HP PhotoSmart Pro B9180 User Manual

							try reducing the number of sheets in the main tray to 20 sheets, or use the
specialty media tray to print on one sheet at a time.
●Remove the main tray from the printer and check that the paper stack is lying
flat in the tray, and has not been pushed up over the paper stops. When you
replace the tray, be sure to push the tray into the printer until it is seated
correctly.
●There might be too much paper loaded in the tray. Check that the paper is not
stacked above the height of the paper-length guide. If it is, remove some paper
and try printing again.
●The paper guides might not be adjusted correctly. Make sure the paper-width
and paper-length guides fit close to the edges of the paper without bending the
paper.
●Two or more pieces of paper might be sticking together. Remove the paper from
the main tray, fan the edges of the stack to separate the sheets of paper, and
then reload the paper and try printing again.
●If the paper is wrinkled or bent, try using different paper.
●The paper might be too thin or too thick. Use HP inkjet paper for best results.
For more information, see Choose the right paper or other media.
TipFor more information on loading paper, see Choose the right paper or
other media or view the How do I? animations available from the HP Solution
Center.
Printed pages are dropping off of the output tray
SolutionAlways extend the output tray extension and flip up the paper catch when
you print.
The printout is rippled or curled
Solution
●Check that the media type setting in the printer software matches the type of
media loaded in the tray.
●Use the printer software to lower the ink saturation level. See the electronic Help
for more information.
The document printed at an angle or is off-center
SolutionThe paper might not be loaded correctly. Reload the paper, making sure
it is correctly oriented in the tray and that the paper-width and paper-length guides
fit close to the edges of the paper. For more information on loading paper, see
Choose the right paper or other media or view the How do I? animations available
from the HP Solution Center.
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							Colors are not printing satisfactorily
Solution
●A cartridge is out of ink. Replace it.
●Some of the ink nozzles on the printheads are clogged. Clean the printheads.
See Clean the printheads automatically.
●The color management settings of the printer might not be set properly. For
more information, see Color management.
●Check that the media type setting in the printer software matches the type of
media loaded in the tray.
The paper jammed while printing or no page came out of the printer
Solution
●If the paper jammed while printing, try the following:
– Turn off the printer, and then unplug it from the power source. Remove the
rear door. Gently remove the jammed paper from the printer, and then
replace the rear door. Open the top door and clear the printer of any paper
obstructing the paper path. If needed, gently move the printhead assembly
to one side to remove the paper. Plug the printer back in and turn it on. Try
printing again.
– If you were printing labels, make sure a label did not become unglued from
the label sheet while going through the printer.
– Dry conditions can cause paper to curl, which can cause paper jams, so
store expensive specialty media in a plastic bag rather than in the main tray.
●Try pulling out the main tray and replacing it in the printer, making sure to push
the tray in as far as it will go, until it is fully seated.
●The printer might need attention. Read the printer screen for instructions.
A blank page came out of the printer
Solution
●Check the ink-level percentages on the printer screen. Replace any empty ink
cartridges. For more information, see Replace the ink cartridges.
●You might have begun printing and then cancelled the process. If you cancelled
the process before printing started, the printer might have already loaded paper
in preparation for printing. The next time you print, the printer ejects the blank
page before starting the new printing project.
The printer ejects the paper when preparing to print
SolutionDirect sunlight could be interfering with the operation of the automatic
paper sensor. Move the printer out of direct sunlight.
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							Print quality is poor
Solution
●Use photo paper designed for the printer. For best results, use HP Advanced
Photo Paper.
●You might be printing on the wrong side of the paper. Make sure the paper is
loaded in the main tray with the side to be printed facing down or in the
specialty media tray with the side to be printed facing up.
●You might have selected a low-resolution setting on the digital camera. Reduce
the print size of the image and try printing again. For better results in the future,
set the digital camera to a higher photo resolution.
●There might be a problem with a printhead. Try the following:
– Run an automatic cleaning procedure from the printer control panel. For
more information, see Clean the printheads automatically.
– Calibrate the printer from the control panel. For more information, see Align
and calibrate the printer.
– Clean the nozzles on the printheads. For more information, see Clean the
printhead nozzles manually.
●If you are printing from a large file (for example, printing a large image at high
dpi), and your system has insufficient RAM and/or a processor of insufficient
speed, your print quality may be poor. Try the following workarounds, or
increase your system processor speed and physical memory size (RAM).
Please visit www.hp.com/support (search keyword: P
HOTOSMART PRO B9180) for
more information on this issue. To optimize print quality for slow computers:
– Close all applications except the application you are printing from. Make
sure there are no processes running in the background.
– Change your color management strategy to “Managed by Application,” or
disable color management. See Color management for more information.
– If you are printing a landscape image, rotate it into portrait orientation and
select portrait orientation in the driver before printing.
A scratch or dent appears along the edge of printed rigid media
SolutionWhen you load rigid media that is 28 cm (11 inches) wide on the specialty
media tray, place the media 15 mm (0.5 inches) to the left of the raised edge of the
tray, instead of aligning it flush with the raised edge. Make sure that the back edge
of the media (the edge nearest to you) is aligned with the dashed white line on the
tray.
Error messages
Error messages that are displayed on the printer screen can be divided into the following
types:
●Paper errors
●Printer setup errors
●Ink cartridge and printhead errors
●Network errors
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							Paper errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support. The name of HP support services may vary
by country/region.
TipView the How do I? animations available from the HP Solution Center to
see how to load paper in the main tray or the specialty media tray, how to clear
a paper jam, and how to install and replace ink cartridges and printheads.
Error message: Remove media.
SolutionWhen you print on certain types of media using the specialty media tray,
the printer does not fully eject the media from the printer. If the printer prompts you
to Remove media, grasp the media with both hands and gently pull it from the front
of the printer.
Paper jam. Remove media and check flatness. Press OK to continue.
SolutionWhen you print on canvas media using the specialty media tray, the
printer performs a preliminary test to check that the media is flat so that the media
or the printer will not be damaged. If the media is not flat enough, the printer prompts
you to remove the media to check for flatness. Grasp the media with both hands and
gently pull it from the back of the printer through the rear slot. Place the media in a
plastic bag and gently bend it in the opposite direction until it lies flat.
Error message: Paper jam. Clear jam then press OK.
Solution
●Try pulling out the main tray and replacing it in the printer, making sure to push
the tray in as far as it will go, until it is fully seated.
●If the paper jammed while printing, try the following:
– Turn off the printer, and then unplug it from the power source. Remove the
rear door. Gently remove the jammed paper from the printer, and then
replace the rear door. Open the top door and clear the printer of any paper
obstructing the paper path. If needed, gently move the printhead assembly
to one side to remove the paper. Plug the printer back in and turn it on. Try
printing again.
– If you were printing labels, make sure a label did not become unglued from
the label sheet while going through the printer.
– Dry conditions can cause paper to curl, which can cause paper jams, so
store expensive specialty media in a plastic bag rather than in the main tray.
Error message: Out of paper. Load paper then press OK.
SolutionLoad paper, and then press OK to print again. For paper-loading
instructions, see Load the main tray.
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							Error message: Automatic paper sensor failed.
SolutionThe automatic paper sensor is obstructed or damaged. Try moving the
printer out of direct sunlight, and then press OK and try printing again. If this does
not work, go to www.hp.com/support or contact HP support. The name of
HP support services may vary by country/region.
Error message: Paper size mismatch.
CauseThe size of the paper in the tray does not match the photo size selected in
the printer driver.
SolutionLoad a paper size that matches the photo size selected, or change the
photo size in the printer driver to match the paper you are using. For paper-loading
instructions, see Load the main tray.
Printer setup errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support. The name of HP support services may vary
by country/region.
TipView the How do I? animations available from the HP Solution Center to
see how to load paper in the main tray or the specialty media tray, how to clear
a paper jam, and how to install and replace ink cartridges and printheads.
Error message: Priming incomplete. Remove printheads. Reinsert setup caps.
SolutionThe first time you set up the printer, follow the directions in the Quick
Start guide.
After you have installed the ink cartridges, the printer primes the ink cartridges to
start the flow of ink and purge air from the ink line. If you remove the setup caps from
inside the printer before the ink cartridges have been installed or before the ink
cartridges have been primed, the printer screen displays the error Priming
incomplete.
1. Remove the printheads, if installed, reinsert the setup caps, and then close the
top door.
2. Check that you have installed all the ink cartridges in the correct stalls in the ink
cartridge compartment on the front of the printer. Close the ink cartridge door.
The printer primes the ink cartridges to start the flow of ink and purge air from
the ink line.
3.Wait until you are prompted on the printer screen to open the top door, and
then remove the setup caps and install the printheads.
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							Error message: Non-optimal alignment. To realign – select Align printheads. Press
OK to continue.
SolutionPrinthead alignment was unsuccessful. Select Align printheads, and
then press OK to perform the printhead alignment again. For best results, make sure
you have loaded HP Advanced Photo Paper - Glossy.
Error message: Closed loop calibration unsuccessful. Press OK to continue.
SolutionClosed loop calibration was unsuccessful. Press OK. Make sure that you
have loaded HP Advanced Photo Paper - Glossy in the main tray, select Closed
loop calibration, and then press OK to perform the calibration again.
Error message: Extended inactivity detected. Recommend closed loop calibration.
Press OK to continue.
SolutionIf the printer is turned off for an extended period of time, the printer
prompts you to perform a closed loop calibration. Make sure that you have
loaded HP Advanced Photo Paper - Glossy in the main tray, and then click OK to
perform the calibration and to maintain the best print quality.
Error message: Top door is open.
SolutionClose the top door of the printer.
Ink cartridge and printhead errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support. The name of HP support services may vary
by country/region.
TipView the How do I? animations available from the HP Solution Center to
see how to load paper in the main tray or the specialty media tray, how to clear
a paper jam, and how to install and replace ink cartridges and printheads.
Error message: The ink in the following cartridge(s) is past its expiration date. —
OR— The following ink cartridge(s) appears to be missing or damaged —OR—
Cannot print. Replace the following empty ink cartridge to resume printing.
SolutionThe specified ink cartridge or printhead might be old or damaged.
Remove the cartridge and then reinstall it. For more information, see Replace the
ink cartridges. If this does not work, replace the cartridge. If the printhead needs to
be replaced, contact HP support for special instructions.
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							Error message: Replace the following ink cartridge(s) soon —OR— The ink in the
following ink cartridge(s) is nearing its expiration date —OR— The original HP ink
in the following ink cartridge(s) has been depleted.
SolutionPress OK to continue, or replace the specified cartridge(s). For more
information, see Replace the ink cartridges.
Error message: Replace the following faulty ink cartridge(s).
SolutionReplace the failed cartridge(s) with new HP ink cartridges. For more
information, see Replace the ink cartridges.
Error message: The following ink cartridge(s) is not intended for use in this printer.
SolutionYou have inserted a ink cartridge that does not work with the printer.
Replace the cartridge with one that is compatible with the printer. For more
information, see Replace the ink cartridges.
Error message: Install the following printhead(s).
SolutionOne of the printheads has not been installed correctly. Remove the
printheads and follow the instructions in the Quick Start guide for installing the ink
cartridges and printheads.
Error message: Replace the following faulty printhead(s). —OR— Replace the
following incompatible printhead(s).
SolutionContact HP support for special instructions on troubleshooting printhead
problems.
Error message: Replace the following incompatible printhead(s).
SolutionOne or more of the printheads is incompatible. Replace the incompatible
printheads with the correct printheads. For more information, see Replace faulty
printheads.
Network errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support. The name of HP support services may vary
by country/region. You can also find help with networking the printer by going to the home
page of the embedded web server in the printer. See To open help for the embedded
web server.
Error message: Network not connected.
SolutionThe printer cannot find the network. Make sure the ethernet cable is
properly connected to the ethernet port and the network. If your network requires a
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							proxy IP address, access the embedded web server to set the proxy server settings.
See Use the embedded web server.
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							6HP support
●Support process
●HP support by phone
●Additional warranty options
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP Photosmart printer.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device
information and expert assistance and includes the following features:
– Fast access to qualified online support specialists
– Software and driver updates for the HP Photosmart printer
– Valuable HP Photosmart printer and troubleshooting information for common
problems
– Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP Photosmart printer
3. For Europe only: Contact your local point of purchase. If the HP Photosmart printer
has a hardware failure, you will be asked to bring it back to your local point of
purchase. (Service is provided at no charge during the device limited warranty
period. After the warranty period, you will be quoted a service charge.)
4. Call HP support. Support options and availability vary by device, country/region, and
language.
HP support by phone
For a list of support phone numbers, see the phone number list on the inside of the front
cover.
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Photosmart printer.
Be prepared to provide the following information:
●Device model number (located on the label on the front of the device)
●Device serial number (located on the back or bottom of the device)
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