Kyocera FS 1350DN User Manual

							6-2Troubleshooting
General Guidelines
The table below provides basic solutions for problems you may 
encounter with the printer. We suggest you consult this table to 
troubleshoot the problems before calling for service repairs.
Tips
Printer problems may be solved easily by following the tips below. When 
you have encountered a problem that cannot be solved following the 
guidelines above, try the following:
•Restart the computer you are using to send print jobs to the printer.
•Obtain and use the latest version of the printer driver. The latest 
versions of printer drivers and utilities are available at:
http://www.kyoceramita.com/download/.
•Make sure that the procedures for printing are correctly followed in 
the application software. Consult the documentation supplied with 
the application software.
SymptomCheck ItemsCorrective Actions
Print quality is poor. – Refer to Print Quality Problems on page6-3.
Text is missing on the 
Windows test page.– This is a problem specific to the Windows OS. It is 
not a printer problem. It does not affect print quality. 
Paper is jammed. – Refer to Clearing Paper Jams on page6-10.
Nothing lights on the 
operation panel even 
when power is turned on 
and the fan makes no 
noise.Check the power cord is property 
plugged into power outlet.Connect both ends of the power cord securely. Try 
replacing the power cord. Refer to Installation Guide 
for more information.
Check the power switch is in the 
On ( | ) position.Refer to the Installation Guide for more information.
The printer prints a status 
page but data from the 
computer is not being 
printed.Check program files and application 
software.Try printing another file or using another print 
command. If the problem occurs with a specific file or 
application, check the printer settings for that 
application.
Check the interface cable. Connect both ends of the interface cable securely. 
Try replacing the printer cable. Refer to the 
Installation Guide for more information.
Vapor is emitted near the 
top tray.Check if the temperature is low near 
the location of the printer, or if the 
paper that is being used has been 
exposed to humidity.Depending on the operating environment of the 
printer and the condition of the paper, heat 
generated during printing can evaporate water 
moisture in the printed paper, emitting vapor from the 
printer. In this case, printing can be continued 
without any problem.
To correct this, increase the temperature in the room, 
and use paper that has been stored in a dry place.
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							Troubleshooting6-3
Print Quality Problems
The tables and diagrams in the following sections define print quality 
problems and the corrective action you can conduct to solve the 
problems. Some solutions may require cleaning or replacing parts of the 
printer. 
If the suggested corrective action will not solve the problem, call for 
service representative.
Printed ResultsCorrective Action
Completely blank printoutCheck the toner container.
Open the front cover and check that the toner container is correctly 
installed in the printer. Refer to Toner Container Replacement on 
page5-2.
Full single-color printoutContact your service representative.
Dropouts, stray dotsDrum or developer unit may be damaged. If the problem is not solved 
even after printing several pages, call for service representative.
Vertical streaksCheck the toner container and if necessary replace. Refer to Toner 
Container Replacement on page5-2.
Clean the charger wire. Refer to Cleaning the Printer on page5-6.
Check the charger cleaner of the drum unit is in its original position. 
Refer to Cleaning the Printer on page5-6.
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							6-4Troubleshooting
Faint or blurred printingCheck the toner container and if necessary replace. Refer to To n e r  
Container Replacement on page5-2.
Clean the charger wire. Refer to Cleaning the Printer on page5-6.
Gray backgroundCheck the toner container and if necessary replace. Refer to To n e r  
Container Replacement on page5-2.
Check the developer unit and drum unit are installed correctly. Refer to 
Cleaning the Printer on page5-6.
Dirt on the top edge or back of the 
paperIf the problem is not solved even after printing several pages, clean the 
registration roller. Refer to Cleaning the Printer on page5-6.
If the problem is not solved after cleaning, call for service 
representative.
Printing incomplete or out of positionCheck that the printing settings are correct in the application software 
and the printer driver.
Check whether the problem is being caused by a PRESCRIBE 
command error. If the problem occurs only with a specific file or 
program, the most likely cause is an error in a parameter to a command 
or command syntax.
Printed ResultsCorrective Action
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							Troubleshooting6-5
Error Messages
The following table lists errors and maintenance messages that you can 
be dealt with by yourself.
If Call service or Error.Power off. is displayed, turn off the 
printer then turn it back on to see if the printer has recovered. If the 
printer has not recovered, turn off the printer, disconnect the power cord, 
and contact your service representative or authorized service center.
Some errors cause the alarm to sound. To stop the alarm, press 
[Cancel]. 
MessageCorrective Action
Add paper MPTrayThe paper has run out in the paper source displayed. Supply paper according to the paper 
source displayed (paper cassettes, MP tray, or optional paper feeders).This message is 
displayed alternately with messages indicating the printer status, such as, Ready, Please 
wait, and Processing.
Call service
    F###:F### represents a controller error (#=0, 1, 2, ...). Call for service representative. The printer 
does not operate when this message is displayed.
Call service
    # # #
#:0123456#### represents a mechanical error (#=0, 1, 2, ...). Call for service representative. The 
printer does not operate when this message is displayed. The total number of pages printed 
is also indicated, e.g. 0123456.
Canceling dataDisplayed when data is being canceled.
Cassette #
not loadedThe corresponding paper cassette is not installed. Install the cassette. The cassette number 
can be 1 (topmost) to 4 (bottom).
Clean printer
Press GOPlease clean the inside of the printer. Refer to Cleaning the Printer on page5-6.
This message will be displayed when replacing the toner container after the message 
Replace toner Clean printer is displayed. After cleaning the inside of the printer, 
press [GO] and the printer will be ready for printing.
Close
top coverThe top cover of the printer is open. Close the printer top cover.
Device busyThis message is displayed when Remove Device was selected while a USB flash memory 
was being used.
The previous screen is displayed again 1 or 2 seconds.
Duplex disabled
Press GOYou attempted to print with a paper size and paper type that cannot be used for duplex 
printing. Press [GO] to print onto one-side of the paper only.
You can select an alternative paper size and type by pressing the U or V. You can also 
press [MENU] and change the tray setting inside the menu, which will automatically cancel 
the error and output resumes. At the same time [ATTENTION] indicator will light up and 
[READY] indicator will start flashing.
Error.Power off.
    F###Turn the power switch off and then back on again. If this message still remains, turn the 
power switch off, and contact your service representative or authorized service center.
Error.Power off.
    F000The printer controller and operation panel cannot exchange data. Turn the printer off and 
unplug it from the mains power supply. Then contact your service representative or 
authorized service center. See the back page of this manual for the relevant phone numbers.
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							6-6Troubleshooting
Format error
 Memory cardThe CF card inserted in the printer is not formatted, and therefore cannot be read or written. 
To format a CF card, follow the procedure in Memory Card (Using the memory card) section 
in the Advanced Operation Guide.
KPDL error    ##
Press GO
Current print processing cannot continue because of occurrence of KPDL error which is 
categorized by ##. To print out an error report, display >>Error Report from the menu 
system, and select On. Press [GO] to resume printing. You can abandon printing by pressing 
[Cancel].
If Auto Error Clear is set to On, printing will be automatically resumed after a preset 
period of time.
Load Cassette #
(A4)/(PLAIN) 
The paper cassette matching the paper size and paper type of the print job is empty. Load 
paper into the paper cassette as displayed in place of #. Press [GO] to resume printing. 
If you want to print from a different paper source, press U or V to display Use 
alternative? and you can change the source for paper feeding. After selecting a paper 
source and pressing [MENU], Paper Settings > appears. By pressing the U, the paper 
type settings menu appears. After setting the correct paper type, press [OK] and printing 
starts.
Load MP Tray
(A4)/(PLAIN) 
There is no paper cassette installed in the printer that matches the paper size and paper type 
of the print job. Set paper in the MP tray. Press [GO] to resume printing. (Note that feeding 
the paper having a paper size which does not match the current paper size from the MP tray 
can cause paper jam.)
If you want to print from a different paper source, press U or V to display Use 
alternative? and you can change the source for paper feeding. After selecting a paper 
source and pressing [MENU], Paper Settings > appears. By pressing the U, the paper 
type settings menu appears. After setting the correct paper type, press [OK] and printing 
starts.
Low securityThis message is displayed when Low was selected in Security Level.
Memory overflow
Press GOThe total amount of data received by the printer exceeds the printer’s internal memory. 
Try adding more memory. Press [GO] to resume printing. You can abandon printing by 
pressing [Cancel].
If Auto Error Clear is set to On, printing will be automatically resumed after a preset 
period of time.
MemoryCard err##
Press GOA CompactFlash (CF) card error has occurred. Look at the error code given in place of ## 
and refer to CompactFlash (CF) Card and USB Flash Memory Errors on page6-8. To ignore 
the CF card error, press [GO].
MemoryCard err20The CompactFlash (CF) card is accidentally inserted and removed from the printer’s slot 
during the printer is on. Turn the power switch off and then back on again.
Missing
developer unitThe developer unit is either not installed or incorrectly inserted. Insert the developer unit 
securely.
No multi copies
Press GOMultiple copies cannot be printed because the RAM disk is disabled or the hard disk is not 
installed. There is no available RAM disk or hard disk space. Delete unnecessary files. Press 
[GO] to print error report.
Original toner
installedDisplayed when the installed toner is the original Kyocera product.
Paper jam
###############A paper jam has occurred. The location of the paper jam is indicated in place of the #’s. For 
details, refer to Clearing Paper Jams on page6-10.
MessageCorrective Action
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							Troubleshooting6-7
Paper path error
 When one or more optional feeders are installed, this message will appear if any of the paper 
feeders or the printer cassette upper than the selected one is  not properly closed.
Print overrun
Press GOThe print job transferred to the printer was too complex to print on a page. Press [GO] to 
resume printing. (A page break may be automatically inserted in some places.)
You can abandon printing by pressing [Cancel].
If Auto Error Clear is set to On, printing will be automatically resumed after a preset 
period of time.
RAM disk error##
Press GOA RAM disk error has occurred. Look at the error code given in place of ## and refer to 
Storage Error Codes on page6-8. To ignore the RAM disk error, press [GO].
Replace toner
Clean printer
Toner has run out in the toner container. Replace the toner container using a new toner kit. 
The printer does not operate when this message is displayed.
Toner lowReplace the toner container using a new toner kit.
Unknown toner
installed
Displayed when the installed toner is not the original Kyocera product. Install original Kyocera 
toner.
USB memory err##
Press GO
An error has occurred in the USB flash memory. Look at the error code given in place of ## 
and refer to CompactFlash (CF) Card and USB Flash Memory Errors on page6-8. To return 
the printer to the print-ready status, press [GO].
Use alternative?
Cassette 1When the cassette does not contain any paper that matches the print data (paper size and 
type), this message allows you to specify an alternative cassette to use instead. A paper 
source number is only displayed when an optional paper feeder is installed. To print from a 
different paper source, refer to Paper Feed Mode (Setting the paper feed source) section in 
the Advanced Operation Guide.
Wrong IDThe ID or Password entered for the Security or Administrator function is not correct. Check 
the ID or Password.
For more information, refer to Security section and Admin (Administrator settings) section in 
the Advanced Operation Guide.
 
Wrong Password
The password does not match the password set. Enter the correct password. For more 
information, refer to Security section and Admin (Administrator settings) section in the 
Advanced Operation Guide.
MessageCorrective Action
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							6-8Troubleshooting
Storage Error Codes
CompactFlash (CF) Card and USB Flash Memory Errors
RAM Disk Errors
CodeMeaning
01The printer does not support the CF card inserted, or the CF card is broken. 
Insert the correct CF card.
For more information, refer to Memory Card (Using the memory card) section 
in the Advanced Operation Guide.
02The CF card is not installed. Recheck the requirements for using the system 
and the CF card.
03The CF card is write protected. Check the CF cards status.
04There is not enough space in the CF card. Delete unnecessary files or use a 
new CF card.
05The specified file is not on the CF card or the USB flash memory.
06There is not enough printer memory to support the CF card system. Increase 
printer memory.
50The USB flash memory is write protected, or invalid. Check the USB flash 
memory’s status.
CodeMeaning
01Format error. Try turning the power off and on again.
02RAM disk mode is Off. Turn RAM disk mode On from the operation panel.
04No disk space. Purge unnecessary files.
05Specified file is not on disk.
06Insufficient printer memory to support the RAM disk system. Expand printer 
memory.
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							Troubleshooting6-9
Ready, Data, and Attention Indicators
The following indicators light during normal operation and whenever the 
printer needs attention. Depending on the status of lighting, each 
indicator has the following meaning:
IndicatorDescription
Flashing.  Indicates an error that you can resolve. For 
details, refer to the  Troubleshooting section in the 
Operation Guide .
On.  Indicates that the printer is ready. The printer prints the 
data it receives.
Off.  [Cancel]  was pressed during   Ready is displayed. 
Data can be received but will not be printed. To resume 
printing, press  [Cancel] again. 
Printing is canceling.
Also, indicates when paper jam occuured, toner has run 
out, cover is open, and so on. For details, refer to the 
Troubleshooting  section in the Operation Guide . 
Flashing.  Indicates that a data is being received.
On.  Indicates either that data received is being processed 
before printing starts, or that data received is being written 
to or read from a CompactFlash (CF) card, RAM disk, or 
USB flash memory.
Flashing.  Indicates that the printer is ready to print when 
Please wait  is displayed. Also indicates that the 
corresponding paper cassette is not installed.
Indicates that the printer requires maintenance such as 
adding paper, cleaning the printer, preparing the toner 
container, formating of hard disk and CF card.
On.   Indicates when paper jam occuured, toner has run 
out, cover is open, and so on. If the message includes 
Press GO, press [GO]  to resume printing. For details, 
refer to the  Troubleshooting  section in the Operation Guide .
The ID or Password entered for the Security, Administrator, 
or Job Accounting function is not correct. Check the ID or 
Password, and enter the correct ID or password. 
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							6-10Troubleshooting
Clearing Paper Jams
If paper jams in the paper transport system, or no paper sheets are fed 
at all, the Paper jam message appears and the location of the paper 
jam (the component where the paper jam has occurred) is also 
indicated. Status Monitor or COMMAND CENTER can indicate the 
location of the paper jam (the component where the paper jam has 
occurred). Remove the paper jam. After removing the paper jam, the 
printer will resume printing.
Possible Paper Jam Locations
The figure below shows the printers paper paths including the optional 
paper feeder. The locations where paper jams might occur are also 
shown here, with each location explained in the table below. Paper jams 
can occur in more than one component on the paper paths.
Paper jam messagePaper jam locationDescriptionReference page
Paper jam
MP TrayA Paper jam at the MP tray.page 6-12
Paper jam
Cassette 1B Paper jam at the paper cassettes. 
The cassette number can be 1.page 6-13
Paper jam
DuplexerC Paper jam inside the duplexer.page 6-14
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							Troubleshooting6-11
General Considerations for Clearing Jams
Bear in mind the following considerations when attempting paper jam 
removal:
•If paper jams occur frequently, try using a different type of paper, 
replace the paper with paper from another ream, or flip the paper 
stack over. The printer may have problems if paper jams recur after 
the paper is replaced.
•Whether or not the jammed pages are reproduced normally after 
printing is resumed, depends on the location of the paper jam. Paper jam
PrinterD Paper jam inside the printer.page 6-15
Paper jam
Rear CoverE Paper jam at the rear cover.page 6-17
Paper jam messagePaper jam locationDescriptionReference page
CAUTION  When pulling the paper, pull it gently so as not 
to tear it. Torn pieces of paper are difficult to remove and 
may be easily overlooked, deterring the paper jam recovery.
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