HP Proliant Dl585 Generation 5 User Guide
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Troubleshooting 71 Item Refer to Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 6 Server maintenance and service gu ide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) 7 • Server maintenance and serv ice guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) • Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 8 • Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 9 HP contact information (on page 90)
Troubleshooting 72 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED (Systems Insight Disp lay LEDs on page 16) is off or amber.
Troubleshooting 73 • The external health LED (Systems Insight Di splay LEDs on page 16) is red or amber. • The internal health LED (Systems Insight Di splay LEDs on page 16) is red or amber. NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Power on circuit problem • Improperly seated component or interlock prob lem (Systems Insight Display LEDs on page 16) • Faulty internal component Item Refer to 1 Component identification (on page 6) 2 HP Insight Diagnostics (on page 62) or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 3 Loose connections (on page 68) 4 Server maintenance and service gu ide, located on the Documentation CD, or the HP website (http://www.hp.com/products/servers/platforms) 5 Integrated Management Log (on page 62) or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 7 • Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Server maintenance and serv ice guide, located on the Documentation CD, or the HP website (http://www.hp.com/products/servers/platforms) 8 System open circuits and short circuits in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
Troubleshooting 75 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the sy stem attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Item Refer to 1 POST error messages and beep codes (on page 80) 2 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 3 KVM or iLO 2 documentation 4 Loose connections (on page 68) 5 Symptom information (on page 67) 6 Server maintenance and service gu ide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) 7 Port 85 and iLO messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 9 • Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Server maintenance and serv ice guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) 10 • Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
Troubleshooting 76 Item Refer to OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system
Troubleshooting 77 • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 POST problems flowchart (on page 75) 3 • Hard drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation 4 HP Insight Diagnostics (on page 62) or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 5 • CD-ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation • Loose connections (on page 68) 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 7 • Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • HP contact information (on page 90) 8 • Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Server maintenance and serv ice guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) 9 General diagnosis flowchart (on page 70)
Troubleshooting 78 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 60) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber
Troubleshooting 79
NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server
documentation.
Possible causes:
• Improperly seated or faulty internal or external component
• Unsupported comp onent installed
• Redundancy failure
• System overtemperature condition
Item Refer to
1 Management agents (on page 60) or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
2 • Integrated Management Log (on page 62) or in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD or
on the HP website (http://www.hp.com/support)
• Event list error messages in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
3 Component identification (on page 6)
4 System Management Homepage (https://localhost:2381)
5 Power-on problems flowchart (Server power-on problems flowchart on page 72)
6 • Smart Array SCSI Diagnosis feature in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
• Server maintenance and serv ice guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
• HP contact information (on page 90)
7 HP Insight Diagnostics (on page 62) or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
8 • Hardware problems in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
• Server maintenance and serv ice guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
Troubleshooting 80 POST error messages and beep codes For a complete listing of error messages, refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWA YS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.