Konica Minolta magicolor 2550DN User Manual

							8
Troubleshooting
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							Introduction 108
Introduction
This chapter provides information to aid you in resolving printer problems you 
may encounter, or at least guide you to the proper sources for help. 
Printing a Configuration Page
Print a configuration page to verify the printer is configured correctly.Printing the configuration page Page 108
Preventing media misfeeds Page 109
Understanding the media path Page 110
Clearing media misfeeds Page 110
Solving problems with media misfeeds Page 120
Solving other problems Page 123
Solving problems with printing quality Page 127
Status, error, and service messages Page 133
Press Key Until Display Reads
IDLE
PRINT MENU
If the hard disk is installed, the PROOF/PRINT MENU 
appears. Press the Right key to select PRINT MENU.
MENU MAP
 
CONFIGURATION
The configuration page prints and the printer goes back
to IDLE.
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							Preventing Media Misfeeds 109
Preventing Media Misfeeds
Make sure that...
Media matches the printer specifications.
Media is flat, especially on the leading edge.
The printer is on a hard, flat, level surface.
You store media in a dry location away from moisture and humidity.
You remove transparencies from the output tray immediately after printing to 
avoid static buildup.
You always adjust the media guides in Tray 1 
after inserting the media 
(a 
guide that is not properly adjusted can cause poor print quality, media mis-
feeds, and printer damage).
You load the media printing-side up in the tray 
(many manufacturers place an 
arrow on the end of the wrapper to indicate the printing side).
Avoid...
Media that is folded, wrinkled, or excessively curled.
Double feeding 
(remove the media and fan the sheets—they may be sticking 
together). 
Fanning transparencies since this causes static.
Loading more than one type/size/weight of media in a tray at the same time.
Overfilling the trays. 
Allowing the output tray to overfill 
(the output tray has a 200-sheet capacity—
misfeeding may occur if you allow more than 200 sheets of media to accumu-
late at one time).
Allowing the output tray to fill with more than a few transparencies. 
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							Understanding the Media Path 110
Understanding the Media Path
Understanding the printer’s media path will help you locate media misfeeds.
1 Output tray
2 Transfer belt unit
3 Toner cartridge carousel
4 Drum cartridge
5 Tray 1
6 Tray 2 (optional)
7 Duplex option
8 Fuser unit
Clearing Media Misfeeds 
To avoid damage, always remove misfed media gently, without tearing it. Any 
piece of media left in the printer, whether large or small, can obstruct the 
media path and cause further misfeeds. Do not reload media that has misfed.
Note
The image is not fixed on the media before the fusing process. If you 
touch the printed surface, the toner may stick to your hands, so be 
careful not to touch the printed face when removing the misfed media. 
Make sure not to spill any toner inside the printer. 
CAUTION
Unfused toner can dirty your hands, clothes, or anything else it gets on.
If you accidentally get toner on your clothes, lightly dust them off as 
best as you can. If some toner remains on your clothes, use cool, not 
hot water, to rinse the toner off. If toner gets on your skin, wash it off 
with cool water and a mild soap.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water 
and consult a doctor.
If, after clearing the media misfeed, the misfeed message in the control panel 
window persists, open and close the printer’s top cover. This should clear the 
misfeed message. 
1
2
4
5
67 8
3
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							Clearing Media Misfeeds 111 Media Misfeed Messages and Clearing Procedures
Clearing a Media Misfeed in the Printer
1Pull the lever, and then open the 
top cover.
!If there is paper in the 
output tray, remove it. 
Fold up the output tray 
before opening the top 
cover.
!Do not touch the transfer 
belt. Media Misfeed Message Page Reference
PAPER JAM
TRAY 1Page 111
PAPER JAM
FUSERPage 111
PAPER JAM
EXITPage 111
PAPER JAM
TRANSFERPage 111
PAPER JAM
TRAY 2Page 116
PAPER JAM
DUPLEXPage 118
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							Clearing Media Misfeeds 112
2Carefully pull out the drum car-
tridge.
Note
Position the removed drum cartridge as 
shown in the illustration at the right.
Be sure to keep the drum cartridge 
horizontal and place it where it will not 
become dirty. Do not leave the drum 
cartridge removed for more than 15 
minutes, and do not place the removed 
drum cartridge in a location where it 
would be exposed to direct light (such 
as sunlight).
3Push the fuser separator levers 
back as far as possible.
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							Clearing Media Misfeeds 113
4Remove any misfed media.
!Always remove the mis-
fed media in the feed 
direction as shown only.
If it is difficult to remove 
the media from the fuser 
unit, raise the fuser sepa-
rator levers to the posi-
tion for envelope printing, 
and then remove the 
media. After removing 
the media, set the fuser 
separator levers to their 
original positions.
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							Clearing Media Misfeeds 114
5Return the fuser separator 
levers to their original positions.
6Reinstall the drum cartridge.
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							Clearing Media Misfeeds 115
7Carefully close the top cover.
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							Clearing Media Misfeeds 116
Clearing a Media Misfeed From Tray 2
1Pull out Tray 2 as far as possi-
ble.
2Lift up Tray 2 to remove it.
3Remove any misfed paper.
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