HP PhotoSmart Pro B9180 User Manual

							7. Remove and discard the orange protective covers from the printhead. Do not touch
the gold-colored contacts on the printhead.
8. Open the pre-moistened swab included inside the printhead package.
9. Wipe the printhead nozzles with the foam tip of the swab. Wipe along the length of
the nozzles at least 3 times.
10. Insert the new printhead into its color-coded stall in the orientation shown. Press
straight down on the printhead until it is all the way in. The printhead is designed to
insert in only one direction.
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							11. Lower the open printhead assembly cover so that it clips under the metal bar, and
then fold the cover back down to its original position.
12. Close the top door.
The printer automatically performs printhead alignment and color calibration. Make
sure that you have loaded HP Advanced Photo Paper - Glossy in the main tray,
and then click OK to perform the alignment and calibration. For information about
alignment and calibration, see Align and calibrate the printer.
Clean the printer
For best results, keep the outside of the printer clean. If you notice any ink residue on
the outside of the printer, be sure to clean it off using the following steps.
NoteNever clean the inside of the printer.
Clean the printer
To clean the outside of the printer
1. Turn off the printer by pressing the On button.
2. Wipe the outside of the printer with a soft cloth that has been lightly moistened with
water. Be sure to wipe away any ink residue that has accumulated on the output tray.
CautionDo not use any type of cleaning solution. Household cleaners and
detergents might damage the printer finish.
3. Press On to turn on the printer.
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							Do not clean inside the printer
Clean the printheads automatically
If you notice white lines or single-color streaks on the photos you print, the printheads
might need to be cleaned.
To clean the printheads automatically
1. Press Menu on the printer control panel.
2. Select Clean printheads, and then press OK.
3. Following the directions on the printer screen, load paper so the printer can print a
test page after cleaning the printheads. Use Letter or A4-sized plain paper to
conserve photo paper.
4. Press OK to begin cleaning the printheads.
If you still notice white streaks or missing colors on the test page, you might need to clean
the printhead nozzles manually. For more information, see Clean the printhead nozzles
manually.
Note 1Do not clean the printheads more often than necessary, since the
cleaning uses ink.
Note 2If a message appears on the printer screen directing you to replace a
printhead, try cleaning the printheads as directed here, first automatically, and
then manually if necessary. If the message still appears on the printer screen after
cleaning, call HP support. If the support staff tell you that the printhead needs to
be replaced, see Replace faulty printheads for more information.
Clean the printhead nozzles manually
If you use the printer in a dusty environment, debris might accumulate on the gold-colored
nozzles and cause printing problems. If you have tried cleaning the printheads
automatically using the Clean printheads procedure from the control panel, and you are
still experiencing image quality problems, you can clean the printhead nozzles manually
using the following procedure.
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							To clean the printhead nozzles
1. Gather the following items to clean the nozzles on the printheads:
– Distilled water (tap water might contain contaminants that can damage the ink
cartridge).
– Cotton swabs or other soft, lint-free material that will not stick to the ink cartridge.
Do not use a paper product, such as coffee filters or paper tissues.
– Sheets of paper or paper towels to rest the printheads on.
2. Open the top door of the printer.
3. Press OK until the printhead assembly moves to the left side of the printer and stops.
4. Raise the printhead assembly cover.
5. Remove a printhead and place it on a piece of paper with the ink nozzle plate facing
up.
Caution 1Do not touch the ink nozzle plate or gold-colored contacts with
your fingers. Doing so will result in clogs, ink failure, and bad electrical
connections.
Caution 2Do not leave the printhead outside the printer for more than 30
minutes. Ink nozzles exposed to the air longer than this might dry out and
cause printing problems.
6. Lightly moisten a cotton swab with distilled water and squeeze any excess water
from the swab by pressing it against a clean plastic or tile surface. Do not use your
fingers to squeeze the excess water from the swab, because the oil from your fingers
could contaminate the swab.
7. Gently wipe along the length of the nozzle plate on the printhead with the cotton
swab.
1Ink nozzle plate
2Do not touch or clean the gold-colored contacts
8. Repeat steps 6 and 7 until no ink residue or dust appears on a clean swab.
9. Insert the printhead in the printer, and then close the top door.
The printer automatically performs printhead alignment and color calibration. Make
sure that you have loaded HP Advanced Photo Paper - Glossy in the main tray,
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							and then click OK to perform the alignment and calibration. For information about
alignment and calibration, see Align and calibrate the printer.
NoteIf a message appears on the printer screen directing you to replace a
printhead, call HP support. If the support staff tell you that the printhead needs to
be replaced, see Replace faulty printheads for more information.
Align and calibrate the printer
The first time you install printheads in the printer or if you replace a faulty printhead, the
printer performs a printer alignment and calibration automatically. However, if colors in
the photos you print are misaligned, or if the alignment page does not print correctly when
you install a new printhead, use the following procedures to align and calibrate the printer
manually.
For consistent and accurate color reproduction on all the supported paper types, be sure
to calibrate the printer color periodically. Before aligning and calibrating the printer, check
that you are using the correct paper. Use HP Advanced Photo Paper - Glossy for
printhead alignment and printer color calibration. Use Letter or A4-sized paper. If you
use a different type of paper, the results may not be accurate.
To align the printheads
1. Load Letter or A4-sized HP Advanced Photo Paper - Glossy in the main tray.
2. Press Menu on the printer control panel.
3. Select Calibrate printer, and then press OK.
4. Select Align printheads, and then press OK.
To calibrate the printer color using closed loop calibration
1. Load Letter or A4-sized HP Advanced Photo Paper - Glossy in the main tray.
2. Press Menu on the printer control panel.
3. Select Calibrate printer, and then press OK.
4. Select Closed loop calibration, and then press OK.
To reset the closed loop calibration
1. Load Letter or A4-sized HP Advanced Photo Paper - Glossy in the main tray.
2. Press Menu on the printer control panel.
3. Select Calibrate printer, and then press OK.
4. Select Reset closed loop calibration, and then press OK.
Print a test page
You can print a test page to check the condition of the ink cartridges. The test page also
contains useful information about the printer, including the printer serial number and
firmware version.
To print a test page
1. Press Menu on the printer control panel.
2. Select Print test page, and then press OK.
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							NoteThe ink levels shown on the test page are an estimate only. Actual ink
volumes may vary.
Print a sample page
You can print a sample page to verify that the printer can successfully print a photo. If
you are having trouble printing a photo from your software program, use this option as
part of the troubleshooting process to determine whether the problem is with the printer
or software program.
To print a sample page
1. Load paper in the main tray. Use plain paper to conserve photo paper.
2. Press Menu on the printer control panel.
3. Select Print a sample page, and then press OK.
Download printer software updates
Download the latest printer software updates periodically to ensure you have the latest
features and improvements.
NoteThe printer software update that you download from the HP Web site
updates only the printer driver. It does not update the HP Photosmart Premier
software.
To download the printer software (Windows)
1. Make sure the computer is connected to the Internet.
2. From the Windows Start menu, select Programs, point to HP, and then click
HP Software Update.
3. Click Next. HP Software Update searches the HP Web site for printer software
updates.
– If the computer has the most recent version of the printer driver installed, No
updates are available for your system at this time appears in the
HP Software Update window.
– If the computer does not have the most recent version of the printer driver
installed, a software update appears in the HP Software Update window.
4. If a software update is available, check the box beside the update to select it.
5. Click Next.
6. Follow the onscreen instructions.
NoteYou can also download printer software updates by going to www.hp.com/
support, selecting your country/region, entering the printer name in the search
box, and clicking Software & Driver Downloads.
To download the printer software (Mac)
1. Make sure the computer is connected to the Internet.
2. On your Mac in the Finder, choose Go, and then click Applications.
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							3. Choose Hewlett-Packard, point to Photosmart, and then click HP Photosmart
Update.
4. Follow the onscreen instructions to check for software updates.
If you are behind a firewall, you need to enter the proxy server information in the
updater.
NoteYou can also download printer software updates by going to www.hp.com/
support, selecting your country/region, entering the printer in the search box, and
clicking on Software & Driver downloads.
Uninstall the printer software
If you need to uninstall the printer software, follow these steps.
Uninstall the printer software (Windows)
1. From the Windows Start menu, click Programs or All Programs, click HP, and then
click HP Photosmart Pro B9100 series.
2. Click Uninstall.
Uninstall the printer software (Mac)
1. Open the HP Device Manager.
2. Click Uninstall in the pop-up menu.
The HP Uninstaller dialog box appears.
3. Click the printer, and then click Uninstall.
4. Click Quit, and then empty the Trash.
5. Disconnect the printer from the computer, and then restart the computer.
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							5Troubleshooting
The printer is designed to be reliable and easy to use, but if you have any problems, refer
to this section for possible solutions. It contains information about the following topics:
●Printer software installation problems
●Printer hardware problems
●Printing problems
●Error messages
For additional troubleshooting information, see the electronic Help.
Printer software installation problems
NoteBefore contacting HP support, read this section for troubleshooting tips or
go to the online support services at www.hp.com/support. The name of
HP support services may vary by country/region.
If the printer software did not install successfully or if the printer and computer are not
communicating properly after software installation, check this section for possible
solutions.
Before proceeding, check all cable connections between the printer and computer, and
ensure that you are using the most recent version of the printer software.
The System Requirements dialog box is displayed during installation
CauseA component of the computer system does not meet minimum system
requirements.
SolutionUpgrade the component to the minimum system requirement and then
reinstall the printer software.
The computer could not read the HP Photosmart CD
SolutionMake sure the CD is not dirty or scratched. If other CDs work but the
HP Photosmart one does not, you might have a damaged CD. You can request a
new CD from HP support. If other CDs do not work, you might need to service the
CD-ROM drive.
The installation software does not start automatically when the CD is inserted
(Windows only)
SolutionFrom the Windows Start menu, select Run. Click Browse, and then
navigate to the CD drive where you inserted the HP Photosmart CD. Double-click
the setup.exe file.
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							The Found New Hardware Wizard opens but doesn’t recognize the printer
(Windows only)
CauseYou might have connected the USB cable before completing the software
installation.
SolutionDisconnect the USB cable and restart the software installation. Connect
the USB cable when prompted during software installation.
The computer stops responding during software installation
CauseVirus protection software or another software program is running in the
background and slowing down the installation process.
SolutionWait while the software finishes copying files; this might take several
minutes. If, after several minutes, the computer is still not responding, restart the
computer, pause or disable any active virus protection software, quit all other
software programs, and then reinstall the printer software.
Printer hardware problems
Note 1Before contacting HP support, read this section for troubleshooting tips
or go to the online support services at www.hp.com/support. The name of
HP support services may vary by country/region.
Note 2If you want to connect the printer to a computer with a USB cable, HP
recommends using a cable of less than 3 meters (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields.
The On light is flashing blue but the printer is not printing
SolutionThe printer is busy processing information; wait for it to finish.
The Attention light is flashing red
SolutionCheck the printer and computer screens for instructions. For information
on specific error messages see Error messages.
If the Attention light continues to flash red go to www.hp.com/support, or contact
HP support.
The Attention light is solid amber
SolutionTurn off the printer, and then unplug its power cord. Wait about 30
seconds, and then plug it in again. Turn on the printer.
If the Attention light remains amber go to www.hp.com/support, or contact
HP support.
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							The Attention light flashed amber briefly after I turned the printer off
SolutionThis is a normal part of the power-down process; it does not indicate a
problem with the printer.
The printer is plugged in but will not turn on
Solution
●The printer might have drawn too much power. Unplug the printer power cord.
Wait about 30 seconds, and then plug the cord back in. Turn on the printer.
●The printer might be plugged into a power strip that is turned off. Turn on the
power strip, and then turn on the printer.
●The power cord could be defective.
The printer makes noises when I turn it on, or starts making noises after sitting
unused for a while
SolutionThe printer might make noises after a period of inactivity or when its
power supply has been interrupted and then restored. This is normal operation. The
printer is performing an automatic maintenance procedure to ensure it produces the
best quality output. For more information, see Leave the printer on.
Printing problems
NoteBefore contacting HP support, read this section for troubleshooting tips or
go to the online support services at www.hp.com/support. The name of
HP support services may vary by country/region.
TipView the How do I? animations available from the HP Solution Center to
see how to load paper in the main tray or the specialty media tray, how to clear
a paper jam, and how to install and replace ink cartridges and printheads.
Printing is very slow
CauseYou might be printing a PDF or a project containing high-resolution
graphics or photos. Large, complex projects containing graphics or photos print
slower than text documents.
SolutionConsider using lower resolution graphics in the project, if possible, or
allow for longer print times in your workflow.
Paper does not feed into the printer correctly from the main tray
Solution
●If you are using non-HP brands of glossy media or thick media in the main tray,
and the printer does not feed the paper or feeds multiple sheets through at once,
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