HP PhotoSmart Pro B9180 User Manual

try reducing the number of sheets in the main tray to 20 sheets, or use the
specialty media tray to print on one sheet at a time.
●Remove the main tray from the printer and check that the paper stack is lying
flat in the tray, and has not been pushed up over the paper stops. When you
replace the tray, be sure to push the tray into the printer until it is seated
correctly.
●There might be too much paper loaded in the tray. Check that the paper is not
stacked above the height of the paper-length guide. If...

Colors are not printing satisfactorily
Solution
●A cartridge is out of ink. Replace it.
●Some of the ink nozzles on the printheads are clogged. Clean the printheads.
See Clean the printheads automatically.
●The color management settings of the printer might not be set properly. For
more information, see Color management.
●Check that the media type setting in the printer software matches the type of
media loaded in the tray.
The paper jammed while printing or no page came out of the printer
Solution
●If...

Print quality is poor
Solution
●Use photo paper designed for the printer. For best results, use HP Advanced
Photo Paper.
●You might be printing on the wrong side of the paper. Make sure the paper is
loaded in the main tray with the side to be printed facing down or in the
specialty media tray with the side to be printed facing up.
●You might have selected a low-resolution setting on the digital camera. Reduce
the print size of the image and try printing again. For better results in the future,
set the...

Paper errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support. The name of HP support services may vary
by country/region.
TipView the How do I? animations available from the HP Solution Center to
see how to load paper in the main tray or the specialty media tray, how to clear
a paper jam, and how to install and replace ink cartridges and printheads.
Error message: Remove media.
SolutionWhen you print on certain types of...

Error message: Automatic paper sensor failed.
SolutionThe automatic paper sensor is obstructed or damaged. Try moving the
printer out of direct sunlight, and then press OK and try printing again. If this does
not work, go to www.hp.com/support or contact HP support. The name of
HP support services may vary by country/region.
Error message: Paper size mismatch.
CauseThe size of the paper in the tray does not match the photo size selected in
the printer driver.
SolutionLoad a paper size that matches the...

Error message: Non-optimal alignment. To realign – select Align printheads. Press
OK to continue.
SolutionPrinthead alignment was unsuccessful. Select Align printheads, and
then press OK to perform the printhead alignment again. For best results, make sure
you have loaded HP Advanced Photo Paper - Glossy.
Error message: Closed loop calibration unsuccessful. Press OK to continue.
SolutionClosed loop calibration was unsuccessful. Press OK. Make sure that you
have loaded HP Advanced Photo Paper - Glossy in...

Error message: Replace the following ink cartridge(s) soon —OR— The ink in the
following ink cartridge(s) is nearing its expiration date —OR— The original HP ink
in the following ink cartridge(s) has been depleted.
SolutionPress OK to continue, or replace the specified cartridge(s). For more
information, see Replace the ink cartridges.
Error message: Replace the following faulty ink cartridge(s).
SolutionReplace the failed cartridge(s) with new HP ink cartridges. For more
information, see Replace the ink...

proxy IP address, access the embedded web server to set the proxy server settings.
See Use the embedded web server.
HP Photosmart Pro B9100 series User Guide 55
 

Chapter 5
56 HP Photosmart Pro B9100 series printer
 

6HP support
●Support process
●HP support by phone
●Additional warranty options
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP Photosmart printer.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device
information and expert assistance and includes the following features:
– Fast access to qualified online support specialists
– Software and...