Konica Minolta bizhub C360 User Manual

bizhub C360/C280/C22012-4
12.2 Cannot receive faxes12
12.2 Cannot receive faxes
When a fax cannot be received, try to correct problems by referring to the table below. If a fax reception error 
persists, please contact your service representative.
dReference
If you are unable to send a fax, the TX Result Report is output. For details, refer to page 8-12. (When printing 
the TX Result Report is enabled)
For details on error messages, Refer to page 12-6.
For problems such as jamming of originals, paper...

bizhub C360/C280/C22012-5
12.2 Cannot receive faxes12
12.2.2 Network Fax
Description of 
problemCheck points Corrective Actions
Cannot receive 
faxesIs paper in the 
machine?If the add paper icon is lit, the machine is out of paper and re-
ceived documents are stored in memory. Add paper.
For the procedure for adding paper, refer to the [Users Guide 
Copy Operations].
Is paper jammed 
in the machine?In case of a paper jam, received documents are stored in 
memory. Remove the jammed paper.
For the...

bizhub C360/C280/C22012-6
12.3 Error messages displayed12
12.3 Error messages displayed
If the machine encounters a problem, an error dialog will appear and display one of the following error mes-
sages. Take corrective actions by referring to the table below.
If a communication error persists, please contact your service representative.
12.3.1 G3 Fax
Error Message Corrective Actions
[Failed to complete the 
job due to an error while 
dialing.]Redial was attempted the number of times specified, however,...

bizhub C360/C280/C22012-7
12.3 Error messages displayed12
12.3.2 If the HDD Ready indicator indicates an HDD malfunction
Contact your service representative.
12.3.3 Network Fax Error Code
If the machine encounters a problem while sending or receiving a network fax, an error dialog will appear and 
error codes will be displayed in Nxx format. Take corrective actions by referring to the table below.
Transmission system error code
Code Type Descrip-
tionRedial ON 
or OFFCorrective Actions
N10 Connec-
tion...

bizhub C360/C280/C22012-8
12.3 Error messages displayed12
Reception system error code
N25 Memory 
overflowMemory full OFF Memory is full.
• Check that there are no other jobs being 
processed.
• Reduce the number of pages to be sent 
or reduce the scanning resolution to re-
send the fax. Code Type Descrip-
tionRedial ON 
or OFFCorrective Actions
Code Type Descrip-
tionCorrective Actions
N50 SMTP re-
ceptionSMTP re-
ception er-
rorIf SMTP reception does not start 60 minutes later after an 
incoming call...

bizhub C360/C280/C22012-9
12.4 If [Contact your service representative.] is displayed (Service Call)12
12.4 If [Contact your service representative.] is displayed (Service Call)
If there is a problem that cannot be remedied by the customer, [Contact your service representative.] appears 
on the screen. (Service Call screen)
Normally, the phone number and fax number for your service representative appear in the center of the Serv-
ice Call screen.
The following is the procedure for notifying your service...

13Appendix
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bizhub C360/C280/C22013-2
13.1 Product specifications13
13 Appendix
13.1 Product specifications
13.1.1 Scanner functions
13.1.2 Fax function
Item Specifications
Scan speed 70 sheets/minute (for 8-1/2 e 11 (A4))
Scannable range Same as the copier (Max. 11 e 17 (A3))
Functions E-Mail
FTP
PC (SMB)
User Box
WebDAV
Web Service
Scanner resolution 200/300/400/600 dpi
Scannable paper size 11 e 17 w, 8-1/2 e 14 w, 8-1/2 e 11 w/v, 7-1/4 e 10-1/2 w/v, 5-1/2 e 8-1/2 
w/v, 4 e 6 w/v
A3 w to A5 w/v, A6 w, B4 w to B6...

bizhub C360/C280/C22013-3
13.2 Tips13
13.2 Tips
13.2.1 Number of pages saved in memory
This machine contains the 250 GB hard disk in the standard.
In the hard disk, it is possible to store about 10,000 our standard originals in an A4 size sheet with 700 words 
that are saved and received in each mode (Copy, Printer, Scan, User Box and Fax) (with the resolution set to 
[Fine]).
Reference
-Memory overflow may occur when the original document is being read. In this case, Allows you to either 
transmit the...

bizhub C360/C280/C22013-4
13.2 Tips13
3From the list of [Scanners and Cameras], select this machine and then click [Import].
The [New Scan] dialog box appears.
4Load the original on the machine.
5Configure scan settings and then click [Scan].
6In the [Tag these images] list, enter the file name and then click [Import].
The original is scanned and the scanned data is added to the list of images.
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