Konica Minolta magicolor 4690MF User Manual

Solving Other Problems 229
Solving Other Problems
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Symptom Cause Solution
Machine 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the machine, confirm that the 
power cord is correctly plugged into 
the outlet, and then turn on the 
machine.
Something is wrong 
with the outlet con-
nected to the 
machine.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch...

Solving Other Problems 230
Printing 
takes too 
much time.The machine is set to 
a slow printing mode 
(for example, thick 
stock or transpar-
ency).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The machine is set to 
power saving mode.It takes time for printing to start in 
power saving mode.
The job is very com-
plex.Wait. No action needed.
A toner cartridge for a 
different region or an 
unapproved toner...

Solving Other Problems 231
Some parts 
of the image 
are lost with 
2in1 (4in1) 
copying.When printing enve-
lopes, the zoom ratio 
was specified, and 
then 2in1 (4in1) copy-
ing was set.With 2in1 (4in1) copying, the zoom 
ratio is automatically adjusted. For 2in1 
(4in1) copying on media with a narrow 
printing area, such as envelopes, set 
2in1 (4in1) copying, and then adjust 
the zoom ratio, if necessary.
Machine 
resets or 
turns off fre-
quently.The power cord is not 
correctly plugged into 
the...

Solving Other Problems 232
With N-up on 
multiple cop-
ies, the out-
put is 
incorrect.Both the printer driver 
and the application 
have been set for col-
lation.For N-up on multiple copies, choose 
Collate only in the printer driver’s Basic 
Tab. Do not set collation in the applica-
tion.
Booklet Left 
and Right 
Binding out-
put is incor-
rect.Both the printer driver 
and the application 
have been set for col-
lation.For Booklet Left Binding and Booklet 
Right Binding, choose Collate only in 
the...

Solving Other Problems 233
Scanned 
images are 
noisy.Resolution is set to 
150 x 150 while the 
scan mode is set to 
MIX or TEXT.Set the scan mode to PHOTO.
Some areas 
of the 
scanned 
image are 
missing.Acrobat 8 (Macintosh 
version) is used for 
scanning the image.With the Acrobat Scan setting, turn off 
the OCR and Filtering functions.
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis-
trators password is 
incorrect.The PageScope Web Connection 
Administrator password...

Solving Other Problems 234
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and replace it 
with new, dry media. 
The media feed roller 
or fuser unit is defec-
tive.Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on page 
66.
Also, refer to http://printer. konicami-...

Solving Problems with Printing Quality 235
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist...

Solving Problems with Printing Quality 236
Image is too 
light; there is 
low image 
density.Laser lens is dirty. Clean the laser lens.
The copy density is 
set too light.Select a darker copy density.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car-
tridge.Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it....

Solving Problems with Printing Quality 237
Image is 
blurred; 
background 
is lightly 
stained; 
there is 
insufficient 
gloss of the 
printed 
image.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The original glass is 
dirty.Clean the original glass. For details, 
refer to “Cleaning the...

Solving Problems with Printing Quality 238
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on page 
66.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
One or more of the 
toner...