Konica Minolta magicolor 2550DN User Manual

							Clearing Media Misfeeds 117
4Remove the lid from Tray 2, and 
then remove all paper from the 
tray.
5Fan the paper, and align its 
edges.
6Load the media in Tray 2, and 
attach the lid.
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							Clearing Media Misfeeds 118
7Reinsert Tray 2.
Clearing a Media Misfeed from the Duplex Option
1Open the duplex cover.
2Carefully pull out the misfed 
media.
!Always remove the mis-
fed media in the feed 
direction as shown only.
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							Clearing Media Misfeeds 119
3Close the duplex cover.
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							Solving Problems with Media Misfeeds 120
Solving Problems with Media Misfeeds
!Frequent misfeeds in any area indicate that area should be checked, 
repaired, or cleaned. Repeated misfeeds may also happen if you’re 
using unsupported print media.
Symptom Cause Solution
Several 
sheets go 
through the 
printer 
together.The front edges of 
the media are not 
even.Remove the media and even up the 
front edges, then reload it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Too much static elec-
tricity is present.Do not fan transparencies.
Media mis-
feed mes-
sage stays 
on.Top cover needs to 
be opened and 
closed again to reset 
the printer.Open and close the top cover of the 
printer again. 
Some media remains 
misfed in the printer.Recheck the media path and make 
sure that you have removed all of the 
misfed media.
Duplex 
option mis-
feeds.Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Media Specifications” on 
page 52.
Plain paper, recycled paper, and letter 
head can be autoduplexed if the 
duplex option is installed and the 
media type is set properly in the driver. 
See “Media Specifications” on page 
52.
Make sure that you have not mixed 
media types in Tray 1.
Do not duplex envelopes, labels, trans-
parencies, thick stock, postcard, or 
glossy stock.
Media is still being 
misfed.Recheck the media path inside the 
duplex option and make sure that you 
have removed all of the misfed media.
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							Solving Problems with Media Misfeeds 121
Media is 
misfeeding.The media is not cor-
rectly positioned in 
the tray.Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets 
in the tray exceeds 
the maximum 
allowed.Remove the excess media and reload 
the correct number of sheets in the 
tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in the Tray 1 
to match the size of the media.
Warped or wrinkled 
media is loaded in the 
tray.Remove the media, smooth it out, and 
reload it. If it still misfeeds, do not use 
that media.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Custom-sized media, 
envelopes, labels, 
postcards, thick 
stock, or transparen-
cies are loaded in 
Tray 2.Special media must be loaded in Tray 
1 only.
The recommended 
transparency or label 
sheet is facing the 
wrong way in Tray 1.Load the transparencies or label 
sheets according to the manufacturer’s 
instructions.
Envelopes are facing 
the wrong way in Tray 
1.Load the envelopes in Tray 1 with the 
flaps facing down.
If the flaps are on the long edge, load 
the envelopes with the flap toward the 
left of the printer with the flaps facing 
down. Symptom Cause Solution
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							Solving Problems with Media Misfeeds 122
Media is 
misfeeding.Transparencies have 
collected static elec-
tricity in the tray.Remove the transparencies and load 
them in Tray 1 one sheet at a time. Do 
not fan transparencies before loading 
them. 
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media.
See “Media Specifications” on page 
52.
The media feed roller 
is dirty.Clean the media feed roller.
For more details, refer to “Interior” on 
page 99.  Symptom Cause Solution
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							Solving Other Problems 123
Solving Other Problems
!To order KONICA MINOLTA consumables, go to www.q-shop.com.
Symptom Cause Solution
Printer 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong 
with the outlet con-
nected to the printer.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned 
on (I position).Turn the power switch off (O position), 
then turn it back to the on (I position). 
The printer is con-
nected to an outlet 
with a voltage or fre-
quency that does not 
match the printer 
specifications.Use a power source with the specifica-
tions listed in appendix A, “Technical 
Specifications.”
The control 
panel dis-
plays 
X LOW 
much sooner 
than 
expected.One of the toner car-
tridges may be defec-
tive.Remove the toner cartridges and check 
each for damage. If one or more is 
damaged, replace it. 
You printed with 
heavy toner cover-
age.See specifications in Appendix A.
You can’t 
print the con-
figuration 
page.The tray is empty. Check that at least Tray 1 is loaded 
with media, in place, and secure.
The printer’s covers 
aren’t closed 
securely.Make sure the covers are closed 
securely. Close all covers gently to 
avoid jarring the printer.
There is a media 
misfeed.Clear the media misfeed.
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							Solving Other Problems 124
Printing 
takes too 
much time.The printer is set to a 
slow printing mode 
(for example, thick 
stock or transpar-
ency).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The printer is set to 
power saving mode.It takes time for printing to start in 
power saving mode. If you do not want 
to use this mode, disable it. (
SYSTEM 
DEFAULT
/ENERGY SAVER MGT 
menu)
The job is very com-
plex.Wait. No action needed.
The printer memory is 
insufficient.Add more memory.
A toner cartridge for a 
different region is 
installed (
X INCOR-
RECT
 is displayed in 
the message win-
dow).Install a correct KONICA MINOLTA 
toner cartridge approved for your spe-
cific printer.
Blank pages 
are printed.One or more of the 
toner cartridges are 
defective or empty.Check the toner cartridges. The image 
will not print correctly or not at all, if a 
cartridge is empty.
The wrong media is 
being used.Check that the media type set in the 
driver matches the media loaded in the 
printer.
Printer 
returned to 
IDLE before 
the configu-
ration menu 
was 
changed.The printer was in the 
configuration menu 
structure without a 
selection being made 
within two minutes.When in the configuration menu struc-
ture, select your choice within 2 min-
utes. Symptom Cause Solution
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							Solving Other Problems 125
Not all pages 
print.The Cancel key was 
pressed.Make sure no one pressed the Cancel 
key while your job was printing.
The tray is empty. Check that the tray is loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre-
ated by a non-magi-
color 2550 driver.Print the overlay file using a magicolor 
2550 driver.
Printer 
resets or 
turns off fre-
quently.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
A system error 
occurred.Contact Technical Support with the 
error information.
You are 
experienc-
ing duplex 
problems.Media or settings are 
not correct.For autoduplexing, make sure that you 
have a duplex option installed.
Make sure that you are using correct 
media. 
#See “Media Specifications” on page 
52. 
#Do not duplex custom-sized media, 
envelopes, labels, postcards, thick 
stock, or transparencies. 
#Make sure that you have not mixed 
media types in Tray 1.
Make sure the duplex option is installed 
and declared in the Windows printer 
driver (Properties/Configure tab).
In the printer driver (Layout/Dou-
ble-sided), choose “Double-sided”.
For N-up on duplexed pages, choose 
Collate only in the driver’s Basic Tab. 
Do not set collation in the application.
With N-up on 
multiple cop-
ies, the out-
put is 
incorrect.Both the driver and 
the application have 
been set for collation.For N-up on multiple copies, choose 
Collate only in the driver’s Basic Tab. 
Do not set collation in the application. Symptom Cause Solution
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							Solving Other Problems 126
You hear 
unusual 
noises.The printer is not 
level.Place the printer on a flat, hard, level 
surface.
The tray is not 
installed correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
printer.
There is a foreign 
object stuck inside 
the printer.Turn off the printer and remove the 
object. If you cannot remove it, contact 
Technical Support. 
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis-
trator’s password is 
incorrect.The PageScope Web Connection 
Administrator password has a 6-char-
acter minimum and a 16-character 
maximum. For details of the Page-
Scope Web Connection administrator 
password, refer to the magicolor 2550 
Reference Guide on the Documenta-
tion CD-ROM.
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and replace it 
with new, dry media. 
The media feed roller 
or fuser unit is defec-
tive.Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Media Specifications” on 
page 52.
Envelopes are being 
printed with the fuser 
separator levers in 
the plain paper posi-
tion.Before printing envelopes, place the 
fuser separator levers in the envelope 
position.
The date and 
time is not 
correctly 
maintained 
on the 
printer.The backup battery 
has reached the end 
of its service life.Replace the backup battery. For 
details, see “Replacing the Backup Bat-
tery” on page 90. Symptom Cause Solution
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