HP Proliant Dl585 Generation 5 User Guide

							
 
Software and configuration utilities  61 
4.
 
Select the ROM version. 
5. Press the  Enter key. 
6. Press the  Esc key to exit the current menu or press the  F10 key to exit RBSU. The server restarts 
automatically. 
 
ROMPaq utility 
The ROMPaq utility enables you to upgrade the system  firmware (BIOS). To upgrade the firmware, insert 
a ROMPaq diskette into the diskette drive or ROMPaq  USB Key into an available USB port and boot the 
system. Online versions of the ROMPaq utility are  also available for updating the system firmware. 
The ROMPaq utility checks the system and provides  a choice (if more than one exists) of available 
firmware revisions.  
For more information about the ROMPaq utility, s ee the HP website (http://www.hp.com/go/support). 
 
System Online ROM flash component utility 
The Online ROM Flash Component Utility enables system  administrators to efficiently upgrade system or 
controller ROM images across a wide range of servers  and array controllers. This tool has the following 
features: 
•  Works offline and online 
• Supports Microsoft® Windows NT®, Windows®  2000, Windows Server® 2003, Novell Netware, 
and Linux operating systems 
  
  IMPORTANT:
  This utility supports operating systems  that may not be supported by the server. 
For operating systems supported by the server, see the HP website 
(http://www.hp.com/support). 
  
•  Integrates with other software maintenanc e, deployment, and operating system tools 
• Automatically checks for hardware, firmware, and op erating system dependencies, and installs only 
the correct ROM upgrades required by each target server 
To download the tool and for more information,  see the HP website (http://www.hp.com/support). 
 
USB support 
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided 
by the OS through the appropriate USB device drivers.  Before the OS loads, HP provides support for USB 
devices through legacy USB support, which is  enabled by default in the system ROM. 
Legacy USB support provides USB functionality in  environments where USB support is not available 
normally. Specifically, HP provides lega cy USB functionality for the following: 
• POST  
• RBSU  
• Diagnostics  
• DOS  
• Operating environments which do not provide native USB support   
						

							
 
Software and configuration utilities  62 
Diagnostic tools 
HP Insight Diagnostics 
HP Insight Diagnostics is a proactive server manage ment tool, available in both offline and online 
versions, that provides diagnostics  and troubleshooting capabilities to a ssist IT administrators who verify 
server installations, troubleshoot pr oblems, and perform repair validation. 
HP Insight Diagnostics Offline Edition performs vari ous in-depth system and component testing while the 
OS is not running. To run this utility, launch the SmartStart CD. 
HP Insight Diagnostics Online Edition is a web-based  application that captures system configuration and 
other related data needed for effective server ma nagement. Available in Microsoft® Windows® and 
Linux versions, the utility helps to ensure proper system operation. 
For more information or to download th e utility, refer to the HP website 
(http://www.hp.com/s ervers/diags). 
 
Integrated Management Log 
The IML records hundreds of events and stores them  in an easy-to-view form. The IML timestamps each 
event with 1-minute granularity. 
You can view recorded events in the IML in  several ways, including the following:  
• From within HP SIM (HP Systems Insight Manager on page 60) 
• From within Survey Utility 
• From within operating system-specific IML viewers 
o  For NetWare: IML Viewer 
o For Windows®: IML Viewer 
o For Linux: IML Viewer Application 
• From within the iLO 2 user interface 
• From within HP Insight Diagnostics (on page 62) 
For more information, refer to the Management CD  in the HP ProLiant Essentials Foundation Pack. 
 
Array Diagnostic Utility 
The HP Array Diagnostics Utility is a web-based appl ication that creates a report of all HP storage 
controllers and disk drives. This report  provides vital information to assist in identifying faults or conditions 
that may require attention. ADU can be accessed from  the SmartStart CD (SmartStart software on page 
55) or downloaded from the HP website (http://www.hp.com). 
  
						

							
 
Software and configuration utilities  63 
Remote support and analysis tools 
HP Insight Remote Support software 
HP Insight Remote Support software  delivers secure remote support for your HP Servers and Storage, 24 X 
7, so you can spend less time solv ing problems and more time focused on your business. You can have 
your systems remotely monitored for hardware failure  using secure technology that has been proven at 
thousands of companies around the  world. In many cases, you can avoid problems before they occur. 
There are two HP Insight Remote Support solutions: 
•  For small and midsize environments: HP Insight  Remote Support Standard provides basic remote 
monitoring, notification/advisories  and service dispatch. It is optimized for environments with 1 to 
50 servers and can be installed on a shared HP  ProLiant Windows application server. The software 
supports HP EVA storage devices, HP ProLiant,  BladeSystems, HP Integrity and HP 9000 servers 
running Microsoft Windows, Red Hat Enterprise  Linux, Novell SUSE and Novell Netware. Download 
from the HP website 
(http://h20392.www2.hp.com/portal/swdepot/disp layProductInfo.do?productNumber=RSSWMBA
SE). 
•  For midsize and large environments: HP Insight Re mote Support Pack (formerly Service Essentials 
Remote Support Pack) is targeted for larger enviro nments and is integrated with HP Systems Insight 
Manager (SIM). It provides comprehensive remote  monitoring, notification/advisories, dispatch and 
proactive service support for nearly all HP server s, storage, network and SAN environments, plus 
selected Dell and IBM Windows servers that have a su pport obligation with HP. It also enables HP to 
deliver higher levels of proactive support in li ne with HP Mission Critical Services support 
agreements. Download from the HP website 
(http://h20392.www2.hp.com/portal/swdepot/disp layProductInfo.do?productNumber=ISDVD). 
Both HP Insight Remote Support solutions are availabl e at no additional cost to customers with a valid 
warranty on HP technology, an HP Care Pack Se rvice or HP contractual support agreement.  
For more information, see the HP website  (http://www.hp.com/go/insightremotesupport). 
 
Keeping the system current 
Drivers 
The server includes new hardware that may not have  driver support on all operating system installation 
media.  
If you are installing a SmartStart-s upported operating system, use the SmartStart software (on page 55) 
and its Assisted Path feature to install the  operating system and latest driver support.  
  
 NOTE:  If you are installing drivers from the Sm artStart CD or the Software Maintenance CD, 
refer to the SmartStart website (http://www.hp.c om/servers/smartstart) to be sure that you 
are using the latest version of SmartStart. For  more information, refer to the documentation 
provided with the SmartStart CD. 
  
If you do not use the SmartStart CD to install an op erating system, drivers for some of the new hardware 
are required. These drivers, as well as other option  drivers, ROM images, and value-add software can be 
downloaded from the HP website (http://www.hp.com/support). 
   
						

							
 
Software and configuration utilities  64 
  IMPORTANT:
  Always perform a backup before inst alling or updating device drivers. 
  
 
ProLiant Support Packs 
PSPs represent operating system-specific bundles of Pr oLiant optimized drivers, utilities, and management 
agents. Refer to the PSP website 
(http://h18000.www1.hp.com/products/ servers/management/psp.html). 
 
Operating system version support 
Refer to the operating system support matrix (http://www.hp.com/go/supportos).  
Change control and proactive notification 
HP offers Change Control and Proactive Notification  to notify customers 30 to 60 days in advance of 
upcoming hardware and software ch anges on HP commercial products. 
For more information, refer to the  HP website (http://www.hp.com/go/pcn). 
 
Care Pack 
HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty 
with easy-to-buy, easy-to-use support packages that he lp you make the most of your server investments. 
Refer to the Care Pack website (http://www.hp .com/hps/carepack/servers/cp_proliant.html).  
						

							
 
Troubleshooting 65 
Troubleshooting 
Troubleshooting resources 
The  HP ProLiant Servers Troubleshooting Guide  provides procedures for resolving common problems and 
comprehensive courses of action for fault isolation an d identification, error message interpretation, issue 
resolution, and software maintenance  on ProLiant servers and server blades. This guide includes problem-
specific flowcharts to help you na vigate complex troubleshooting processes. To view the guide, select a 
language: 
•  English (http://www.hp.com/support/ProLiant_TSG_en) 
• French (http://www.hp.com/support/ProLiant_TSG_fr) 
• Italian (http://www.hp.com/support/ProLiant_TSG_it) 
• Spanish (http://www.hp.com/s upport/ProLiant_TSG_sp) 
• German (http://www.hp.com/support/ProLiant_TSG_gr) 
• Dutch (http://www.hp.com/s upport/ProLiant_TSG_nl) 
• Japanese (http://www.hp.com/s upport/ProLiant_TSG_jp)  
Pre-diagnostic steps   
 WARNING:
  To avoid potential problems, ALWA YS read the warnings and cautionary 
information in the server documentation before  removing, replacing, reseating, or modifying 
system components. 
  
  
  IMPORTANT:
  This guide provides information for multiple servers. Some information may not 
apply to the server you are troubl eshooting. Refer to the server documentation for information 
on procedures, hardware options, software t ools, and operating systems supported by the 
server. 
  
1.  Review the important safety information (on page 65). 
2. Gather symptom information (on page 67). 
3. Prepare the server for diagnosis (on page 68). 
4. Use the Start diagnosis flowchart (on page  69) to begin the diagnostic process.  
Important safety information 
Familiarize yourself with the safety information in th e following sections before troubleshooting the server. 
   Important safety information 
Before servicing this product, read the  Important Safety Information document provided with the server.   
						

							
 
Troubleshooting 66 
Symbols on equipment 
The following symbols may be placed on equipment to  indicate the presence of potentially hazardous 
conditions. 
  
   This symbol indicates the presence of haza
rdous energy circuits or electric shock 
hazards. Refer all servicing to qualified personnel. 
WARNING:   To reduce the risk of injury from el ectric shock hazards, do not open this 
enclosure. Refer all maintenance, upgrades , and servicing to qualified personnel. 
  
  
  This symbol indicates the presence of elec
tric shock hazards. The area contains no 
user or field serviceable parts. Do not open for any reason. 
WARNING:   To reduce the risk of injury from el ectric shock hazards, do not open this 
enclosure. 
  
  
   This symbol on an RJ-45 receptacle in
dicates a network interface connection. 
WARNING:   To reduce the risk of electric sh ock, fire, or damage to the equipment, 
do not plug telephone or telecommunicat ions connectors into this receptacle. 
  
  
  This symbol indicates the presence of a hot 
surface or hot component. If this surface 
is contacted, the potential for injury exists. 
WARNING:   To reduce the risk of injury from  a hot component, allow the surface to 
cool before touching. 
  
  
  
63.5 kg 
140 lb  This symbol indicates that the componen
t exceeds the recommended weight for one 
individual to handle safely. 
WARNING:   To reduce the risk of personal injury or damage to the equipment, 
observe local occupational health and sa fety requirements and guidelines for 
manual material handling. 
  
  
  These symbols, on power supplies or syst
ems, indicate that the equipment is 
supplied by multiple sources of power. 
WARNING:   To reduce the risk of injury from  electric shock, remove all power 
cords to completely disconnect power from the system. 
  
 
Warnings and cautions   
  WARNING:
  Only authorized technicians trained  by HP should attempt to repair this 
equipment. All troubleshooting and repair  procedures are detailed to allow only 
subassembly/module-level repair. Because of th e complexity of the individual boards and 
subassemblies, no one should attempt to make  repairs at the component level or to make 
modifications to any printed wiring board. Im proper repairs can create a safety hazard. 
  
  
 WARNING:
  To reduce the risk of personal injury  or damage to the equipment, be sure that: 
•   The leveling feet are extended to the floor. 
•   The full weight of the rack rests on the leveling feet. 
•   The stabilizing feet are attached to the rack if it is a single-rack installation.  
•   The racks are coupled together in  multiple-rack installations.  
•   Only one component is extended at a time. A rack may become unstable if more than one 
component is extended for any reason. 
   
						

							
 
Troubleshooting 67 
 
  
  WARNING:
  To reduce the risk of electric shock or damage to the equipment: 
•   Do not disable the power cord grounding plug.  The grounding plug is an important safety 
feature. 
•   Plug the power cord into a grounded (earthed) el ectrical outlet that is easily accessible at 
all times. 
•   Unplug the power cord from the power suppl y to disconnect power to the equipment. 
•   Do not route the power cord where it can be walked on or pinched by items placed 
against it. Pay particular attention to the plug , electrical outlet, and the point where the 
cord extends from the server. 
  
 
  
  
63.5 kg 
140 lb  WARNING:
  To reduce the risk of personal injury or damage to the equipment: 
•   Observe local occupation health and safe ty requirements and guidelines for 
manual handling. 
•   Obtain adequate assistance to lift and stabi lize the chassis during installation or 
removal. 
•   The server is unstable when not fastened to the rails. 
•   When mounting the server in a rack, remove the power supplies and any other 
removable module to reduce the overall weight of the product. 
  
 
  
  CAUTION:
  To properly ventilate the system, you mu st provide at least 7.6 cm (3.0 in) of 
clearance at the front and back of the server. 
  
  
  CAUTION:
  The server is designed to be electrically grounded (earthed). To ensure proper 
operation, plug the AC power cord into  a properly grounded AC outlet only. 
  
 
Symptom information 
Before troubleshooting a server proble m, collect the following information: 
• What events preceded the failure? Afte r which steps does the problem occur? 
• What has been changed since the time the server was working? 
• Did you recently add or remove hardware or soft ware? If so, did you remember to change the 
appropriate settings in the server  setup utility, if necessary? 
• How long has the server exhibited problem symptoms? 
• If the problem occurs randomly, what  is the duration or frequency? 
To answer these questions, the following information may be useful: 
•  Run HP Insight Diagnostics (on page 62) and use the survey page to view the current configuration 
or to compare it to pr evious configurations. 
• Refer to your hardware and software records for information. 
• Refer to server LEDs and their statuses.   
						

							
 
Troubleshooting 68 
Prepare the server for diagnosis 
1.  Be sure the server is in the proper operating  environment with adequate power, air conditioning, 
and humidity control. For required environmen tal conditions, see the server documentation. 
2. Record any error messages displayed by the system. 
3. Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys. 
4. Power down the server and peripheral devices if  you will be diagnosing the server offline. If 
possible, always perfor m an orderly shutdown: 
a. Exit any applications. 
b. Exit the operating system. 
c. Power down the server (on page 27). 
5.  Disconnect any peripheral devices  not required for testing (any devices not necessary to power up 
the server). Do not disconnect the printer if  you want to use it to print error messages. 
6. Collect all tools and utilities, such as a Torx  screwdriver, loopback adapters, ESD wrist strap, and 
software utilities, necessary to troubleshoot the problem.  
o  You must have the appropriate Health Drivers and  Management Agents installed on the server.  
To verify the server configur ation, connect to the System Management homepage and select 
Version Control Agent . The VCA gives you a list of names and  versions of all installed HP drivers, 
Management Agents, and utilities, and whether they are up-to-date. 
o  HP recommends you have access  to the server documentation for server-specific information. 
o HP recommends you have access  to the SmartStart CD for value-added software and drivers 
required during the troubleshooting process. Down load the current version of SmartStart from the 
HP website (http://www.hp.com/servers/smartstart). 
 
Loose connections 
Action : 
• Be sure all power cords  are securely connected. 
• Be sure all cables are properly aligned and se curely connected for all external and internal 
components. 
•  Remove and check all data and power cables for dam age. Be sure no cables have bent pins or 
damaged connectors. 
•  If a fixed cable tray is available for the server, be  sure the cords and cables connected to the server 
are routed correctly through the tray. 
•  Be sure each device is properly  seated. Avoid bending or flexin g circuit boards when reseating 
components. 
•  If a device has latches, be sure th ey are completely closed and locked. 
• Check any interlock or interconnect LEDs that ma y indicate a component is not connected properly. 
• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets 
for bent pins or other damage. 
  
						

							
 
Troubleshooting 69 
Service notifications 
To view the latest service notifications, refer to  the HP website (http://www.hp.com/go/bizsupport). 
Select the appropriate server model, and then click the  Troubleshoot a Problem link on the product page. 
 
Troubleshooting flowcharts 
To effectively troubleshoot a problem, HP recommends th at you start with the first flowchart in this section, 
Start diagnosis flowchart (on page 69), and follo w the appropriate diagnostic path. If the other 
flowcharts do not provide a troubl eshooting solution, follow the diagnostic steps in General diagnosis 
flowchart (on page 70). The General diagnosis flowchar t is a generic troubleshooting process to be used 
when the problem is not server-specific or is no t easily categorized into the other flowcharts.  
The available flowcharts include: 
•  Start diagnosis flowchart (on page 69) 
• General diagnosis flowchart (on page 70) 
• Server power-on problems flowchart (on page 72) 
• POST problems flowchart (on page 75) 
• OS boot problems flowchart (on page 76) 
• Server fault indication s flowchart (on page 78)  
Start diagnosis flowchart 
Use the following flowchart to start the diagnostic process.      
Item Refer to 
1  General diagnosis flowchart (on page 70) 
2  Power-on problems flowchart (Server power-on problems flowchart 
on page 72) 
3  POST problems flowchart (on page 75) 
4  OS boot problems flowchart (on page 76) 
5  Server fault indications flowchart (on page 78)   
						

							
 
Troubleshooting 70 
  
General diagnosis flowchart 
The General diagnosis flowchart provides a generic approa ch to troubleshooting. If you are unsure of the 
problem, or if the other flowcharts do not fix the problem, use the following flowchart. 
    
Item Refer to 
1  Symptom information (on page 67) 
2  Loose connections (on page 68) 
3  Service notifications (on page 69) 
4  The most recent version of a particular server or option firmware is 
available on the HP Support webs ite (http://www.hp.com/support). 
5  General memory problems are occurring in the  HP ProLiant Servers