Konica Minolta magicolor 1690MF User Manual

Solving Other Problems 9-30
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis-
trator’s password is 
incorrect.The PageScope Web Connection 
Administrator password has a 4-char-
acter minimum and an 8-character 
maximum. For details of the Page-
Scope Web Connection administrator 
password, refer to the Reference 
Guide on the Documentation CD/DVD.
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and replace it...

Solving Problems with Printing Quality9-31
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media...

Solving Problems with Printing Quality 9-32
Image is too 
light; there is 
low image 
density.The print head win-
dow is dirty.Clean the print head window.
The copy density is 
set too light.Select a darker copy density.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car-
tridge.Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is...

Solving Problems with Printing Quality9-33
Image is 
blurred; 
background 
is lightly 
stained; 
there is 
insufficient 
gloss of the 
printed 
image.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The original glass is 
dirty.Clean the original glass. For details, 
refer to “Cleaning the...

Solving Problems with Printing Quality 9-34
There is 
insufficient 
fusing or the 
image 
comes off 
when 
rubbed.The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Print Media” on page 3-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Media type is set 
incorrectly.When printing envelopes,...

Solving Problems with Printing Quality9-35
Abnormal 
areas (white, 
black, or 
color) appear 
in a regular 
pattern.The print head win-
dow is dirty.Clean the print head window.
A toner cartridge may 
be defective.Remove the toner cartridges with the 
color causing the abnormal image. 
Replace it with a new toner cartridge.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Image 
defects.The print head win-
dow is dirty.Clean the...

Solving Problems with Printing Quality 9-36
Thin white 
horizontal 
lines appear 
at intervals 
on images.Toner is not evenly 
adhering to the 
media.Perform IMAGE REFRESH. (Set 
MACHINE SETTING/IMAGE 
REFRESH
 in the UTILITY menu to 
YES.)
If the problem persists, contact your 
vendor or authorized service provider.
Colors look 
drastically 
wrong.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and verify 
that the toner is distributed evenly on 
each cartridge roller,...

Solving Problems with Printing Quality9-37
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance sheet.
Downloaded From ManualsPrinter.com Manuals 

Status, Error, and Service Messages 9-38
Status, Error, and Service Messages
Status, error, and service messages are displayed in the message window. 
They provide information about your machine and help you locate many prob-
lems. When the condition associated with a displayed message has changed, 
the message is cleared from the window.
Status Messages
This message... means... Do this...
(Nothing displayed) The machine is in Energy 
Save mode to reduce 
power consumption during 
periods of...

Status, Error, and Service Messages9-39 Error Messages
For details on fax error messages, refer to the Facsimile User’s Guide 
on the Documentation CD/DVD.
SEARCHINGThe machine is searching 
data.No action needed.
SCANNINGThe machine is scanning 
the document.
Warming UpThe machine is warming up 
or AIDC is being per-
formed.
REFRESHING
PLEASE WAIT!The printer is adjusting the 
toner distribution.
This message... means... Do this...
ADDRESS IS TOO LONGThe e-mail address 
retrieved from the 
LDAP server...