HP Proliant Dl585 Generation 5 User Guide

 
Software and configuration utilities  61 
4.
 
Select the ROM version. 
5. Press the  Enter key. 
6. Press the  Esc key to exit the current menu or press the  F10 key to exit RBSU. The server restarts 
automatically. 
 
ROMPaq utility 
The ROMPaq utility enables you to upgrade the system  firmware (BIOS). To upgrade the firmware, insert 
a ROMPaq diskette into the diskette drive or ROMPaq  USB Key into an available USB port and boot the 
system. Online versions of the ROMPaq utility are  also...

 
Software and configuration utilities  62 
Diagnostic tools 
HP Insight Diagnostics 
HP Insight Diagnostics is a proactive server manage ment tool, available in both offline and online 
versions, that provides diagnostics  and troubleshooting capabilities to a ssist IT administrators who verify 
server installations, troubleshoot pr oblems, and perform repair validation. 
HP Insight Diagnostics Offline Edition performs vari ous in-depth system and component testing while the 
OS is not running. To run...

 
Software and configuration utilities  63 
Remote support and analysis tools 
HP Insight Remote Support software 
HP Insight Remote Support software  delivers secure remote support for your HP Servers and Storage, 24 X 
7, so you can spend less time solv ing problems and more time focused on your business. You can have 
your systems remotely monitored for hardware failure  using secure technology that has been proven at 
thousands of companies around the  world. In many cases, you can avoid problems...

 
Software and configuration utilities  64 
  IMPORTANT:
  Always perform a backup before inst alling or updating device drivers. 
  
 
ProLiant Support Packs 
PSPs represent operating system-specific bundles of Pr oLiant optimized drivers, utilities, and management 
agents. Refer to the PSP website 
(http://h18000.www1.hp.com/products/ servers/management/psp.html). 
 
Operating system version support 
Refer to the operating system support matrix (http://www.hp.com/go/supportos).  
Change control and...

 
Troubleshooting 65 
Troubleshooting 
Troubleshooting resources 
The  HP ProLiant Servers Troubleshooting Guide  provides procedures for resolving common problems and 
comprehensive courses of action for fault isolation an d identification, error message interpretation, issue 
resolution, and software maintenance  on ProLiant servers and server blades. This guide includes problem-
specific flowcharts to help you na vigate complex troubleshooting processes. To view the guide, select a 
language: 
•...

 
Troubleshooting 66 
Symbols on equipment 
The following symbols may be placed on equipment to  indicate the presence of potentially hazardous 
conditions. 
  
   This symbol indicates the presence of haza
rdous energy circuits or electric shock 
hazards. Refer all servicing to qualified personnel. 
WARNING:   To reduce the risk of injury from el ectric shock hazards, do not open this 
enclosure. Refer all maintenance, upgrades , and servicing to qualified personnel. 
  
  
  This symbol indicates the...

 
Troubleshooting 67 
 
  
  WARNING:
  To reduce the risk of electric shock or damage to the equipment: 
•   Do not disable the power cord grounding plug.  The grounding plug is an important safety 
feature. 
•   Plug the power cord into a grounded (earthed) el ectrical outlet that is easily accessible at 
all times. 
•   Unplug the power cord from the power suppl y to disconnect power to the equipment. 
•   Do not route the power cord where it can be walked on or pinched by items placed 
against it....

 
Troubleshooting 68 
Prepare the server for diagnosis 
1.  Be sure the server is in the proper operating  environment with adequate power, air conditioning, 
and humidity control. For required environmen tal conditions, see the server documentation. 
2. Record any error messages displayed by the system. 
3. Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys. 
4. Power down the server and peripheral devices if  you will be diagnosing the server offline. If 
possible, always perfor m an orderly...

 
Troubleshooting 69 
Service notifications 
To view the latest service notifications, refer to  the HP website (http://www.hp.com/go/bizsupport). 
Select the appropriate server model, and then click the  Troubleshoot a Problem link on the product page. 
 
Troubleshooting flowcharts 
To effectively troubleshoot a problem, HP recommends th at you start with the first flowchart in this section, 
Start diagnosis flowchart (on page 69), and follo w the appropriate diagnostic path. If the other 
flowcharts...

 
Troubleshooting 70 
  
General diagnosis flowchart 
The General diagnosis flowchart provides a generic approa ch to troubleshooting. If you are unsure of the 
problem, or if the other flowcharts do not fix the problem, use the following flowchart. 
    
Item Refer to 
1  Symptom information (on page 67) 
2  Loose connections (on page 68) 
3  Service notifications (on page 69) 
4  The most recent version of a particular server or option firmware is 
available on the HP Support webs ite...