Konica Minolta magicolor 2550DN User Manual

Solving Problems with Printing Quality 127
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and...

Solving Problems with Printing Quality 128
Image is too 
light; there is 
low image 
density.Laser lens is dirty. Clean the laser lens.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car-
tridge.Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
Media type is set 
incorrectly.When printing...

Solving Problems with Printing Quality 129
The print or 
color density 
is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The drum cartridge is 
defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
The printer is not 
level.Place the printer on a flat, hard, level 
surface.
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust the...

Solving Problems with Printing Quality 130
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The fuser separator 
levers are adjusted 
for envelope printing.Return the fuse separator levers to the 
plain paper setting.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media transfer...

Solving Problems with Printing Quality 131
Image 
defects.The laser lens is dirty. Clean the laser lens.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
Replace it with a new toner cartridge.
The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Lateral lines 
or bands...

Solving Problems with Printing Quality 132
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet.The color 
has a poor 
reproduction 
or has poor 
color density.The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Perform AIDC. (On the control panel 
menu, go to 
QUALITY MENU/
AIDC/REQUEST AIDC
, then...

Status, Error, and Service Messages 133
Status, Error, and Service Messages
Status, error, and service messages are displayed in the control panel mes-
sage window. They provide information about your printer and help you locate 
many problems. When the condition associated with a displayed message 
has changed, the message is cleared from the window.
Standard Status Messages
This message... means... do this...
CALIBRATINGWhenever you replace a 
toner cartridge or reboot the 
printer after making...

Status, Error, and Service Messages 134
Error Messages (Warning)
PROCESSINGThe printer is processing 
data.No action needed.
MAGICOLOR 2550 
STARTING SYSTEMThe printer is being started 
up.
WARMING UPThe printer is warming up.
This message... means... do this...
CANNOT ROTATE
CARTRIDGEA problem occurred, 
such as a media mis-
feed, that prevents 
the toner cartridge 
carousel from rotat-
ing.If a media misfeed 
occurred, clear the mis-
fed media.
DISK NEAR FULLThe optional hard disk 
is full.Delete print...

Status, Error, and Service Messages 135
PAPER MISMATCHWhen using Tray 1:
The paper size set 
from the printer driver 
is different from the 
size of paper loaded 
into Tray 1.
This message 
appears when 
PAPER MENU/
INPUT TRAY/
TRAY 1 MODE
 is set 
to 
AUTO and AUTO 
CONTINUE
 is set to 
OFF
.Printing continues with 
paper of a different size, 
even if this message 
appeared.
To print using paper of 
the desired size, load 
paper of the correct size, 
and then try printing 
again.
When using Tray 2:
The...

Status, Error, and Service Messages 136
Error Messages (Operator Call)
This 
message...means... do this...
DISK 
ERRORThe hard disk is full or dam-
aged.Initialize the hard disk or, if 
the error continues to occur, 
replace the hard disk.
To initialize the hard disk, 
select 
SYSTEM DEFAULT/
FORMAT/FORMAT DISK
.
DISK FULLThe hard disk is full or dam-
aged.Initialize the hard disk.
To initialize the hard disk, 
select 
SYSTEM DEFAULT/
FORMAT/FORMAT DISK
.
DUPLEX 
UNIT
PANEL 
OPENDuplex cover is open....