Konica Minolta PagePro 4650EN User Manual

							Solving Other Problems 171
Solving Other Problems
For details on consumables, access www.q-shop.com.
Symptom Cause Solution
Printer 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong 
with the outlet con-
nected to the printer.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned 
on (I position).Turn the power switch off (O position), 
then turn it back to the on (I position). 
The printer is con-
nected to an outlet 
with a voltage or fre-
quency that does not 
match the printer 
specifications.Use a power source with the specifica-
tions listed in appendix A, “Technical 
Specifications.”
Data was 
sent to the 
printer, but it 
doesn’t print.An error message is 
displayed in the mes-
sage window.Handle according to the message dis-
played.
A job may be can-
celled if user authen-
tication or account 
track settings are 
specified.Click the User Authentication/Account 
Track button in the printer driver, and 
then type in the necessary information 
before printing.
The control 
panel dis-
plays 
TONER 
LOW
 much 
sooner than 
expected.The toner cartridge 
may be defective or 
damaged. Remove the toner cartridge and check 
it for damage. If it is damaged, replace 
it. 
You printed with 
heavy toner cover-
age.See the specifications in Appendix A.
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							Solving Other Problems 172
You can’t 
print the con-
figuration 
page.The tray is empty. Check that at least Tray 1 is loaded 
with media, in place, and secure.
The printer’s covers 
aren’t closed 
securely.Make sure the covers are closed 
securely. Close all covers gently to 
avoid jarring the printer. Make sure that 
the toner cartridge is installed correctly 
when closing the center output tray.
There is a media 
misfeed.Clear the media misfeed.
Printing from 
a USB mem-
ory device is 
not possible.The file format (file 
extension) is not one 
that can be printed.Only files with the format (extension) 
for 
JPEG, TIFF, XPS, or PDF are sup-
ported.
MEMORY DIRECT 
for the printer is set to 
DISABLE.Change the setting for 
INTERFACE 
MENU/MEMORY DIRECT
 to 
ENABLE.
A public user is not 
specified for user 
authentication.Contact the printer administrator.
Printing 
takes too 
much time.The printer is set to a 
slow printing mode 
(for example, thick 
stock or transpar-
ency).It takes more time to print on special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The printer is set to 
Energy Saver mode.It takes time for printing to start in 
Energy Saver mode. If you do not want 
to use this mode, disable it. (
SYS 
DEFAULT MENU/ENERGY SAVER
 
menu)
The job is very com-
plex.Wait. No action needed.
The printer memory is 
insufficient.Add more memory.
A toner cartridge for a 
different region or an 
unapproved genuine 
toner cartridge is 
installed.Install a correct KONICA MINOLTA 
toner cartridge approved for your spe-
cific printer. Symptom Cause Solution
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							Solving Other Problems 173
Blank pages 
come out 
during print-
ing.The toner cartridge 
may be defective or 
empty.Check the toner cartridge. The image 
will not print if it is empty.
The wrong media is 
being used.Check that the media type set in the 
driver matches the media loaded in the 
printer.
Not all pages 
print.The printer has the 
wrong kind of cable, 
or the printer is not 
configured for the 
correct cable and 
port.Check your cable.
The Cancel key was 
pressed.Make sure no one pressed the Cancel 
key while your job was printing.
The tray is empty. Check that the trays are loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre-
ated by an unsuit-
able driver.Print the overlay file using a suitable 
driver.
Printer 
resets or 
turns off fre-
quently.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
A system error 
occurred.Contact Technical Support with the 
error information. Symptom Cause Solution
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							Solving Other Problems 174
You are 
experienc-
ing duplex 
(double-
sided) prob-
lems.Media or settings are 
not correct.For autoduplexing, make sure that you 
have a duplex option installed.
Make sure that you are using correct 
media. 
„See “Media Specifications” on page 
84. 
„Do not duplex (double-sided) enve-
lopes, labels, postcards, thick paper 
3, or transparencies. 
„Make sure that you have not mixed 
media types in a paper tray.
Make sure that your document has 
more than one page.
Make sure the duplex option is installed 
and declared in the Windows printer 
driver (Properties/Configure tab).
In the Windows printer driver (Layout/
Double-Sided), choose “Dou-
ble-Sided.”
For N-up on duplexed pages, choose 
Collate only in the Windows driver’s 
Paper Tab. Do not set collation in the 
application.
With N-up on 
multiple cop-
ies, the out-
put is 
incorrect.Both the driver and 
the application have 
been set for collation.For N-up on multiple copies, choose 
Collate only in the Windows driver’s 
Paper Tab. Do not set collation in the 
application.
You hear 
unusual 
noises.The printer is not 
level.Place the printer on a flat, hard, level 
surface.
The tray is not 
installed correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
printer.
There is a foreign 
object stuck inside 
the printer.Turn off the printer and remove the 
object. If you cannot remove it, contact 
Technical Support.  Symptom Cause Solution
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							Solving Other Problems 175
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis-
trator’s password is 
incorrect.The PageScope Web Connection 
Administrator password has a 6-char-
acter minimum and a 16-character 
maximum. For details of the Page-
Scope Web Connection administrator 
password, refer to the Reference Guide 
on the Utilities and Documentation 
CD-ROM.
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and replace it 
with new, dry media. 
The transfer roller or 
fuser unit is defective.Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Media Specifications” on 
page 84.
The date and 
time is not 
correctly 
maintained 
on the 
printer.The backup battery 
has reached the end 
of its life.Replace the backup battery. For 
details, see “Replacing the Backup Bat-
tery” on page 133.
The pages 
that were fed 
out were not 
uniformly 
loaded.There are large curls 
in the paper.Remove the paper from the paper tray, 
turn it over, and then load it again.
There are gaps 
between the media 
guides of the paper 
tray and the sides of 
the paper.Slide the media guides of the paper 
tray against the sides of the paper so 
that there are no gaps. Symptom Cause Solution
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							Solving Problems with Printing Quality 176
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and replace it 
with new, dry media.
The media set in the 
printer driver mis-
matches the media 
loaded in the printer.Load the correct media in the printer.
The power source 
does not match the 
printer specifications.Use a power source with the proper 
specifications.
Several sheets are 
being fed at the same 
time.Remove the media from the tray and 
check it for static electricity. Fan plain 
paper or other media (but not transpar-
encies), and replace it in the tray.
Media is not set prop-
erly in the tray(s).Remove the media, tap it to straighten 
it out, return it to the tray, and realign 
the media guides.
Entire sheet 
is printed 
black.The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
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							Solving Problems with Printing Quality 177
Image is too 
light; there is 
low image 
density.The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
There is not much 
toner left in the car-
tridge.Replace the toner cartridge.
The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
The media type is set 
incorrectly.When printing envelopes, labels, post-
cards, thick stock, or transparencies, 
specify the appropriate media type in 
the printer driver.
Image is too 
dark.The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
Image is 
blurred; 
background 
is lightly 
stained.The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
The print 
density is 
uneven.The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
The printer is not 
level.Place the printer on a flat, hard, level 
surface. Symptom Cause Solution
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							Solving Problems with Printing Quality 178
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Media Specifications” on 
page 84.
The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
There is 
insufficient 
fusing or the 
image 
comes off 
when 
rubbed.The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Media Specifications” on 
page 84.
Media type is set 
incorrectly.When printing envelopes, labels, post-
cards, thick stock or transparencies, 
specify the appropriate media type in 
the printer driver.
There are 
toner 
smudges or 
residual 
images.The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it.  Symptom Cause Solution
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							Solving Problems with Printing Quality 179
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media path is 
dirty with toner.Print several blank sheets and the 
excess toner should disappear.
The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
Abnormal 
areas (white, 
black) 
appear in a 
regular pat-
tern.The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
Image 
defects.The toner cartridge 
may be leaking.Remove the toner cartridge and check 
it for damage. If it is damaged, replace 
it.
The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it.  Symptom Cause Solution
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							Solving Problems with Printing Quality 180
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet.Lateral lines 
or bands 
appear on 
image.The printer is not 
level.Place the printer on a flat, hard, level 
surface.
The media path is 
dirty with toner.Print several sheets and the excess 
toner should disappear.
The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it.  Symptom Cause Solution
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