HP PhotoSmart Pro B9180 User Manual

7. Remove and discard the orange protective covers from the printhead. Do not touch
the gold-colored contacts on the printhead.
8. Open the pre-moistened swab included inside the printhead package.
9. Wipe the printhead nozzles with the foam tip of the swab. Wipe along the length of
the nozzles at least 3 times.
10. Insert the new printhead into its color-coded stall in the orientation shown. Press
straight down on the printhead until it is all the way in. The printhead is designed to
insert in only one...

11. Lower the open printhead assembly cover so that it clips under the metal bar, and
then fold the cover back down to its original position.
12. Close the top door.
The printer automatically performs printhead alignment and color calibration. Make
sure that you have loaded HP Advanced Photo Paper - Glossy in the main tray,
and then click OK to perform the alignment and calibration. For information about
alignment and calibration, see Align and calibrate the printer.
Clean the printer
For best results,...

Do not clean inside the printer
Clean the printheads automatically
If you notice white lines or single-color streaks on the photos you print, the printheads
might need to be cleaned.
To clean the printheads automatically
1. Press Menu on the printer control panel.
2. Select Clean printheads, and then press OK.
3. Following the directions on the printer screen, load paper so the printer can print a
test page after cleaning the printheads. Use Letter or A4-sized plain paper to
conserve photo paper.
4....

To clean the printhead nozzles
1. Gather the following items to clean the nozzles on the printheads:
– Distilled water (tap water might contain contaminants that can damage the ink
cartridge).
– Cotton swabs or other soft, lint-free material that will not stick to the ink cartridge.
Do not use a paper product, such as coffee filters or paper tissues.
– Sheets of paper or paper towels to rest the printheads on.
2. Open the top door of the printer.
3. Press OK until the printhead assembly moves to the left...

and then click OK to perform the alignment and calibration. For information about
alignment and calibration, see Align and calibrate the printer.
NoteIf a message appears on the printer screen directing you to replace a
printhead, call HP support. If the support staff tell you that the printhead needs to
be replaced, see Replace faulty printheads for more information.
Align and calibrate the printer
The first time you install printheads in the printer or if you replace a faulty printhead, the
printer...

NoteThe ink levels shown on the test page are an estimate only. Actual ink
volumes may vary.
Print a sample page
You can print a sample page to verify that the printer can successfully print a photo. If
you are having trouble printing a photo from your software program, use this option as
part of the troubleshooting process to determine whether the problem is with the printer
or software program.
To print a sample page
1. Load paper in the main tray. Use plain paper to conserve photo paper.
2. Press Menu...

3. Choose Hewlett-Packard, point to Photosmart, and then click HP Photosmart
Update.
4. Follow the onscreen instructions to check for software updates.
If you are behind a firewall, you need to enter the proxy server information in the
updater.
NoteYou can also download printer software updates by going to www.hp.com/
support, selecting your country/region, entering the printer in the search box, and
clicking on Software & Driver downloads.
Uninstall the printer software
If you need to uninstall the...

5Troubleshooting
The printer is designed to be reliable and easy to use, but if you have any problems, refer
to this section for possible solutions. It contains information about the following topics:
●Printer software installation problems
●Printer hardware problems
●Printing problems
●Error messages
For additional troubleshooting information, see the electronic Help.
Printer software installation problems
NoteBefore contacting HP support, read this section for troubleshooting tips or
go to the online...

The Found New Hardware Wizard opens but doesn’t recognize the printer
(Windows only)
CauseYou might have connected the USB cable before completing the software
installation.
SolutionDisconnect the USB cable and restart the software installation. Connect
the USB cable when prompted during software installation.
The computer stops responding during software installation
CauseVirus protection software or another software program is running in the
background and slowing down the installation process....

The Attention light flashed amber briefly after I turned the printer off
SolutionThis is a normal part of the power-down process; it does not indicate a
problem with the printer.
The printer is plugged in but will not turn on
Solution
●The printer might have drawn too much power. Unplug the printer power cord.
Wait about 30 seconds, and then plug the cord back in. Turn on the printer.
●The printer might be plugged into a power strip that is turned off. Turn on the
power strip, and then turn on the...