Konica Minolta bizhub 190f User Manual

Maintenance and Troubleshooting16
bizhub 131f/190f 16-13Jammed in feed area
1Open the platen cover. Open the ADF cover and turn the release knob 
to remove the jammed document.
2Close the platen cover and the ADF cover.
2
Note
To prevent document jam, use the document glass for wrinkled or torn 
documents.
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16Maintenance and Troubleshooting
16-14 bizhub 131f/190fJammed in exit area
1Open the platen cover. Gently pull the jammed document. If you cannot 
it, open the ADF cover and turn the release knob to remove the jammed 
document.
2Close the platen cover and the ADF cover.
2
Note
To prevent document jam, use the document glass for wrinkled or torn 
documents.
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Maintenance and Troubleshooting16
bizhub 131f/190f 16-15
16.2.2 Paper jams
If paper jams occur, the following message 
will appear on the LCD.
Follow this procedures to clear the paper jam.
If a paper jam occurs during fax reception, the machine will store the re-
ceived document in the memory and printout them automatically when you 
clear the paper jam.
7CAUTION
%When you open the side cover to remove the paper, DO NOT touch the 
fuser roller. The fuser unit is very hot.
%Do not touch the drum...

16Maintenance and Troubleshooting
16-16 bizhub 131f/190fJammed in feed area
Jammed in fuser area
Jammed in paper exit area
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Maintenance and Troubleshooting16
bizhub 131f/190f 16-17If the jammed paper was fed a little and you cannot seize it easily: 
1Open the paper cassette. After you pull it out completely, lift the front 
part of the cassette slightly up to release the cassette from the ma-
chine.
2Carefully remove the jammed paper.
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16Maintenance and Troubleshooting
16-18 bizhub 131f/190f
3Close the side cover and insert the paper cassette. Lower the rear part 
of the cassette to align the rear edge to the slot of the machine, then 
insert it completely.
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Maintenance and Troubleshooting16
bizhub 131f/190f 16-19Removing jammed paper from the bypass tray
If the paper is not properly fed into the ma-
chine through the bypass tray, the follow-
ing message will be displayed.
1Pull the flapper release lever and pull the paper out of the machine.
2Open the front cover and then close it to clear the message on the LCD.
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16Maintenance and Troubleshooting
16-20 bizhub 131f/190f
16.2.3 LCD error messages
Occasisonally, your machine encounters some trouble transmitting or re-
ceiving documents. When it does, it alerts you with an alarm. You can identify 
the problem with LCD
 messages and printed check messages.
Message on the LCDWhat it means/What to do
All Commands In Use Your machine has all of its 99 possible delayed commands (automatic 
redialing counts as one) stored in memory and cannot accept another. 
Wait until...

Maintenance and Troubleshooting16
bizhub 131f/190f 16-21
Enter No. (0-32)  You tried to enter a call group number greater than 32. Your machine 
can maintain 32 call groups, numbered 1–32 (call group 0 covers all the 
groups). Enter the correct call group identifier number 
Enter Reduce/Enlarge  You tried to copy your document on the paper other than A4, A5 or F4 
size using the bypass tray, or the calculated zoom ratio is out of the ac-
ceptable range (25 – 400 %). Enter the zoom ratio manually although...

16Maintenance and Troubleshooting
16-22 bizhub 131f/190f
No Department Code  You tried to turn on the department code setting but there are no de-
partment codes stored in your machine. Store at least one department 
code. 
– or – 
You entered incorrect department code at fax sending while the depart-
ment feature is on. Enter correct department code. 
No  Document  Stored  You tried to print a document from memory, but your machine had none 
stored. 
No  Drum  The drum cartridge is missing or has not...