HP Proliant Dl360 Generation 5 Server User Guide

 
Troubleshooting 81 
   WARNING:  To reduce the risk of personal injury or damage to the equipment, be sure 
that:  
•   The leveling feet are extended to the floor.  
•   The full weight of the rack rests on the leveling feet.  
•   The stabilizing feet are attached to the ra ck if it is a single-rack installation.  
•   The racks are coupled together in  multiple-rack installations.  
•   Only one component is extended at a time.  A rack may become unstable if more than 
one component is extended for...

 
Troubleshooting 82 
Prepare the server for diagnosis 
1.  Be sure the server is in the proper operating  environment with adequate power, air conditioning, 
and humidity control. Refer to the server docu mentation for required environmental conditions. 
2. Record any error messages  displayed by the system. 
3. Remove all diskettes and CDs from the media drives. 
4. Power down the server and peripheral devices if yo u will be diagnosing the server offline. Always 
perform an orderly shutdown, if...

 
Troubleshooting 83 
Troubleshooting flowcharts 
To effectively troubleshoot a problem,  HP recommends that you start with the first flowchart in this section, 
Start diagnosis flowchart (on page  83), and follow the appropriate diagnostic path. If the other 
flowcharts do not provide a troubleshooting solution,  follow the diagnostic steps in General diagnosis 
flowchart (on page  84). The General diagnosis flowchart is a ge neric troubleshooting process to be used 
when the problem is not...

 
Troubleshooting 84 
  
General diagnosis flowchart 
The General diagnosis flowchart provid es a generic approach to troubleshooting. If you are unsure of the 
problem, or if the other flowcharts do not  fix the problem, use the following flowchart. 
    
Item Refer to 
1  Symptom information (on page  81) 
2  Loose connections (on page  82) 
3  Service notifications (on page  82)  

 
Troubleshooting 85 
Item Refer to 
4 
The most recent version of a particu
lar server or option firmware is 
available on the following websites: 
•   HP Support website ( http://www.hp.com/support
) 
•   HP ROM-BIOS/Firmware Updates website 
(http://h18023.www1.hp.com/support/files/server/us/romflash.ht
ml) 
5  General memory problems are occurring in the 
HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website ( http://www.hp.com/support
) 
6  Server...

 
Troubleshooting 86 
  
Server power-on problems flowchart 
Symptoms: 
•  The server does not power on. 
• The system power LED is off or amber. 
• The external health LED is red or amber.  

 
Troubleshooting 87 
•
 
The internal health LED is red or amber. 
   NOTE:   For the location of server LEDs and information on  their statuses, refer to the server documentation. 
Possible causes: 
•  Improperly seated or faulty power supply 
• Loose or faulty power cord 
• Power source problem 
• Power on circuit problem 
• Improperly seated component or interlock problem 
• Faulty internal component     
Item Refer to 
1  Component identification (on page  7) 
2  HP Insight Diagnostics (on page...

 
Troubleshooting 88 
  

 
Troubleshooting 89 
 
 
POST problems flowchart 
Symptoms: 
•  Server does not  complete POST 
  NOTE:   The server has completed POST when the  system attempts to access the boot device. 
• Server completes POST with errors 
Possible problems: 
•  Improperly seated or faulty internal component 
• Faulty KVM device 
• Faulty video device     
Item Refer to 
1  POST error messages and beep codes  
2  Video problems in the 
HP ProLiant Servers Troubleshooting Guide  
located on the Documentation CD or...

 
Troubleshooting 90 
  
OS boot problems flowchart 
Symptoms: 
•  Server does not boot a previously installed operating system 
• Server does not boot SmartStart 
Possible causes: 
•  Corrupted operating system 
• Hard drive subsystem problem 
• Incorrect boot order setting in RBSU