HP Proliant Dl380 Generation 5 Server User Guide

							
 
Configuration and utilities  61 
2.
 
Access RBSU by pressing the  F9 key during power-up when the prompt is displayed in the upper 
right corner of the screen. 
3.  Select  System Options . 
4. Select  Advanced Memory Protection . 
5. Select  Mirrored Memory with Advanced ECC Support . 
6. Press the  Enter key. 
7. Press the  Esc key to exit the current menu or press the  F10 key to exit RBSU. 
For more information on mirrored memory,  refer to the white paper on the HP website 
( http://h18000.www1.hp.com/products/serv ers/technology/memoryprotection.html
).  
Array Configuration Utility 
ACU is a browser-based utility with the following features: 
• Runs as a local applicat ion or remote service 
• Supports online array capacity expansion, logical driv e extension, assignment of online spares, and 
RAID or stripe size migration 
•  Suggests the optimum configuration for an unconfigured system 
• Provides different operating modes, enabling fast er configuration or greater control over the 
configuration options 
•  Remains available any time that the server is on 
• Displays on-screen tips for individual  steps of a configuration procedure 
For optimum performance, the minimum display  settings are 800 × 600 resolution and 256 colors. 
Servers running Microsoft® operating systems require Inte rnet Explorer 5.5 (with Service Pack 1) or later. 
For Linux servers, refer to the README.TXT file  for additional browser and support information. 
For more information, refer to the  Configuring Arrays on HP Smart Array Controllers Reference Guide  on 
the Documentation CD or the HP website ( http://www.hp.com
).  
Option ROM Configuration for Arrays 
Before installing an operating system, you can use the OR CA utility to create the first logical drive, assign 
RAID levels, and establish on line spare configurations. 
The utility also provides support for the following functions: 
•  Reconfiguring one or more logical drives 
• Viewing the current logical drive configuration 
• Deleting a logical drive configuration 
• Setting the controller to be the boot controller 
If you do not use the utility, ORCA wi ll default to the standard configuration. 
For more information regarding array controller conf iguration, refer to the controller user guide. 
For more information regarding the default configurations that ORCA uses, refer to the  HP ROM-Based 
Setup Utility User Guide  on the Documentation CD.  
 
HP ProLiant Essentials Rapid Deployment Pack 
The RDP software is the preferred method for rapid,  high-volume server deployments. The RDP software 
integrates two powerful pr oducts: Altiris Deployment Solution an d the HP ProLiant Integration Module.  
						

							
 
Configuration and utilities  62 
The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point-
and-click and drag-and-drop operations that enable you  to deploy target servers, including server blades, 
remotely. It enables you to perform imaging or sc ripting functions and maintain software images. 
For more information about the RDP, refer to the HP  ProLiant Essentials Rapid Deployment Pack CD or 
refer to the HP website ( http://www.hp.com/servers/rdp
).  
Re-entering the server serial number and product ID 
After you replace the system board, you must re-ent er the server serial number and the product ID. 
1. During the server startup sequence, press the  F9 key to access RBSU. 
2. Select the  System Options  menu. 
3. Select  Serial Number . The following warning is displayed:   
WARNING! WARNING! WARNING! The serial number is loaded into the system 
during the manufacturing process and should NOT be modified. This option\
 
should only be used by qualified service personnel. This value should 
always match the serial number sticker located on the chassis.   
4.  Press the  Enter key to clear the warning. 
5. Enter the serial number and press the  Enter key. 
6. Select  Product ID . 
7. Enter the product ID and press the  Enter key. 
8. Press the  Esc key to close the menu. 
9. Press the  Esc key to exit RBSU. 
10. Press the  F10 key to confirm exiting RBSU. The server will automatically reboot.  
Management tools 
Automatic Server Recovery 
ASR is a feature that causes the system to restart wh en a catastrophic operating system error occurs, such 
as a blue screen, ABEND, or panic. A system fail-s afe timer, the ASR timer, starts when the System 
Management driver, also known as the Health Dr iver, is loaded. When the operating system is 
functioning properly, the system periodically resets th e timer. However, when the operating system fails, 
the timer expires and restarts the server. 
ASR increases server availability by restarting the se rver within a specified time after a system hang or 
shutdown. At the same time, the HP SIM console no tifies you by sending a message to a designated 
pager number that ASR has restarted the system.  You can disable ASR from the HP SIM console or 
through RBSU. 
 
ROMPaq utility 
Flash ROM enables you to upgrade th e firmware (BIOS) with system or option ROMPaq utilities. To 
upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system. 
The ROMPaq utility checks the system and provides a  choice (if more than one exists) of available ROM 
revisions. This procedure is the same for  both system and option ROMPaq utilities. 
For more information about the ROMPaq utility, refer to the HP website 
( http://www.hp.com/servers/manage
).   
						

							
 
Configuration and utilities  63 
Integrated Lights-Out 2 technology 
The iLO 2 subsystem is a standard comp onent of selected ProLiant servers that provides server health and 
remote server manageability. The iLO 2 subsystem incl udes an intelligent microprocessor, secure memory, 
and a dedicated network interface.  This design makes iLO 2 independent of the host server and its 
operating system. The iLO 2 subsystem provides remote  access to any authorized network client, sends 
alerts, and provides other se rver management functions. 
Using iLO 2, you can: 
•  Remotely power up, power down,  or reboot the host server. 
• Send alerts from iLO 2 regardless of the state of the host server. 
• Access advanced troubleshooting featur es through the iLO 2 interface. 
• Diagnose iLO 2 using HP SIM throug h a web browser and SNMP alerting. 
For more information about iLO 2 features, refer to  the iLO 2 documentation on the Documentation CD or 
on the HP website ( http://www.hp.com/servers/lights-out
).  
Erase Utility 
  CAUTION:   Perform a backup before running the System Eras e Utility. The utility sets the system to its 
original factory state, deletes the current hardware co nfiguration information, including array setup and disk 
partitioning, and erases all connected  hard drives completely. Refer to the instructions for using this utility. 
Run the Erase Utility if you must erase the system for the following reasons: 
•  You want to install a new operating system on a server with an existing operating system. 
• You encounter an error when completing the steps of  a factory-installed operating system installation. 
The Erase Utility can be accessed from the  Maintenance Utilities menu of the SmartStart CD 
( SmartStart software  on page 58). 
 
StorageWorks library and tape tools 
HP StorageWorks L&TT provides functionality for firmwa re downloads, verification of device operation, 
maintenance procedures, failure analysis, corrective se rvice actions, and some utility functions. It also 
provides seamless integration with  HP hardware support by generating  and emailing support tickets that 
deliver a snapshot of the storage system.  
For more information, and to download the util ity, refer to the StorageWorks L&TT website 
( http://h18006.www1.hp.com/p roducts/storageworks/ltt
).  
HP Systems Insight Manager 
HP SIM is a web-based application that allows system  administrators to accomplish normal administrative 
tasks from any remote location, using a web browser.  HP SIM provides device management capabilities 
that consolidate and integrate management  data from HP and third-party devices. 
  IMPORTANT:   You must install and use HP SIM to benefi t from the Pre-Failure Warranty for processors, 
SAS and SCSI hard drives, and memory modules. 
For additional information, refer to the Management CD  in the HP ProLiant Essentials Foundation Pack or 
the HP SIM website ( http://www.hp.com/go/hpsim
).   
						

							
 
Configuration and utilities  64 
Management Agents 
Management Agents provide the information to  enable fault, performance, and configuration 
management. The agents allow easy manageability of  the server through HP SIM software, and third-
party SNMP management platforms. Management Agen ts are installed with every SmartStart assisted 
installation or can be installed through the HP PS P. The Systems Management homepage provides status 
and direct access to in-depth subsystem information  by accessing data reported through the Management 
Agents. For additional information, re fer to the Management CD in the HP ProLiant Essentials Foundation 
Pack  or the HP website ( http://www.hp.com/servers/manage
).  
Redundant ROM support 
The server enables you to upgrade or configure the  ROM safely with redundant ROM support. The server 
has a 4-MB ROM that acts as two, separate 2-MB RO Ms. In the standard implementation, one side of the 
ROM contains the current ROM program version, wh ile the other side of the ROM contains a backup 
version. 
   NOTE:   The server ships with the same version programmed on each side of the ROM.  
Safety and security benefits 
When you flash the system ROM, ROMPaq writes ov er the backup ROM and saves the current ROM as a 
backup, enabling you to switch easily to the alte rnate ROM version if the new ROM becomes corrupted 
for any reason. This feature protects  the existing ROM version, even if you experience a power failure 
while flashing the ROM. 
 
USB support 
HP provides both standard USB support and legacy USB support. Standard support is provided by the 
operating system through the appropriate USB device dr ivers. HP provides support for USB devices prior 
to the operating system loading through legacy USB  support, which is enabled by default in the system 
ROM. HP hardware supports USB version 2.0. 
Legacy USB support provides USB functionality in  environments where USB support is normally not 
available. Specifically, HP provid es legacy USB functionality at:  
• POST  
• RBSU  
• Diagnostics  
• DOS  
• Environments which do not support USB natively 
For more information on ProLiant USB support, refer to the HP website 
( http://www.compaq.com/products/ser vers/platforms/usb-support.html
).  
Internal USB functionality 
An internal USB connector is available for use with US B drive keys only. This solution provides for use of 
a permanent boot drive from a USB drive key installe d in the internal connector, avoiding issues of 
clearance on the front of the rack and physical access to secure data. 
For additional security, you can disable the external  USB connectors through RBSU. Disabling the rear 
USB connectors in RBSU disables both rear USB ports. 
 
  
						

							
 
Configuration and utilities  65 
Diagnostic tools 
HP Insight Diagnostics 
HP Insight Diagnostics is a proactive server manage ment tool, available in both offline and online 
versions, that provides diagnostics  and troubleshooting capabilities to a ssist IT administrators who verify 
server installations, troubleshoot pr oblems, and perform repair validation. 
HP Insight Diagnostics Offline Edition performs vari ous in-depth system and component testing while the 
OS is not running. To run this utility, launch the SmartStart CD. 
HP Insight Diagnostics Online Edition is a web-based  application that captures system configuration and 
other related data needed for effective server ma nagement. Available in Microsoft® Windows® and 
Linux versions, the utility helps to ensure proper system operation. 
For more information or to download th e utility, refer to the HP website 
( http://www.hp.com/servers/diags
).  
Survey Utility 
Survey Utility, a feature within HP Insight Diagnostics (on page  65), gathers critical hardware and 
software information on ProLiant servers. 
This utility supports operating systems that may no t be supported by the server. For operating systems 
supported by the server, refer to the HP website ( http://www.hp.com/go/supportos
). 
If a significant change occurs be tween data-gathering intervals, the Survey Utility marks the previous 
information and overwrites the Survey text files to  reflect the latest changes in the configuration. 
Survey Utility is installed with every SmartStart-assisted  installation or can be installed through the HP PSP 
( ProLiant Support Packs  on page 67). 
  NOTE:   The current version of SmartS tart provides the memory spare part numbers for the server. To 
download the latest version, see the HP website ( http://www.hp.com/go/ssdownloads
).  
Integrated Management Log 
The IML records hundreds of events and stores them  in an easy-to-view form. The IML timestamps each 
event with 1-minute granularity. 
You can view recorded events in the IML in  several ways, including the following:  
• From within HP SIM ( HP Systems Insight Manager  on page 63) 
• From within Survey Utility (on page  65) 
• From within operating system-specific IML viewers 
• For NetWare: IML Viewer 
• For Windows®: IML Viewer 
• For Linux: IML Viewer Application 
• From within the iLO 2 user interface 
• From within HP Insight Diagnostics (on page  65) 
For more information, refer to the Management CD  in the HP ProLiant Essentials Foundation Pack. 
  
						

							
 
Configuration and utilities  66 
Array Diagnostic Utility 
ADU is a tool that collects information about array co ntrollers and generates a list of detected problems. 
ADU can be accessed from the SmartStart CD ( SmartStart software on page 58) or downloaded from 
the HP website ( http://www.hp.com
).  
Remote support and analysis tools 
HP Instant Support Enterprise Edition 
ISEE is a proactive remote monitoring  and diagnostic tool to help manage your systems and devices, a 
feature of HP support. ISEE provides continuous hardwa re event monitoring and automated notification to 
identify and prevent potential critical problems. Th rough remote diagnostic scripts and vital system 
configuration information collected about your system s, ISEE enables fast restoration of your systems. 
Install ISEE on your systems to help mitigate  risk and prevent potential critical problems. 
For more information on ISEE, refer to the HP website 
( http://www.hp.com/hps/hardware/hw_enterprise.html
). 
To download HP ISEE, visit the HP website ( http://www.hp.com/hps/hardware/hw_downloads.html
). 
For installation information, refer to the HP  ISEE Client Installation and Upgrade Guide 
( ftp://ftp.hp.com/pub/services/h ardware/info/isee_client.pdf
).  
Web-Based Enterprise Service 
WEBES enables administrators to manage hardware ev ents proactively, either locally or online. The 
service provides real-time multiple event analysis, cr ash analysis, and notification, locally through SMTP 
and remotely through ISEE for OpenVMS, Tru64, an d Microsoft® Windows® operating system binary 
error logs. 
For more information, refer to the HP website ( http://h18000.www1.hp.com/support/svctools/
).  
Open Services Event Manager 
OSEM is a standalone tool that performs real-time reac tive and proactive service event filtering, analysis, 
and notification. The tool gathers event data from SN MP traps or information provided over an HTTP 
interface and notifies an administrat or or HP through SMTP and ISEE. 
For more information, refer to the HP website ( http://h18000.www1.hp.com/support/svctools/
).  
Keeping the system current 
Drivers 
The server includes new hardware that may not have  driver support on all operating system installation 
media.  
If you are installing a SmartStart -supported operating system, use the SmartStart software (on page  58) 
and its Assisted Path feature to install the  operating system and latest driver support.  
  NOTE:   If you are installing drivers from the SmartStart  CD or the Software Maintenance CD, refer to the 
SmartStart website ( http://www.hp.com/servers/smartstart
) to be sure that you are using the latest version 
of SmartStart. For more information, refer to th e documentation provided with the SmartStart CD.  
						

							
 
Configuration and utilities  67 
If you do not use the SmartStart CD to install an op erating system, drivers for some of the new hardware 
are required. These drivers, as well as other option  drivers, ROM images, and value-add software can be 
downloaded from the HP website ( http://www.hp.com/support
). 
  IMPORTANT:   Always perform a backup before inst alling or updating device drivers.  
Resource Paqs 
Resource Paqs are operating system-specific packages of  tools, utilities, and information for HP servers 
running certain Microsoft® or Novell operating system s. The Resource Paqs include utilities to monitor 
performance, software drivers, customer support in formation, and white papers on the latest server 
integration information. Refer to th e Enterprise Partnerships website 
( http://h18000.www1.hp.com/partners
), select  Microsoft  or Novell , depending on the operating 
system, and follow the link to the appropriate Resource Paq. 
 
ProLiant Support Packs 
PSPs represent operating system-specific bundles of Pr oLiant optimized drivers, utilities, and management 
agents. Refer to the PSP website 
( http://h18000.www1.hp.com/product s/servers/management/psp.html
).  
Operating system version support 
Refer to the operating system support matrix ( http://www.hp.com/go/supportos).  
System Online ROM flash component utility 
The Online ROM Flash Component Utility enables system  administrators to efficiently upgrade system or 
controller ROM images across a wide range of servers  and array controllers. This tool has the following 
features: 
•  Works offline and online 
• Supports Microsoft® Windows® 2000, Windows  Server™ 2003, and Linux operating systems 
  IMPORTANT:   This utility supports operating systems th at may not be supported by the server. For 
operating systems supported by the server, refer to the HP website ( http://www.hp.com/go/supportos
). 
• Integrates with other software maintenanc e, deployment, and operating system tools 
• Automatically checks for hardware, firmware, and op erating system dependencies, and installs only 
the correct ROM upgrades required by each target server 
To download the tool and for more in formation, refer to the HP website 
( http://h18000.www1.hp.com/s upport/files/index.html
).  
Change control and proactive notification 
HP offers Change Control and Proactive Notification  to notify customers 30 to 60 days in advance of 
upcoming hardware and software ch anges on HP commercial products. 
For more information, refer to the HP website 
( http://h18023.www1.hp.com/solut ions/pcsolutions/pcn.html
).   
						

							
 
Configuration and utilities  68 
Care Pack 
HP Care Pack Services offer upgr aded service levels to extend and expand standard product warranty 
with easy-to-buy, easy-to-use support packages that he lp you make the most of your server investments. 
Refer to the Care Pack website ( http://www.hp.com/hps/carepac k/servers/cp_proliant.html
).  
						

							
 
Troubleshooting 69 
Troubleshooting 
In this section 
Troubleshootin g resources ........................................................................\.............................. ................. 69 
Pre-diagnost ic steps ........................................................................\................................... ..................... 69 
Loose conne ctions ........................................................................\...................................... .................... 72 
Service noti fications ........................................................................\.................................. ...................... 72 
Troubleshootin g flowcharts ........................................................................\............................. ................. 73 
POST error messages  and beep codes........................................................................\..................... ......... 84 
 
Troubleshooting resources 
The HP ProLiant Servers Troubleshooting Guide  provides simple procedures for resolving common 
problems as well as a comprehensive  course of action for fault isolation and identification, error message 
interpretation, issue resolution , and software maintenance. 
To obtain the guide, refer to any of th e following sources and then select the  HP ProLiant Servers 
Troubleshooting Guide:   
• The server-specific Documentation CD 
• The Business Support Center on the HP website ( http://www.hp.com/support). Navigate to the 
server technical support page. Under self-help resources, select  ProLiant Troubleshooting 
Guide . 
• The Technical Documentation website ( http://www.docs.hp.com). Select Enterprise Servers, 
Workstations and Systems Hardware,  and then the appropriate server.  
 
Pre-diagnostic steps 
  WARNING:  To avoid potential problems,  ALWAYS read the warnings and cautionary 
information in the server documentation be fore removing, replacing, reseating, or 
modifying system components.  
  IMPORTANT:   This guide provides information for multiple  servers. Some information may not apply to the 
server you are troubleshooting. Refer to the server  documentation for information on procedures, hardware 
options, software tools, and operating systems supported by the server. 
1.  Review the important safety information (on page  69). 
2. Gather symptom information (on page  71). 
3. Prepare the server for diagnosis (on page  72). 
4. Use the Start diagnosis flowchart (on page  73) to begin the diagnostic process.  
Important safety information 
Familiarize yourself with the safety information in th e following sections before troubleshooting the server.  
						

							
 
Troubleshooting 70 
   Important safety information 
Before servicing this product, read the  Important Safety Information document provided with the server.  
Symbols on equipment 
The following symbols may be placed on equipment to  indicate the presence of potentially hazardous 
conditions. 
  
   This symbol indicates the presence of haza
rdous energy circuits or electric shock 
hazards. Refer all servicing to qualified personnel. 
WARNING:   To reduce the risk of injury from electric shock hazards, do not open 
this enclosure. Refer all maintenance, upgr ades, and servicing to qualified personnel. 
 
  
  This symbol indicates the presence of elec
tric shock hazards. The area contains no 
user or field serviceable parts. Do not open for any reason. 
WARNING:   To reduce the risk of injury from electric shock hazards, do not open 
this enclosure. 
 
  
   This symbol on an RJ-45 receptacle in
dicates a network interface connection. 
WARNING:   To reduce the risk of electric sh ock, fire, or damage to the equipment, 
do not plug telephone or telecommunicat ions connectors into this receptacle. 
 
  
  This symbol indicates the presence of a hot su
rface or hot component. If this surface is 
contacted, the potential for injury exists. 
WARNING:   To reduce the risk of injury from  a hot component, allow the surface to 
cool before touching. 
 
  
  
20.41 - 27.22 kg 
47.18 - 60 lb  This symbol indicates that the componen
t exceeds the recommended weight for one 
individual to handle safely. 
WARNING:   To reduce the risk of personal  injury or damage to the equipment, 
observe local occupational health and safety  requirements and guidelines for manual 
material handling. 
 
  
  These symbols, on power supplies or systems,
 indicate that the equipment is supplied 
by multiple sources of power. 
WARNING:   To reduce the risk of injury from  electric shock, remove all power 
cords to completely disconnect power from the system. 
 
 
Warnings and cautions 
   WARNING:  Only authorized technicians tra ined by HP should attempt to repair this 
equipment. All troubleshooting and repair  procedures are detailed to allow only 
subassembly/module-level repair. Because of  the complexity of the individual boards 
and subassemblies, no one should attempt to  make repairs at the component level or to 
make modifications to any printed wiring bo ard. Improper repairs can create a safety 
hazard.