tray. Remove 
the paper, press [Start] and resume copying.–
Originals were set in the optional Document Processor 
when copying on 2-sides (front and back sides), when 
copying from the platen in 2-Sided copy, 2 in 1, 4 in 1 or 
when collating copies. Remove the originals from the 
Document Processor, replace the originals on the 
Original Table after exiting the front and back copying, 2-
Sided copy, 2 in 1, 4 in 1 or Collate Mode and resume 
copying.–
If the optional Document Processor is being used, there 
are originals left on the original table. Remove the 
originals, return them to the original table and try 
copying them again.–
Check the paper cassette that corresponds to the 
lighting indicator. Set the cassette.2-2
The Toner Container has not been set. Set the Toner 
Container.8-5
The Add Toner indicator blinks on 
and off.There is very little toner remaining. Copying can be 
continued for a short while before running out of toner. 
Replace the toner container with a new one as soon as 
possible.8-5
The Periodic Maintenance 
indicator blinks on and off.This is a notification that the time for periodic 
maintenance is approaching.–
The Periodic Maintenance 
indicator lights up.It is time for Periodic Maintenance. Contact your service 
representative.–
“= = =” appears on the copy 
quantity display.Job Accounting being set. Use the numeric keys to enter 
the assigned Section Code to perform copying 
operations. Press [Job Accounting] after copying is 
finished to display “= = =” again.6-6
“-” appears on the copy quantity 
display.The copier is in the Sleep Mode setting. Press [Energy 
saver] to exit the mode.3-9 Display Corrective ProcedureReference 
Page
Replace waste
toner box.
Remove paper on
top tray; Start.
Reseat originals
on DP.
Return all
originals to DP.
Set paper 
cassette.
Set toner
container.
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							Troubleshooting 
9-8OPERATION GUIDE “---” appears on the copy quantity 
display.The copier is in the Low Power mode setting. Press any 
key to exit the mode or in the case where the optional 
Document Processor is installed, set an original in the 
Document Processor.3-8 Display Corrective ProcedureReference 
Page
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							Troubleshooting 
OPERATION GUIDE9-9
If paper jams
Stop copying operations when a paper misfeed occurs. When a paper 
misfeed occurs, the indicator for the location of the paper misfeed will light 
up on the Operation Panel and either “J” plus a 2-digit number will be 
displayed as notification of the location of the paper misfeed.
With the Power Switch in the ON (|) position, refer to Removal 
Procedure on page 9-9 and clear the paper misfeed.
Misfeed location indicators
1Paper misfeed in the paper 
supply section – Refer to 
page9-9.
2Paper misfeed in the left 
cover internal section – 
Refer to page9-11.
3Paper misfeed in the 
optional Document 
Processor – Refer to 
page9-12.
4Paper misfeed in the optional cassette – Refer to page9-13.
WARNING: The electrically charged section inside the main unit 
of the copier uses high voltage. Exercise caution in handling it to 
prevent electric shock.
CAUTION: The fixation section inside the main unit of the copier is 
extremely hot. Exercise caution in handling it to prevent getting 
burned.
*Do not attempt to reuse paper that has jammed before.
*When a sheet gets torn during removal, make sure that the remnants do 
not remain in the machine. Failure to completely remove remnants of torn 
pages can lead to paper misfeeds.
*The copier will start warm up operations after the paper misfeed 
processing has been completed. The paper misfeed indicator lamp will 
go off and the copier will be restored to the state it was in before the paper 
misfeed occurred.
Removal Procedure
Paper misfeed in the paper supply section
Paper misfeed in the cassette (J11, J21)
When the paper misfeed has occurred in the cassette, use the procedure 
below to clear it.
3
2
1
4
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							Troubleshooting 
9-10OPERATION GUIDE
1Pull the cassette out.
2If a sheet of paper is jammed 
inside, remove it carefully so as 
not to tear it.
NOTE: If the paper is torn, be sure to remove all remnants or fragments 
from the cassette.
3Firmly push the cassette back into its original position.
NOTE: Check to see that there is no paper sticking out from the guides in 
the cassette. If paper is sticking out, recheck the cassette.
In the case where “J21” is displayed, refer to Paper misfeed in the Left 
Cover internal section (J20, J30, J40 to 45, J50, J52 to 56, J60, J61) on 
page 9-11 and remove the paper.
Paper misfeed in the MP Tray (J10)
When the paper misfeed has occurred in the MP Tray, use the procedure 
below to clear it.
1Remove all of the MP Tray paper.
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