Kyocera FS 1016MFP User Manual

							OPERATION GUIDE10-1
10 Troubleshooting
General Guidelines
The table below provides basic solutions for problems you may encounter with the 
machine. We suggest you consult this table to troubleshoot the problems before 
calling for service.
Symptom Check Item Corrective Action Reference 
Nothing lights on the 
operation panel when 
the power switch is 
turned on.Is the power plug connected to 
an AC outlet?Connect the plug to an AC 
outlet.—
No copies delivered 
after [Start] is 
pressed.Is there some indication of the 
trouble on the operation panel?Check the appropriate 
response to that indication and 
perform the corresponding 
procedure.page 10-3
Blank copies. Were the originals placed 
correctly?When placing originals on the 
platen, place them face-down.page 4-1
When setting originals in the 
document processor, place 
them face-up.—
Light copies. Is the copier in either the 
Photo, Text+Photo, or Text 
mode?Adjust the exposure to the 
correct level.page 4-1
Is the copier in the Toner Save 
mode?Select an image quality mode 
other than the Toner Save 
mode.—
Is the Add Toner indicator lit? Replace the toner container.page 9-1
Is the copy paper damp? Replace the copy paper with 
new paper.page 2-1
Dark copies. Is the copier in either the 
Photo, Text +Photo, or Text 
mode?Adjust the exposure to the 
correct level.page 4-1
Dirty copies. Is the platen or the document 
processor dirty?Clean the platen and/or the 
document processor.page 9-6
Clean the charger.page 9-3
All black pages. — Contact your Service 
Technician.—
Dropouts, horizontal 
streaks or stay dotsIs the charger wire dirty? Clean the charger wire.page 9-3
Is the drum surface dirty? Clean the drum surface.page 8-3
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							Troubleshooting 
10-2OPERATION GUIDE Black or white bands 
on copies.Is the charger wire dirty? Clean the charger wire.page 9-3
Is the charger cleaner in the 
CLEANER HOME POSITION?Remove the process unit and 
return the charger cleaner to 
its home position.page 9-3
If you are using the document 
processor, is the slit glass 
dirty?Clean the slit glass.
It is also possible to use the 
Scan Noise Reduction function 
to make black lines on the 
copies less apparent.page 9-6
Skewed copies. Were the originals placed 
correctly?When placing originals on the 
platen, align them against the 
upper left corner.page 4-1
When placing originals in the 
document processor, align the 
width guides securely before 
inserting the originals.—
Frequent paper jams. Is the paper loaded properly in 
the cassette?Load the paper properly.page 2-1
Is the paper curled, folded or 
wrinkled?Replace the paper with new 
paper.—
Is there any jammed paper or 
loose scraps of paper 
remaining inside the machine?Carry out the appropriate 
procedure to remove the 
paper.page 10-4
Does the registered paper size 
match the size you are actually 
using?Be sure the registered paper 
size matches the size you are 
actually using.—
Is the paper loaded properly on 
the manual feed tray?Place 1 sheet properly.page 2-3
The Toner indicator 
doesn’t go out after 
replacing the toner 
container.Did you shake the new toner 
container enough?Shake the toner container 
horizontally 5 or 6 times.page 9-1
Print Server (IB-110) 
is connected, this 
machine cannot be 
operated from your 
PC. Is Printer Port Name correct? Set the Printer Port Name 
USB####.page 11-4
Is the setting of the printer 
driver correct?Select the Enable bidirectional 
support of the Ports tab.page 11-4
The version of the Print Server 
(IB-110) doesn’t correspond.Contact your Service 
Technician.— Symptom Check Item Corrective Action Reference 
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							Troubleshooting 
OPERATION GUIDE10-3
Maintenance and Error Messages
When any of the following messages appears on the message display, perform the 
procedure provided below.
Message Procedure Reference
Close Scan UnitThe scan unit is open. Close the scan unit. —
Front Cover Open
Close coverThe front cover is open. Close the covers securely. —
Memory Low
Only 1 Copy MadeThe machine’s memory is full. Insert fewer originals and 
try to copy again.—
Open ADF cover
Remove the paperThis appears when the paper has jammed while being 
fed from the document processor because of the way it 
was placed.
Remove all the document pages inside the document 
processor, and set them again correctly.page 10-11
Open front cover
Remove the paperA paper jam has occurred. Remove the jammed paper.page 10-4
Paper Empty
Add paperThe paper has run out. Add paper to the paper source.
The cassette is not properly closed. Be sure the cassette 
is closed securely.page 2-1
Paper MismatchThere is no paper. Load the correct size paper.page 2-1
[PRINTER ERROR]
Out of MemoryThe data transferred to the machine was too complex to 
print on a page.—
[PRINTER ERROR]
Engine PanicTurn the power switch off and then back on again. If this 
message still remains, turn the power switch off, and 
contact your service representative or authorized service 
center.—
[PRINTER ERROR]
Service Call
[SCANNER ERROR]
Lamp ErrorTurn the power switch off and then back on again. If this 
message still remains, turn the power switch off, and 
contact your service representative or authorized service 
center.—
[SCANNER ERROR]
AFE R/W Error
[SCANNER ERROR]
Home Sensor
[SCANNER ERROR]
NVRAM R/W Fail
Toner EmptyToner has run out so further copying or printing is 
impossible.
Replace the toner container using a new toner kit.page 9-1
Toner LowToner is running low. Replace the toner container using a 
new toner kit as soon as possible.page 9-1
Unlock scanner
Power Off and OnTurn the power switch off and slide shipping lock to 
unlock position.page 9-8
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							Troubleshooting 
10-4OPERATION GUIDE
Paper Jam
If a paper jam occurs, copying or printing will stop.
Leave the power switch on and to remove the jammed paper.
WARNING: High voltage is present in the charger section. Take sufficient care 
when working in this area, as there is a danger of electrical shock.
CAUTION: The fuser unit is extremely hot. Take care when working in this area.
Output Tray and Rear Cover
1If paper is not completely ejected into the 
Output Tray, open the Rear Cover and 
remove the jammed paper by pulling it out.
2Open the Scan Unit.
3Open the Front Cover.
4Close the Front Cover.
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							Troubleshooting 
OPERATION GUIDE10-5
5Close the Scan Unit pushing the Lever.
The error is cleared.
IMPORTANT: Take care not to place your 
fingers between the scan unit and the main 
body when the scan unit is closed. 
Paper Cassette
1Pull out the cassette.
2Remove any partially fed paper.
Check to see if paper is loaded correctly. If 
not, reload the paper.
3Push the cassette back in firmly.
4Open the Scan Unit.
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							Troubleshooting 
10-6OPERATION GUIDE
5Open the Front Cover.
6Close the Front Cover.
7Close the Scan Unit pushing the Lever.
The error is cleared.
IMPORTANT: Take care not to place your 
fingers between the scan unit and the main 
body when the scan unit is closed. 
Manual Feed Tray
1Remove the paper from the Manual Feed 
Tray.
IMPORTANT: Do not try to remove paper 
that has already been partially fed, proceed 
to step 2.
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							Troubleshooting 
OPERATION GUIDE10-7
2Open the Scan Unit.
3Open the Front Cover.
4Lift the Developer Unit together with the 
Toner Container out of the printer.
5Using the green handles lift the Drum Unit 
out of the machine.
NOTE: The Drum Unit is sensitive to light. 
Never expose the Drum Unit to light for 
more than five minutes.
6If the jammed paper appears to be pinched 
by rollers, pull it along the normal running 
direction of the paper.
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							Troubleshooting 
10-8OPERATION GUIDE If it has not be fed as far as the metal 
registration roller, remove the paper from 
the Manual Feed Tray side.
7Return the Drum Unit to its position, aligning 
the guides at both ends with the slots in the 
printer. 
8Insert the Developer Unit together with the 
Toner Container, back into the machine.
9Close the Front Cover.
10Close the Scan Unit pushing the Lever.
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							Troubleshooting 
OPERATION GUIDE10-9
IMPORTANT: Take care not to place your 
fingers between the scan unit and the main 
body when the scan unit is closed. 
11Reload the Manual Feed Tray.
Inside Machine
1Open the Scan Unit.
2Open the Front Cover.
3Lift the Developer Unit together with the 
Toner Container out of the printer.
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							Troubleshooting 
10-10OPERATION GUIDE
4Using the green handles lift the Drum Unit 
out of the machine.
NOTE: The Drum Unit is sensitive to light. 
Never expose the Drum Unit to light for 
more than five minutes.
5Remove the paper from the machine.
NOTE: If the jammed paper appears to be 
pinched by rollers, pull it along the normal 
running direction of the paper.
6Return the Drum Unit to its position, aligning 
the guides at both ends with the slots in the 
machine. 
7Insert the Developer Unit together with the 
Toner Container, back into the machine.
8Close the Front Cover.
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