Konica Minolta bizhub 190f User Manual

							Maintenance and Troubleshooting16
bizhub 131f/190f 16-13Jammed in feed area
1Open the platen cover. Open the ADF cover and turn the release knob 
to remove the jammed document.
2Close the platen cover and the ADF cover.
2
Note
To prevent document jam, use the document glass for wrinkled or torn 
documents.
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							16Maintenance and Troubleshooting
16-14 bizhub 131f/190fJammed in exit area
1Open the platen cover. Gently pull the jammed document. If you cannot 
it, open the ADF cover and turn the release knob to remove the jammed 
document.
2Close the platen cover and the ADF cover.
2
Note
To prevent document jam, use the document glass for wrinkled or torn 
documents.
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							Maintenance and Troubleshooting16
bizhub 131f/190f 16-15
16.2.2 Paper jams
If paper jams occur, the following message 
will appear on the LCD.
Follow this procedures to clear the paper jam.
If a paper jam occurs during fax reception, the machine will store the re-
ceived document in the memory and printout them automatically when you 
clear the paper jam.
7CAUTION
%When you open the side cover to remove the paper, DO NOT touch the 
fuser roller. The fuser unit is very hot.
%Do not touch the drum cartridge surface. Scratches or smudges will re-
sult in poor print quality.
Removing jammed paper
1Pull the release lever to open the side cover.
If the optional second cassette is attached, also open the 2nd side cov-
er.
2Carefully remove the jammed paper in the direction shown.
2
Note
Avoid getting unfixed toner on your hands and clothes when removing 
jammed paper.
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							16Maintenance and Troubleshooting
16-16 bizhub 131f/190fJammed in feed area
Jammed in fuser area
Jammed in paper exit area
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							Maintenance and Troubleshooting16
bizhub 131f/190f 16-17If the jammed paper was fed a little and you cannot seize it easily: 
1Open the paper cassette. After you pull it out completely, lift the front 
part of the cassette slightly up to release the cassette from the ma-
chine.
2Carefully remove the jammed paper.
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							16Maintenance and Troubleshooting
16-18 bizhub 131f/190f
3Close the side cover and insert the paper cassette. Lower the rear part 
of the cassette to align the rear edge to the slot of the machine, then 
insert it completely.
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							Maintenance and Troubleshooting16
bizhub 131f/190f 16-19Removing jammed paper from the bypass tray
If the paper is not properly fed into the ma-
chine through the bypass tray, the follow-
ing message will be displayed.
1Pull the flapper release lever and pull the paper out of the machine.
2Open the front cover and then close it to clear the message on the LCD.
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							16Maintenance and Troubleshooting
16-20 bizhub 131f/190f
16.2.3 LCD error messages
Occasisonally, your machine encounters some trouble transmitting or re-
ceiving documents. When it does, it alerts you with an alarm. You can identify 
the problem with LCD
 messages and printed check messages.
Message on the LCDWhat it means/What to do
All Commands In Use Your machine has all of its 99 possible delayed commands (automatic 
redialing counts as one) stored in memory and cannot accept another. 
Wait until your machine has completed one of the delayed commands 
or delete an existing command (see Reviewing or cancelling com-
mands on page 9-12).
Already Stored You tried to enter the same fax (or phone) number which is already en-
tered in your machine. Enter a different fax (or phone) number.
Box In Use You tried to erase an F-code box which contains at least one docu-
ment. Erase the document(s), then try again.
Call For Service The scanner lamp is dim or inoperable. Make repeated copies to help 
evaporate any internal moisture. If that doesn’t resolve the problem, 
contact your local technical representative.
Change  to  Fax  Mode You tried to store the document for polling (or for F-code Box) when the 
machine is in the Copy mode. You can store the fax document only 
when the machine is in the Fax mode.
Check Memory Tx You tried to turn the Fax&Copy feature on, but the memory transmis-
sion setting is off. To use the Fax&Copy feature, the memory transmis-
sion setting must be set to on. Set the Memory Tx to on (see “User 
settings [CD]” on page 14-3), then try again.
Check Paper Size 
Open&CloseFront-
CoverThe difference paper which is not same size you told your machine is 
loaded. Set correct sized paper or change the paper size setting (see 
page 4-17). Open and close the front cover to reset the printer. 
Close XXX Cover The cover indicated on the LCD is open or has not been closed secure-
ly. Close it properly.
Close XXX Cassette The paper cassette indicated on the LCD is open or has not been 
closed securely. Close it properly.
Communication Error A communication error disrupted the reception or transmission. If you 
were transmitting, press [STOP] to clear the error message and then re-
try the transmission. If you were receiving a fax, try to contact the other 
person and have him/her re-try the transmission. (The problem may be 
entirely with his/her machine, phone line, etc.)
Copy  Off The copy protection feature is on. Turn off the copy protection (see “Se-
curity features [CD]” on page 13-3).
Department Code Full You tried to enter department code more than 100. Your machine can 
store up to 100 department codes.
Document  Full You tried to enter a document into an F-code box, but the machine has 
reached its capacity (30 documents). Delete a needless document 
stored in the F-code boxes or use another F-code box.
Document Jam 
ContStor Enter/CanclA document jams while you are using the ADF. See page 16-10 for 
clearing the document jam.
Document Stored You tried to erase a batch box which contains at least one document. 
To erase a batch box, erase all the documents stored in the box.
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							Maintenance and Troubleshooting16
bizhub 131f/190f 16-21
Enter No. (0-32)  You tried to enter a call group number greater than 32. Your machine 
can maintain 32 call groups, numbered 1–32 (call group 0 covers all the 
groups). Enter the correct call group identifier number 
Enter Reduce/Enlarge  You tried to copy your document on the paper other than A4, A5 or F4 
size using the bypass tray, or the calculated zoom ratio is out of the ac-
ceptable range (25 – 400 %). Enter the zoom ratio manually although a 
part of the image might be lacked, or change the paper for copying. 
Enter  Scan  Size  When you using the document glass, you must manually enter the scan 
size of your document. Press [DOCUMENT SIZE] to choose the size. 
Enter  Name You entered a blank on the user name entry mode. Enter the user name.
Feeder  In  Use  The command you are trying to enter requires the use of the ADF, which 
is already in 
use. Wait for the machine to stop using the ADF, then try again. 
Hang Up Phone  The external telephone is not sitting completely on its cradle. 
In Relay Box or In Se-
cure Box You tried to store a document into the F-code box which is set to be a 
relay box or security box. Select the F-code box which is set to be a 
bulletin box. 
Invalid I.D. Code  The F-code box I.D. code you entered is not valid. Try re-entering your 
F-code box I.D. code. 
Invalid Number  You pressed a key which has no function during the current operation. 
Invalid Passcode  The protection passcode (see “Security features [CD]” on page 13-3) 
you entered is not valid. Repeat the operation, entering the correct pro-
tection passcode. 
Invalid  Password The password you entered is not valid. (See “Security features [CD]” on 
page 13-3.) Enter the correct password.
Line Busy  You tried to erase a document which someone is polling from your ma-
chine. Wait for the fax to complete the polling operation. 
Macro In Use  You tried to change the function for a Soft key, but that Soft key has 
been programmed in a Macro key. You cannot change the Soft key 
function until erase the Macro key that contains the Soft key you want 
to change. Erase the Macro, then try again. 
Memory Overf low 
Start or Cancel You tried to enter more pages into memory than your machine could 
store. Press [START] to tell your machine to keep as many pages in 
memory as possible, or press [CANCEL] to delete from memory all pag-
es stored during this operation (but not previous operations). 
Memory Overf low 
Press Stop In PC printing, the machine received data more than it can f it in mem-
ory. Press [STOP] to cancel the printing job. Either delete unnecessary 
documents, retry after more memory becomes available, or split the 
printing into more than one operation. 
Mirror Carriage Error  The mirror carriage of your machine has become inoperable. Contact 
your local technical representative. 
Mirror Locked  The transport mode is not turned off. Turn off the transport mode (see 
page 3-15). 
No Command Stored  You pressed [JOB CONFIRM./FAX CANCEL] to review upcoming com-
mands, but your machine had no stored. 
– or – 
You pressed a macro key which is not programmed any command. 
Message on the LCDWhat it means/What to do
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							16Maintenance and Troubleshooting
16-22 bizhub 131f/190f
No Department Code  You tried to turn on the department code setting but there are no de-
partment codes stored in your machine. Store at least one department 
code. 
– or – 
You entered incorrect department code at fax sending while the depart-
ment feature is on. Enter correct department code. 
No  Document  Stored  You tried to print a document from memory, but your machine had none 
stored. 
No  Drum  The drum cartridge is missing or has not been properly installed in your 
machine. Please properly install the drum cartridge. 
No  Number  Stored  You selected an autodialer, batch box or F-code box number for which 
there is no fax (or phone) number programmed. Either choose another 
number or dial a phone number directly from the numeric keys. 
No  Passcode  You tried to program a security feature (see “Security features [CD]” on 
page 13-3), but there are no protection passcode stored in your ma-
chine. Store a protection passcode (see “Security features [CD]” on 
page 13-3). 
No PIN Number  You selected Mode1 in the PIN mask feature and tried to call an au-
todialer number in which no PIN has been entered, or to call using nu-
meric keys without PIN. Enter a PIN. 
No Report  You requested an activity journal or transmit conf rmation report, but 
your machine has no record of any fax jobs having occurred. 
No  Toner  Cartridge  The toner cartridge is missing or has not been properly installed in your 
machine. Please properly install the toner cartridge. 
No  User  Data You tried to proceed with the operation for program No. 384 Activating 
the user authentication, 385 Resetting the user counter, or 5125 
Printing a user authentication list without any user registration. Reg-
ister users’ information first. (See “Security features [CD]” on 
page 13-3.)
Not Allowed in Macro  During macro registration, you pressed the key which cannot be regis-
tered in Macro. 
Open Front Cover
Follow Instruction AThe charge wire of drum cartridge is dirty. Clean the charge wire. (See 
page 16-5) Your machine can print about 100 sheets after this message 
appears, but afterwards the machine displays Printer Not Usable and 
cannot print any page until the charge wire is cleaned.
Open 1st Side Cover 
Please Remove Paper The paper jammed in your machine. Open the side cover and remove 
the jammed paper gently and carefully. (See page 16-15) 
Open&Close Scan-
Cover Reset Docu-
ment Either your document was not inserted correctly, or the fax to which you 
are sending can not handle the document’s page length. Reset the 
page and try again. 
Paper Mismatch Set 
XXX paper Press Stop In PC printing, the size of paper in the paper cassette is not match up 
the paper size you specified by printer driver. Press [STOP] to cancel a 
print job. Then set the correct size of paper and try printing again. 
Paper Mismatch 
Roteta the paper 
Press Stop In PC printing, the direction of the A5-sized paper on the bypass tray is 
wrong. A5 is not available for PC printing. Set the A5 on the bypass tray. 
Please Call Service 
XXX The printer unit of your machine has become inoperable. Contact your 
local technical representative. 
Message on the LCDWhat it means/What to do
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