Konica Minolta magicolor 4750EN User Manual
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Solving Problems with Printing Quality 9-34 Image defects.The laser lens is dirty. Clean the laser lens. A toner cartridge may be leaking.Remove the toner cartridges and check them for damage. If one is dam- aged, replace it. A imaging unit may be defective.Remove the imaging unit with the color causing the abnormal image. Replace it with a new imaging unit. Lateral lines or bands appear on image.The printer is not level.Place the printer on a flat, hard, level surface. The media path is dirty with toner.Print several sheets and the excess toner should disappear. One or more of the imaging units may be defective.Remove the imaging units and check them for damage. If one is damaged, replace it. Colors look drastically wrong.One or more of the imaging units may be defective.Remove the imaging units and verify that the toner is distributed evenly on each cartridge roller, and reinstall the imaging units. One or more of the toner cartridges may be low or empty.Check the control panel for an TONER LOW X or TONER OUT X message. If necessary, replace the specified toner cartridge. Colors are not register- ing properly; colors are mixed or have page- to-page vari- ation.One or more of the imaging units may be defective.Remove the imaging units and check them for damage. If one is damaged, replace it. The media is moist from humidity.Remove the moist media and replace it with new, dry media. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality9-35 If the problem is not resolved, even after all of the above have been per- formed, contact Technical Support with the error information. For contact information, refer to the Need Assistance Sheet. The color has a poor reproduction or has poor color density.One or more of the imaging units may be defective.Remove the imaging units and check them for damage. If one is damaged, replace it. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 9-36 Status, Error, and Service Messages Status, error, and service messages are displayed in the control panel mes- sage window. They provide information about your printer and help you locate many problems. When the condition associated with a displayed message has changed, the message is cleared from the window. Standard Status Messages This message... means... do this... CALIBRATINGAfter replacing a toner car- tridge or a imaging unit, or after rebooting your printer after environmental changes, your printer auto- matically pauses to do an Auto-Image Density Control (AIDC) cycle. This process is provided to make reliable printer operation with opti- mum output quality possible.No action needed. CANCELLING JOBThe job is being cancelled. COPYINGThe printer is printing with the collating function. ENERGY SAVERThe printer is in Energy Saver mode to reduce power consumption during periods of inactivity. When a print job is received, the printer returns to normal power. FIRMWARE UPDATEThe firmware is being updated. INITIALIZINGThe printer is being initial- ized. PRINTINGThe printer is printing. PROCESSINGThe printer is processing data. READYThe printer is on and ready to receive data. Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages9-37 Error Messages (Warning: ) “I-UNIT” in a message refers to the imaging unit. REBOOTINGThe printer is being restarted.No action needed. WARMING UPThe printer is warming up. OFFLINEThe printer is offline. To print on a network, change the TELNET setting so it is online. This message... means... do this... AUTH TIMEOUTThe user is automati- cally logged off due to IEEE802.1X port authentication.Reauthorize the IEEE802.1X port, and then log on. FUSER UNIT END OF LIFEThe fuser unit has reached the end of its life.Replace the fuser unit and reset the counter in the MAINTENACE MENU/SUPPLIES/ REPLACE/FUSER UNIT menu. Printing can continue, however, the printing result are not guaranteed. HDD NEAR FULLThe hard disk is full. Delete print jobs saved on the hard disk. INCORRECT HDDSince the hard disk kit HD-P03 was formatted with a different machine, the hard disk kit could not be used.Replace the hard disk kit HD-P03 with one compatible with this machine, or select HDD FORMAT from SYS DEFAULT MENU and format the hard disk. This message... means... do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 9-38 INCORRECT MEMORY CARDSince the CompactFlash card was formatted with a different machine, the CompactFlash card could not be used.Replace the CompactFlash card with one compatible with this machine, or select CARD FORMAT from SYS DEFAULT MENU and format the CompactFlash card. INCORRECT I-UNIT X The X imaging unit is an unapproved type.Install a KONICA MINOLTA imaging unit of the appropriate type (AM, EU, AP or GC). See page 7-12. INCORRECT TONER X The X toner cartridge is an unapproved type.Install a KONICA MINOLTA toner cartridge of the appropri- ate type (AM, EU, AP or GC). See page 7-4. I-UNIT END X The X Imaging unit has reached the end of its life. Replace the Imaging unit. I-UNIT LOW X The X imaging unit is low and should be replaced within 4,500 pages at 5% cover- age of letter/A4 pages. (Appears when SYS DEFAULT MENU/ ENABLE WARN- ING/I-UNIT LOW is set to ON.)Prepare the specified color imaging unit. I-UNIT LIFE X The X imaging unit has reached the end of its life.Replace the imaging unit. Printing continues until the message I-UNIT END appears. PORT AUTH ACTIVEIEEE802.1X port is processing.Please wait until authentication processing is completed. This message... means... do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages9-39 MEMORY CARD NEAR FULLThe CompactFlash card is nearly full.Delete resources (fonts, forms, etc.) which saved on the CompactFlash card by using Download Manager or PSWC. NON SUPPORT CARDSince incompatible CompactFlash card was inserted into the memory slot, the CompactFlash card could not be used.Use CompactFlash card compatible with this printer. PAPER EMPTY TRAY X Tray X (Tray 1, 2 or 3) is empty. (Appears when SYS DEFAULT MENU/ ENABLE WARN- ING/PAPER EMPTY/TRAY X is set to ON.)Load media into the specified tray. Tray X (Tray 2 or 3) is not correctly installed. (Appears when SYS DEFAULT MENU/ ENABLE WARN- ING/PAPER EMPTY/TRAY X is set to ON.)Correctly install the specified tray. TONER OUT X The X toner cartridge is empty.Replace the toner car- tridge. TONER LOW X The X toner cartridge is low and should be replaced within 1,200 pages at 5% cover- age of letter/A4 pages. (Appears when SYS DEFAULT MENU/ ENABLE WARN- ING/TONER LOW is set to ON.)Prepare the specified color toner cartridge. This message... means... do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 9-40 TRANS. BELT END OF LIFEThe transfer belt unit has reached the end of its life.Replace the transfer belt unit and reset the counter in the MAINTE- NANCE MENU/SUP- PLIES/REPLACE/ TRANS. BELT menu. Printing can continue, however, the printing result are not guaranteed. TRANS.ROLLER END OF LIFEThe transfer roller has reached the end of its life.Replace the transfer roller and reset the counter in the MAINTE- NANCE MENU/SUP- PLIES/REPLACE/ TRANS. ROLLER menu. Printing can continue, however, the printing result are not guaranteed. UNABLE TO COLLATE JOBThe hard disk is full. Print jobs over 10,000 pages cannot be col- lated.Print one copy of the file at a time. WASTE TONER NEAR FULLThe waste toner bot- tle is nearly full.Prepare a new waste toner bottle. HUBS NOT SUPPORTEDA USB hub is con- nected.Do not connect a USB hub. DEVICE NOT SUPPORTEDAn incompatible device is connected.Do not connect an incompatible device. This message... means... do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages9-41 Error Messages (Operator Call: ) This message... means... do this... COVER OPEN FRONT COVERThe printer’s front cover is open.Close the front cover. COVER OPEN SIDE COVERThe printer’s right side cover is open.Close the right side cover. COVER OPEN TRAY3 COVERThe right side cover of Tray 3 is open.Close the right side cover of the tray. HOLD JOB ERROR UNABLE TO STORE JOBThe specified print job saved on the hard disk is sent while the hard disk is not installed.Print jobs can be saved only if a hard disk is installed. If desired, install a hard disk. HOLD JOB ERROR “OPTIONAL” PRESS CANCELWhen printing a stored job, the printer configuration was changed since the job was stored.Change the printer con- figuration to that when the job was stored. MANUAL EMPTY “SIZE” “MEDIA”Tray 1 was specified with the printer driver as Manual Feed for printing, but Tray 1 is empty.Load the correct media into Tray 1. MANUAL FEED “SIZE” “MEDIA”The Paper Source in the printer driver is set to Tray 1 (Manual Feed), but there is already media in the tray when printing begins.Press the key to print, or remove and reload the media in Tray 1. MEMORY FULL PRESS CANCELThe printer has received more data than can be pro- cessed with its inter- nal memory.Press the Cancel key to cancel the print job. Decrease the amount of data to be printed, and then try printing again. If that doesn’t solve the problem, install an optional memory mod- ule. Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 9-42 PAPER EMPTY “SIZE” “MEDIA”The specified tray is empty. (Appears when PAPER MENU/PAPER SOURCE/TRAY CHAINING ON is set.)Load the correct media into the specified tray. PAPER ERROR “SIZE” “MEDIA”The media size/type set in the printer driver is different from the size/type of media loaded (Appears when PAPER MENU/PAPER SOURCE/TRAY CHAINING ON is set.)Load the correct media size and type. PAPER JAM DUPLEX1Media has misfed in the duplex.Press the key to dis- play the help screen. Follow the instructions in the help screen to remove the misfed media. PAPER JAM DUPLEX2Media has misfed in the duplex. PAPER JAM SECOND TRANSMedia has misfed in the transfer roller area. This type of misfeed means that the media did not make it to the media exit area. PAPER JAM TRAY1Media has misfed in Tray 1. PAPER JAM TRAY X Media has misfed while being pulled from the specified tray (Tray 2 or 3). PAPER JAM VERTICAL TRANSMedia has misfed in the vertical transfer area. This message... means... do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages9-43 PAPER JAM FUSER/EXITMedia has misfed leaving the fuser area.Press the key to dis- play the help screen. Follow the instructions in the help screen to remove misfed media. The enclosed toner cartridges and imag- ing units are not installed.Be sure to install the enclosed toner car- tridges and imaging units. I-UNIT END REPLACE X The X Imaging unit has completely reached the end of its life.Replace the Imaging unit. I-UNIT MISSING CHECK X The X imaging unit is not installed, or an unapproved imaging unit is installed.Install a correct KONICA MINOLTA imaging unit. TONER OUT REPLACE X The X toner cartridge is completely empty.Replace the toner car- tridge. TONER MISSING CHECK X The X toner cartridge is not installed, or an unapproved toner cartridge is installed.Install a correct KONICA MINOLTA toner car- tridge. TRAY X EMPTY “SIZE” “MEDIA”The X (Tray 1, 2 or 3) was specified with the printer driver for print- ing, but Tray X is empty. This message appears when the PAPER MENU/ PAPER SOURCE/ TRAY CHAINING menu is set to OFF.Load the correct media into the specified tray. This message... means... do this... Downloaded From ManualsPrinter.com Manuals