Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/00Index-26Play Voice Answers for Confirmation, 5-41
printing data from, 7-96
providing confirmation numbers, 7-94
Question Recorded, 5-42
Replay Digit Answers for Verification, 5-41
Replay Voice Answers for Verification, 5-41
selecting file formats, 7-94
setting up, 5-36
setting up for data entry, 7-92
specifying an exit digit, 7-93
specifying data file name, 7-94
specifying horizontal file formats, 7-95
specifying vertical file formats, 7-94
Trigger Notification,...

INSTALLATION AND MAINTENANCE MANUAL 4/00Index-27unified messaging client PC, 22-16
reserved boxes
understanding, 5-4
resetting
a mailbox in Line Status screens, 7-44
a mailbox in the Voice Mail Viewer application, 7-
47
call counts in Line Status screens, 7-43
call counts in the Voice Mail Viewer application,
7-47
guest mailboxes, 8-3
resetting a mailbox, 5-36
Resolution area
Fax Setup screen, 24-8
Response Time
configuration file options, 12-35
Restart Timer Each Time Mailbox is Opened
Auto Allocation...

INSTALLATION AND MAINTENANCE MANUAL 4/00Index-28—S—
Same Call Fax OK
configuration file options, 12-35
Same Call Retrieval
FaxMail module, 25-4
Sampling Rate
configuration file options, 12-36
Satisfaxion fax boards
configuring, 23-5
installing, 23-4
Satisfaxion software
installing, 23-5
Save As New
options between messages, 6-8
Save Trace
configuration file options, 12-36
saved messages
listening to, 6-7
saving
calling party’s number, 7-70
Say Box Number Before Transferring
Directory Box, 5-62
Say...

INSTALLATION AND MAINTENANCE MANUAL 4/00Index-29understanding, 1-7
setting up
ACD groups, 7-19
call queuing, 7-39
call recording, 7-104
companion listing boxes for automatic allocation
mailboxes, 27-18
custom prompts for IVR, 26-10
data entry Question Boxes, 7-92
database lookups, 7-83
Dial-by-Name directory, 7-80
digit translation file, 7-67
digital pagers, 7-27
Fax Box, 24-1
fax broadcasting, 24-16
fax distribution restrictions, 24-10
Gateway Box, 27-4
IVR application, 26-11
IVR Box, 26-1
Listing Box,...

INSTALLATION AND MAINTENANCE MANUAL 4/00Index-30calling party’s number, 7-70
subscribe
completing the Subscriber Mailbox Information
worksheet, 2-19
subscriber
completing the Subscriber Schedule worksheet, 2-
22
supervisor
adding a mailbox, 7-58
control of Day and Night service, 7-37
deleting a mailbox, 7-58
modifying a mailbox, 7-58
performing mailbox administration, 7-57
performing port administration, 7-62
performing Question Box administration, 7-60
performing Routing Box administration, 7-59...

INSTALLATION AND MAINTENANCE MANUAL 4/00Index-31Answering Machine area, 28-7
Answering Machine Greeting Recorded?, 28-7
Assume No Answer After X Rings, 28-6
Box Name, 28-3
Box Number, 28-3
Call on (Day), 28-4
Completed, 28-3
Default Path, 28-4
Directory Containing Telemarketing Files, 28-4
End Date, 28-3
Exclude, 28-5
If Called Number Does Not Answer, Try Again
After X Minutes, 28-6
If Called Number is Busy, Try Again After X
Minutes, 28-6
Job Complete, 28-3
Make Calls on area, 28-4
Max Digits, 28-5...

INSTALLATION AND MAINTENANCE MANUAL 4/00Index-32setting up digit translation file, 7-67
using TRANS.TXT and reason codes to play
specific greetings, 7-76
using translation file, 17-4
Transfer Bypass Digit Arrives area
PBX Information screen, 4-26
transfer bypass feature
automatic transfer bypass, 7-13
choosing transfer bypass digit, 7-14
manual transfer bypass, 7-12
using, 7-12
Transfer if Answered within X Rings
ACD Box, 5-68
Transfer Ring
configuration file options, 12-40
Transfer Schedule
Mailbox...

INSTALLATION AND MAINTENANCE MANUAL 4/00Index-33Unitized
configuration file options, 12-40
Unlabeled Box field
ACD Box, 5-69, 5-70
Directory Box, 5-61
Fax Box, 24-4
Gateway Box screen, 27-8
IVR Box screen, 26-5
Mailbox screen, 5-27
Question Box, 5-42
Routing Box, 5-50
Unlabeled List of Members area
Group Box, 5-57
Unlabeled Members fields
Mailbox screen, 5-33
unsuccessful call attempts
troubleshooting, 7-18
upgrading
DOS-based VP Systems to latest available
software, 2-14
NT-based VP Systems to latest...

INSTALLATION AND MAINTENANCE MANUAL 4/00Index-34VCM Line Group
configuration file options, 12-41
VCMName
configuration file options, 12-42
versions
displaying in Line Status screens, 7-44
vertical file format
selecting for a Question Box, 7-94
viewing
available displays in Line Status screens, 7-45
box setup, 5-2
Class of Service report, 7-52
Default Password report, 7-55
Hourly Statistics report, 7-53
line activity in the Voice Mail Viewer application,
7-46
Login Failure report, 7-55
Mailbox Delivery...

INSTALLATION AND MAINTENANCE MANUAL 4/00Index-35Transfer Type, 5-13, 7-6
Wait for Dial Tone When Making a Call
PBX Information screen, 4-24
Wait for Ring
Transfer Type, 5-13, 7-5
using TRANS.TXT and reason codes to play
specific greetings, 7-76
Wait X Seconds for a Digit
Routing Box, 5-49
Wake-up Call
administrating, 8-2
loggig schedules, 8-3
logging calls, 8-3
making, 8-2
using for hotel integration, 8-1
Wakeup Rings
configuration file options, 12-42
Wake-Up Time
Mailbox screen, 5-33
When Answer is...