Keurig 20 550 User Guide

							GUIDE | GUIDE | GUÍA  
						

							2 3 
When using electrical appliances, 
basic safety precautions should be 
followed, including the following:
 1. Read all instructions before using.
 2. Do not touch hot surfaces. Use 
handles and knobs when available.
 3. This appliance must be properly 
installed and located in 
accordance with these instructions 
before it is used.
 4. The use of accessory attachments 
not recommended by the 
appliance manufacturer may result 
in fire, electrical shock or injury   
to persons.
  5. Do not place on or near a hot   
gas or electric burner, or in a 
heated oven.
  6. Do not use outdoors.
  7.  To protect against fire, electric 
shock and injury do not immerse 
cords, plugs or the appliance in 
water or any other liquid.
 8. Do not fill the Water Reservoir 
above the MAX FILL line.
 9.  Use only water in this appliance!  
Do not put any other liquids or 
foods in the Water Reservoir 
except as instructed in the 
cleaning instructions in this guide.
 10.  Turn off and unplug the brewer 
before cleaning or maintenance. 
Allow to cool before putting on 
or taking off parts and before 
cleaning the appliance.
 11. For best operation, plug the 
appliance into its own electrical 
outlet on a dedicated circuit 
to prevent flickering of lights, 
blowing of fuses or tripping a 
circuit breaker.
 12. Do not operate any appliance 
with a damaged Power Cord 
or plug or after the appliance 
malfunctions or is damaged 
in any manner. Contact Keurig 
Customer Service to report any 
malfunction of or damage to   
the brewer.
 13. Do not let the Power Cord hang 
over the edge of the table or 
counter, or touch hot surfaces.
 14. To disconnect, press the Power 
Button on the brewer to “OFF” 
status and then remove the plug 
from the wall outlet.
  15. Close supervision is necessary 
when any appliance is used by or 
near children.
 16. Do not lift the brewer Handle 
while brewing is in progress.
  1 7.  Always keep the Flip-Top 
Reservoir Lid on the Water 
Reservoir unless you are   
refilling it.
  18. This appliance is equipped with a 
Power Cord having a grounding 
wire with a grounding plug.   
The appliance must be grounded 
using a 3-hole properly grounded 
outlet. In the event of an electrical 
short circuit, grounding reduces 
the risk of electrical shock.
  19.  If the outlet is a standard 2-prong 
wall outlet, it is your personal 
responsibility and obligation to 
have it replaced with a properly 
grounded 3-prong wall outlet.
  20.  Do not, under any circumstances, 
cut or remove the third (ground) 
prong from the Power Cord or 
use an adapter.
 21. Consult a qualified electrician if 
the grounding instructions are not 
completely understood, or   
if doubt exists as to whether the 
appliance is properly grounded.
 22. Do not use the appliance for 
other than its intended use.
  23. Remove the shipping disk   
before brewing.
IMPORTANT SAFEGUARDS 
WARNING TO USERS   
AND PARENTS:
 
1.  DO NOT  permit children to use 
the brewer unless there is adult 
supervision. Brewer dispenses 
very hot water.  
2.  SPECIAL NOTICE FOR 
HOT COCOA/OTHER USERS: 
IMMEDIATELY AFTER USING A 
HOT COCOA/OTHER PACK, RUN 
A HOT WATER BREW CYCLE  
without a pack to avoid the 
possibility of clogging the exit 
needle.  DO NOT  assume the next 
user will do this.
SAVE THESE 
INSTRUCTIONS.
WARNING
!
RISK OF FIRE OR  
ELECTRIC SHOCK  
DO NOT OPEN
WARNING: TO REDUCE THE RISK OF  FIRE OR ELECTRIC SHOCK, DO NOT 
REMOVE THE BOTTOM COVER. NO USER 
SERVICEABLE PARTS ARE INSIDE. REPAIR  SHOULD BE DONE BY AUTHORIZED  SERVICE PERSONNEL ONLY. 
						

							4 5 
CAUTION: There are three sharp 
needles that puncture packs, two 
above the Pack Holder and the  
other in the bottom of the Pack 
Holder. To avoid risk of injury, do   
not put your fingers in the Pack 
Holder Assembly.
CAUTION: There is extremely hot 
water in the Pack Holder during the 
brew process. To avoid risk of injury, 
do not lift the Handle or open the 
Pack Holder Assembly during the 
brewing process.
CAUTION: Do not fill above the 
MAX FILL line. If you fill the Water 
Reservoir above this point, you may 
occasionally get a larger brew than 
you selected for your first brew of 
the day. If you prefer to have your 
Water Reservoir filled to the top, we 
recommend you use a large mug for 
your first brew of the day to avoid 
any risk of overflow.
CAUTION: Please always keep the  
brewer in its upright position to 
avoid potential injury and/or damage 
to your brewer.
CAUTION: Very hot liquid. Adult 
supervision required.
SHORT CORD INSTRUCTIONS:   
A short power supply cord is 
provided to reduce the risk of 
becoming entangled in or   
tripping over a longer cord.   Longer detachable power-supply 
cords or extension cords are available 
and may be used if care is exercised 
in their use. If an extension cord is 
used, (1) the marked electrical rating 
of the cord set or extension cord 
should be at least as great as the 
electrical rating of the appliance; 
(2) the cord should be arranged 
so that it will not drape over the 
countertop or tabletop where it 
 
can be pulled on by children or 
tripped over unintentionally; and   
(3) the extension cord must include   
a 3-prong grounding plug.
Your Keurig
® 2.0 brewer will not 
work with packs that do not have   
the Keurig
® logo on them.
Keurig
® 2.0 brewers are not  
compatible with the My K-Cup® 
reusable filter accessory.
THIS PRODUCT IS FOR HOUSEHOLD 
USE ONLY.
WARNING   
THIS PRODUCT CONTAINS 
CHEMICALS, INCLUDING LEAD, 
WHICH IS KNOWN TO THE STATE  OF CALIFORNIA TO CAUSE 
CANCER, BIRTH DEFECTS OR 
OTHER REPRODUCTIVE HARM.
TABLE OF CONTENTS
KEURIG® 2.0 BREWING SYSTEM | K2.0-500 SERIES BREWER
Features 6
Touchscreen Controls  7
SECTION 1
Set-Up & Cleansing Brew 8
Brew Your First K-Cup
® Pack 10
Brew Your First K-CarafeTM Pack  11
Set Carafe Auto Brew Mode  12
SECTION 2
Stopping the Brew Process 14
Adding Water  14
Dispensing Hot Water into a Mug  15
Adding a Favorite  16
Editing a Favorite  17
Using a Favorite  17
Settings Menu  18
Caring For Your Brewer  23
Maintenance Alerts  28
Recycling K-Carafe
TM Packs  31
SECTION 3
Troubleshooting  32
SECTION 4
Warranty 34 
						

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K
L
M
NF
G D
E C B A
I
J H
K-CUP® PACKS FUTURE KEURIG® BRAND PACKS
KEURIG BREW
® SETTING
SELECTION SCREEN
K-CARAFE
TM PACKS
23456READY
STEP 1
FROTH
STEP 2FROTH
Lift to Begin
1 2 :
00
KEURIG
BREW
AUTO BREW
PRESS TO SET
READY
STRONGHOT
COCOA
OTHER
A C
C
D
D
E
B B
A
A
C
D B
FEATURES TOUCHSCREEN CONTROLS
K2.0-500 SERIES BREWER 
 A. 
Flip-Top Reservoir Lid
 B.  Water Reservoir
 C.  Top Housing
 D.  Touchscreen/Power Button
 E.  Brew Button   F.
 Handle 
 G.  Brew Head
 H.  Power Cord
 I.  Drip Tray Plate
 J.  Drip Tray  
K.  Pack Holder
  L. Housing 
(K and L are the 
Pack Holder Assembly)
  M. Base
 N. KeurigTM Carafe
BREW SETTINGS (OUTLINE INDICATES DEFAULT SIZE)
 A.  KEURIG BREW® 
Setting 1 
 B.  AUTO BREW  
(only available for   
K-CarafeTM packs) C.  Brew Size
 D.  Power Button
 E.  Favorites Button
 A. STRONG
 
 (only available for coffee) B.  HOT COCOA/OTHER  (for select non-coffee 
beverages)
 C.  Brew Size
  D.  Power Button
HOME SCREEN
 A. Clock
 B.  Settings Button
 C.  Hot Water Button
 D.  Power Button
SCREEN FOR 
K-CUP® PAC K S SCREEN FOR 
K-CARAFETM PAC K S
scroll
Select the KEURIG BREW® 
Setting that matches the 
number on the pack lid.
  
						

							89
SET-UP & CLEANSING BREWSECTION 1
SET-UP
1. Place the brewer on a counter and plug 
into a grounded outlet. CLEANSING BREW
1. 
To begin a cleansing brew, place a   
12 ounce mug on the Drip Tray.
3.  Rinse the Water Reservoir, fill with 
bottled or filtered water, and return it   
to the brewer. 3. 
Hold down the Brew Button until   
6 ounces of hot water has been 
dispensed. The brewer will 
automatically stop dispensing after   
6 ounces.
2. 
Lift the Handle, remove and discard the 
shipping disk. 2. 
Lift and lower the Handle. Do not place 
a Keurig
® brand pack in the Pack Holder.
4.  Press the Power Button and wait   
for preheating to complete, about   
three minutes. 4. 
You are now ready to use your brewer!  
						

							READY
STRONGHOT
COCOA
OTHER
READY
STRONGHOT
COCOA
OTHER
AUTO BREW
PRESS TO SET
KEURIG
BREW
10 11
SECTION 1BREW YOUR FIRST K-CUP® PAC KBREW YOUR FIRST K-CARAFETM PAC K
1. 
Place a mug on the Drip Tray.   
Select a K-Cup® pack, place firmly in   
the Pack Holder.
NOTE: Do not remove the foil lid or puncture the K-Cup® pack.
1.  Make sure the KeurigTM Carafe is empty. 
Remove the Drip Tray and insert the 
Keurig
TM Carafe securely in its place.  NOTE: Do not remove the foil lid or puncture the  
K-CarafeTM pack.
NOTE: Refer to page 27 for KeurigTM Carafe operation.
3.  Select a Brew Size. Select STRONG if 
desired. (STRONG setting is for coffee.) 3. 
Select a Brew Size.NOTE: Make sure the number on the Touchscreen matches 
the number of the K-CarafeTM pack you’re brewing in the  
Pack Holder.
Press HOT COCOA/OTHER for select 
non-coffee beverages. 
NOTE: Make sure to check instructions on portion pack 
packaging.
2.  Lower the Handle.CAUTION: There are sharp needles that puncture the K-Cup® 
pack above and below the Pack Holder. To avoid injury, do not 
put your fingers in the Pack Holder.
NOTE: Your Keurig
® 2.0 brewer will not work with packs that 
do not have a Keurig® logo on them.
2.  Select a K-CarafeTM pack, place firmly in 
the Pack Holder and lower the Handle. 
CAUTION: There are sharp needles that puncture the 
K-CarafeTM pack above and below the Pack Holder.  
To avoid injury, do not put your fingers in the Pack Holder.
NOTE: Your Keurig
® 2.0 brewer will not work with packs that 
do not have a Keurig® logo on them.
4.  Press the Brew Button and enjoy your 
first cup!
CAUTION: There is extremely hot water in the K-Cup® pack 
during the brew process. To avoid injury, do not lift the Handle 
during the brew process.
4.  Press the Brew Button and enjoy your 
first carafe of coffee!
CAUTION: There is extremely hot water in the K-CarafeTM pack 
during the brew process. To avoid injury, do not lift the Handle 
during the brew process.  
						

							AUTO BREW
PRESS TO SET
KEURIG
BREW
AUTO BREW CARAFE AT:
CANCEL
6 :
00CARAFE SET TO
AUTO BREW AT:6 :
0 0
TOUCH HERE TO EDIT
DO NOT DISTURB!
CARAFE SET TO
AUTO BREW AT:6 :
0 0
TOUCH HERE TO EDIT
DO NOT DISTURB!
AUTO BREW CARAFE SIZE:
SET
CARAFE SET TO
AUTO BREW AT:6 :
0 0
TOUCH HERE TO EDIT
DO NOT DISTURB!
12 13
SET CARAFE AUTO BREW MODESECTION 1
1. Make sure the KeurigTM Carafe is empty. 
Remove the Drip Tray and insert the 
Keurig
TM Carafe securely in its place.
4. Select the time you want to begin 
brewing, then press the right arrow.
3. 
Select AUTO BREW PRESS TO SET. 2. 
Select a K-Carafe
TM pack, place firmly in 
the Pack Holder and lower the Handle. 
NOTE: Ensure the current time is accurate. Refer to page 19   
to adjust.
5.  Select a Brew Size, then press SET.
7.  To edit any options, select TOUCH 
HERE TO EDIT. 6. 
The Touchscreen will indicate   
DO NOT DISTURB!
8.  To put the brewer in sleep mode, 
quickly press and release the Power 
Button.
 Removing the KeurigTM Carafe 
or lifting the Handle will cancel the 
CARAFE AUTO BREW MODE.  
						

							More Water Please.
CONTINUE
Brewing...Brewing...
Enjoy!
Lift to Begin
12 :
00
CANCEL
Want Hot Water?  Lift Handle.
  Remove Pack.
  Lower Handle.
14 15
STOPPING THE BREW PROCESS
ADDING WATER DISPENSING HOT WATER INTO A MUGSECTION 2
FOR K-CUP® PACKS AND K-CARAFETM PACKS (KEURIG BREW® SETTING 1)
To stop the brewing process, press and hold the Power Button for one second or   
slowly lift the Handle. Remove and dispose of any used pack. Brewing a used pack is   
not recommended.
Your Keurig
® 2.0 brewer will indicate when the water level in the Water Reservoir is low 
and you will not be able to brew. The brewer will only indicate “More Water Please.” if 
there is not enough to complete your brew. 
For example: A Keurig
TM Carafe will require more water than a 10 ounce mug. 1. 
Press the Hot Water Button. 2. Follow the Touchscreen instructions.
3.  Press and hold the Brew Button to 
dispense up to 6 ounces of hot water. 
The brewer will stop dispensing after   
6 ounces. 4. 
When the brew process is complete,   
the Touchscreen will indicate Enjoy!  
						

							AUTO BREW
PRESS TO SET
KEURIG
BREW
FAVORITES
A
EDIT
FAVORITES
A
EDIT
FAVORITES
A B
AUTO BREW
PRESS TO SET
KEURIG
BREW
CONFIRM
FAVORITES
ADD FAVORITE
YES
NO
FAVORITES
A B
EDITAUTO BREW
PRESS TO SET
KEURIG
BREW
16 17
ADDING A FAVORITE
USING A FAVORITE
EDITING A FAVORITESECTION 2
1. 
Press the Favorites Button and 
select EDIT. 2. 
Select the FAVORITES icon that you 
wish to change. Edit the settings and 
press CONFIRM. Your settings are   
now changed.
1. 
To set, first match the KEURIG 
BREW® Setting to the number on the 
pack you inserted. Then select your 
favorite options for size and strength 
(not available for all KEURIG BREW
® 
Settings). Do not press the Brew Button, 
press the Favorites Button.
The Favorites Button is like a little 
 
shortcut to perfection. Just save the 
settings you use most often and make 
each day that much easier. You can save 
your preferred settings for K-CarafeTM 
packs and future Keurig® brand 
innovations (except K-Cup® packs). 
2.  Choose one of the three FAVORITES 
icons to save your favorite. 3. 
Press a FAVORITES icon and the 
Touchscreen will indicate the settings 
for this favorite. 1. 
Place a mug on the Drip Tray. Place a 
Keurig
® brand pack in the Pack Holder 
and lower the Handle.
NOTE: Favorites is only available for KEURIG BREW®  
Settings 1 through 6. 
NOTE: If using KEURIG BREW
® Setting 1, insert the empty 
KeurigTM Carafe.
2.  Press the Favorites Button and choose 
the FAVORITES icon you would like   
to brew.
Press the Brew Button.
NOTE: Make sure the selected favorite matches KEURIG  
BREW® Settings 1 through 6 for the pack you’re brewing in 
the Pack Holder.
Press YES to confirm.  
						

							18 
Lift to Begin
12 :
00
GRASS GREEN
CONFIRM SELECTION
SAVE1 OF 4
WALLPAPER
SETTINGSLANGUAGE
CLOCK
AUTO ON/OFF
1 OF 3
SETTINGSLANGUAGE CLOCK
AUTO ON/OFF
1 OF 3
TIME
1 1 :
3 2
SAVE
12  HR 24  HR
DIGITAL ANALOG
12 :
00
S AVE
DISPLAY
SETTINGSLANGUAGE
CLOCK
AUTO ON/OFF
1 OF 3
SAVE
LANGUAGE
ENGLISH SPANISH FRENCH
CLOCKTIME
DISPLAY
WALLPAPER
19
SET CLOCK
The CLOCK menu gives you the following 
three settings.
Use the back button to return to the 
SETTINGS menu.
ACCESS SETTINGS
Explore everything your Keurig
® 2.0 
brewer has to offer by accessing the 
SETTINGS menu. From the home   
screen, select the Settings Button.
Use the arrows to scroll through the   
menu. To exit, press the back button.
CHOOSE LANGUAGE
Press English, Spanish or French to select 
the LANGUAGE.
Press SAVE to confirm or use the back 
button to return to the SETTINGS menu. Time: Set the current time using the 
arrows, then choose AM or PM. 
Press SAVE to confirm or use the back 
button to return to the SETTINGS menu.
Display: Choose DIGITAL or ANALOG 
DISPLAY. For DIGITAL DISPLAY only, 
 
use the toggle to select 12 HR or   
24 HR (military).
Press SAVE to confirm or use the back 
button to return to the SETTINGS menu.
Wallpaper: You can customize your 
Touchscreen color. Simply press a color 
window to select a WALLPAPER for the   
home screen.
Press SAVE to CONFIRM SELECTION 
or use the back button to return to the 
WALLPAPER menu.
SETTINGS MENUSECTION 2
back button
back button back button