HP Proliant Dl585 Generation 5 User Guide
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Page 71
Troubleshooting 71 Item Refer to Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 6 Server maintenance and service gu ide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) 7 • Server maintenance and serv ice guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) • Hardware problems in the HP ProLiant Servers Troubleshooting Guide...
Page 72
Troubleshooting 72 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED (Systems Insight Disp lay LEDs on page 16) is off or amber.
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Troubleshooting 73 • The external health LED (Systems Insight Di splay LEDs on page 16) is red or amber. • The internal health LED (Systems Insight Di splay LEDs on page 16) is red or amber. NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Power on circuit problem • Improperly seated component or interlock prob...
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Troubleshooting 74
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Troubleshooting 75 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the sy stem attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Item Refer to 1 POST error messages and beep codes (on page 80) 2 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the...
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Troubleshooting 76 Item Refer to OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system
Page 77
Troubleshooting 77 • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 POST problems flowchart (on page 75) 3 • Hard drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller...
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Troubleshooting 78 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 60) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber
Page 79
Troubleshooting 79 NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported comp onent installed • Redundancy failure • System overtemperature condition Item Refer to 1 Management agents (on page 60) or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 2 •...
Page 80
Troubleshooting 80 POST error messages and beep codes For a complete listing of error messages, refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWA YS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.