Konica Minolta magicolor 2550DN User Manual

Clearing Media Misfeeds 117
4Remove the lid from Tray 2, and 
then remove all paper from the 
tray.
5Fan the paper, and align its 
edges.
6Load the media in Tray 2, and 
attach the lid.
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Clearing Media Misfeeds 118
7Reinsert Tray 2.
Clearing a Media Misfeed from the Duplex Option
1Open the duplex cover.
2Carefully pull out the misfed 
media.
!Always remove the mis-
fed media in the feed 
direction as shown only.
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Clearing Media Misfeeds 119
3Close the duplex cover.
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Solving Problems with Media Misfeeds 120
Solving Problems with Media Misfeeds
!Frequent misfeeds in any area indicate that area should be checked, 
repaired, or cleaned. Repeated misfeeds may also happen if you’re 
using unsupported print media.
Symptom Cause Solution
Several 
sheets go 
through the 
printer 
together.The front edges of 
the media are not 
even.Remove the media and even up the 
front edges, then reload it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new,...

Solving Problems with Media Misfeeds 121
Media is 
misfeeding.The media is not cor-
rectly positioned in 
the tray.Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets 
in the tray exceeds 
the maximum 
allowed.Remove the excess media and reload 
the correct number of sheets in the 
tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in the Tray 1 
to match the size of the media.
Warped or wrinkled 
media is loaded in the...

Solving Problems with Media Misfeeds 122
Media is 
misfeeding.Transparencies have 
collected static elec-
tricity in the tray.Remove the transparencies and load 
them in Tray 1 one sheet at a time. Do 
not fan transparencies before loading 
them. 
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media.
See “Media Specifications” on page 
52.
The media feed roller 
is dirty.Clean the media feed roller.
For more details, refer to “Interior” on 
page 99....

Solving Other Problems 123
Solving Other Problems
!To order KONICA MINOLTA consumables, go to www.q-shop.com.
Symptom Cause Solution
Printer 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong 
with the outlet con-
nected to the printer.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is...

Solving Other Problems 124
Printing 
takes too 
much time.The printer is set to a 
slow printing mode 
(for example, thick 
stock or transpar-
ency).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The printer is set to 
power saving mode.It takes time for printing to start in 
power saving mode. If you do not want 
to use this mode, disable it. (
SYSTEM 
DEFAULT
/ENERGY SAVER MGT 
menu)
The job is very com-...

Solving Other Problems 125
Not all pages 
print.The Cancel key was 
pressed.Make sure no one pressed the Cancel 
key while your job was printing.
The tray is empty. Check that the tray is loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre-
ated by a non-magi-
color 2550 driver.Print the overlay file using a magicolor 
2550 driver.
Printer 
resets or 
turns off fre-
quently.The power cord is not 
correctly plugged into 
the outlet.Turn off the...

Solving Other Problems 126
You hear 
unusual 
noises.The printer is not 
level.Place the printer on a flat, hard, level 
surface.
The tray is not 
installed correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
printer.
There is a foreign 
object stuck inside 
the printer.Turn off the printer and remove the 
object. If you cannot remove it, contact 
Technical Support. 
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis-
trator’s password...