Konica Minolta bizhub 420 User Manual

Troubleshooting12
bizhub 500/420/360 (Phase 3) 12-3
12 Troubleshooting
12.1 When the Message Malfunction Detected Appears 
(Call Technical Representative)
If a malfunction that cannot be corrected by the user occurred, the message 
Malfunction detected. Please call your Technical Representative. is 
displayed. (Call Technical Representative Screen)
The phone number and fax number for the usual technical representative is 
displayed on the center of the Call Technical Representative Screen.
When the...

12Troubleshooting
12-4 bizhub 500/420/360 (Phase 3)Touch [ ] to display the message shown in the following illustration.
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Troubleshooting12
bizhub 500/420/360 (Phase 3) 12-5To call the technical representative
1Write down the malfunction code (for example, C-0001) in the Call 
Technical Representative Screen.
2Turn off the sub power switch and 
the main power switch.
3Unplug the machine.
4Contact the service representative, and inform them of the malfunction 
code.
!
Detail 
If CS Remote Care is being operated from the service representative, the 
service representative is automatically notified of the malfunction code....

12Troubleshooting
12-6 bizhub 500/420/360 (Phase 3)
12.2 When the Message Misfeed Detected Is Displayed
If a misfeed occurs during copying or printing, the message Misfeed 
detected. is displayed and the location of the misfeed is indicated in the 
screen. (Misfeed Screen)
At this time, copying and printing cannot continue until the misfeed is 
adequately cleared.
If paper misfeeds have occurred at multiple locations, multiple jam numbers 
and arrows appear or flash.
The flashing jam number and arrow...

Troubleshooting12
bizhub 500/420/360 (Phase 3) 12-7
2
Reminder 
Before clearing paper misfeeds, be sure to check pages 1-13 to 1-14 for 
the locations of caution labels.
2
Note 
The illustration above shows all jam numbers and arrows displayed; 
however, normally, all marks will not be displayed.
Error codes may appear in the illustration description area of the JAM 
Location Display Screen. For details, contact your service representative.
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12Troubleshooting
12-8 bizhub 500/420/360 (Phase 3)To clear a paper misfeed
0When removing misfeed paper, be careful that the paper does not tear 
and remain in the machine.
0When the right side door and conveyance cover are opened, it is possible 
to touch the drum. Do not touch or scratch the surface of the drum.
Do not leave opened the conveyance cover for a long time. The drum 
may be damaged by a long period of exposure.
1The illustration screen is displayed.
Touch [Illustration] on the JAM Location...

Troubleshooting12
bizhub 500/420/360 (Phase 3) 12-9
7 CAUTION 
Precaution for electrical shock
High voltage is generated around the drum unit inside the right side door of 
the machine.
%In order to reduce the risk of electric shock, do not touch any part in 
this unit when clearing paper misfeeds.
7 CAUTION 
Precaution for high temperature
The fusing unit inside the right side door of the machine is extremely hot.
%In order to reduce the risk of burns, do not touch any part in this unit 
when clearing...

12Troubleshooting
12-10 bizhub 500/420/360 (Phase 3)
12.3 When the Message ...Not Enough Remaining 
Memory Is Displayed
This machine uses the memory to produce copies.
Since the amount of memory available is limited, the message Scanning 
cannot be continued. Not enough remaining memory. or The job has been 
deleted. Not enough remaining memory. is displayed if the memory 
becomes full while copying.
Continue the operation according to the corresponding instructions.
Memory Becomes Full While Scanning...

Troubleshooting12
bizhub 500/420/360 (Phase 3) 12-11Memory Becomes Full While Queuing a Job
This message is displayed when the memory becomes full and the scanned 
job was deleted while scanning a document for a job to be queued.
Display in Enlarge Display Mode
Check the number of pages counted for the document, and then adjust the 
number of pages in the job to be queued.
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12Troubleshooting
12-12 bizhub 500/420/360 (Phase 3)
12.4 Simple Troubleshooting
SymptomPossible CauseRemedy
Main 
bodyThe machine does not 
start up when the main 
power switch is turned 
on.Is no power supplied 
from the electrical out-
let?After the main power switch and 
sub power switch are turned off, 
correctly insert the power supply 
plug into the electrical outlet.
Has the sub power 
switch been turned on?Turn on the sub power switch.
Correctly insert the 
power supply plug into 
the electrical...