HP Photosmart D5368 User Manual

							
10.The HP Photosmart prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
A success or failure  message appears.
NOTE:If you have colored paper loaded in the input tray when you align the
printer, the alignment will fail. Load unused plain white paper into the input tray,
and then try the alignment again.
11. Press  OK to continue.
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the HP Photosmart.
Many issues are caused when the HP Photosma rt is connected to the computer using a
USB cable before the HP Photosmart software is installed on the computer. If you
connected the HP Photosmart to your comput er before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP Photosmart, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
The HP Photosmart will not turn on
•
I connected the USB cable, but I am having problems using the HP Photosmart with
my computer
•
The HP Photosmart does not print
The HP Photosmart will not turn on Cause: The HP Photosmart is not properly connected to a power supply.
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Solution:
•Make sure the power cord is firmly connected to both the HP Photosmart and the
power adapter. Plug the power cord into a grounded power outlet, surge protector,
or power strip.
1Power connection
2Power cord and adapter
3Grounded power outlet
•If you are using a power strip, make sure the power strip is on. Or, try plugging
the HP Photosmart directly into a grounded power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the HP Photosmart into a switched outlet, make sure the switch is
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: You pressed the  On button too quickly.
Solution: The HP Photosmart might not respond if you press the  On button too
quickly. Press the  On button once. It migh t take a few minutes for the HP Photosmart
to turn on. If you press the  On button again during this time, you might turn the device
off.
CAUTION: If the HP Photosmart still does not turn on, it might have a mechanical
failure. Unplug the HP Photosmart from the power outlet and contact HP. Go to:
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
I connected the USB cable, but I am having problems using the HP Photosmart with
my computer
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before prompted can cause errors.
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Solution:You must first install the software that came with the HP Photosmart
before connecting the USB cable. During installation, do not plug in the USB cable
until prompted by the onscreen instructions.
Once you have installed the software, connecting your computer to the
HP Photosmart with a USB cable is straightforward. Simply plug one end of the USB
cable into the back of your computer and the other into the back of the HP Photosmart.
You can connect to any USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the HP Photosmart.
The HP Photosmart does not print
Cause: The HP Photosmart and computer are not communicating with each other.
Solution: Check the connection between the HP Photosmart and computer.
For more information, see:
“
Communication problems over a USB connection” on page 69
Cause: There might be a problem with one or more of the print cartridges.
Solution: Check that the print cartridges are installed properly and have ink.
For more information, see:
“
Work with print cartridges” on page 53
Cause: The HP Photosmart might not be turned on.
Solution: Look at the display on the HP Photosmart. If the display is blank and the
On  button is not lit, the HP Photosmart is turned off. Make sure the power cord is
firmly connected to the HP Photosmart and plugged into a power outlet. Press the
On  button to turn on the HP Photosmart.
Cause: The HP Photosmart might be out of paper.
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Solution:Load paper in the input tray.
For more information, see:
“
Load paper” on page 17
Software installati on troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP Photosmart software.
This section contains the following topics:
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
•
The minimum system ch ecks screen appears
•
A red X appears on the USB connect prompt
•
I received a message that an unknown error has occurred
•
The registration screen does not appear
•
Uninstall and reinstall the software
•
Missing HP Photosmart Software
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Cause: The installation failed to run automatically.
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows  Start menu, click  Run (or click  Accessories , and then Run).
2. In the  Run dialog box, enter  d:\setup.exe, and then click  OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
The minimum system checks screen appears
Cause: Your system does not meet the mini mum requirements to install the
software.
Solution: Click Details  to see what the specific problem is, and then correct the
problem before attempting to install the software.
A red X appears on the USB connect prompt
Cause: Normally, a green check appears indicating that the USB connection is
successful. A red X indicates that the USB connection failed.
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Solution:Check that the HP Photosmart is turned on, and then try the USB
connection again.
To retry the USB connection
1. Unplug the HP Photosmart power cord, and then plug it in again.
2. Verify that the USB cable and power cord are plugged in.
3.Click  Retry  to retry the connection. If this does not work, continue to the next step.
4. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.
5. Continue with the installation and restart the computer when prompted.
For more information, see:
“
Uninstall and reinstall the software” on page 85
I received a message that an unknown error has occurred Cause: The source of the error is unknown.
Solution: Try to continue with the installation. If that does not work, stop and then
restart the installation, and follow the directions on the screen. If an error occurs, you
might need to uninstall and then reinstall the software. Do not simply delete the
HP Photosmart application files from your computer. Make sure to remove them
properly using the uninstall utility provided when you installed the software that came
with the HP Photosmart.
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For more information, see:
“
Uninstall and reinstall the software” on page 85
The registration screen does not appearCause: The registration screen did not launch automatically.
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking  Start, pointing to  Programs or All Programs , HP , Photosmart
D5300 series , and then clicking  Product Registration .
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP Photosmart application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP Photosmart.
To uninstall from a Windows computer, method 1
1.Disconnect the HP Photosmart from your computer. Do not connect the
HP Photosmart to your computer until after you have reinstalled the software.
2. On the Windows  taskbar, click Start, Programs  or All Programs , HP , Photosmart
D5300 series , Uninstall .
3. Follow the onscreen instructions.
4. If you are asked whether you would like to remove shared files, click  No.
Other programs that use these files might not work properly if the files are deleted.
5. Restart your computer.
NOTE: It is important that you disconnect  the HP Photosmart before restarting
your computer. Do not connect the HP Photosmart to your computer until after
you have reinstalled the software.
6. To reinstall the software, insert the HP Photosmart CD-ROM into your computer’s
CD-ROM drive, and follow the onscreen instructions and the instructions provided in
the Setup Guide that came with the HP Photosmart.
7. After the software is installed, connect the HP Photosmart to your computer.
8. Press the  On button to turn the HP Photosmart on.
After connecting and turning on the HP Photosmart, you might have to wait several
minutes for all of the Plug and Play events to complete.
9. Follow the onscreen instructions.
To uninstall from a Windows computer, method 2
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
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1.On the Windows taskbar, click  Start, Settings , Control Panel  (or just Control
Panel ).
2. Double-click  Add/Remove Programs  (or click Uninstall a program ).
3. Select  HP Photosmart Prin ter Driver Software, and then click Change/Remove .
Follow the onscree n instructions.
4. Disconnect the HP Photosmart from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the HP Photosmart before restarting
your computer. Do not connect the HP Photosmart to your computer until after
you have reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP Photosmart.
To uninstall from a Windows computer, method 3
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. Disconnect the HP Photosmart from your computer.
3. Select  Uninstall  and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the HP Photosmart before restarting
your computer. Do not connect the HP Photosmart to your computer until after
you have reinstalled the software.
5. Start the Setup program for the HP Photosmart again.
6. Select  Install.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP Photosmart.
Missing HP Photosmart Software Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP Photosmart.
If it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP Photosmart.
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Cause:The HP Photosmart is turned off.
Solution: Turn the HP Photosmart on.
Cause:The computer is turned off.
Solution: Turn the computer on.
Cause:The HP Photosmart is not properly connected to the computer.
Solution: Check the connection from the HP Photosmart to your computer. Verify
that the USB cable is securely plugged into the USB port on the back of the
HP Photosmart. Make sure the other end of the USB cable is plugged into a USB port
on your computer. After the cable is connected properly, turn the HP Photosmart off
and then on again.
For more information on setting up the HP Photosmart and connecting it to your
computer, see the Setup Guide that came with the HP Photosmart.
Print quality troubleshooting
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
• To achieve the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing along with genuine HP
ink. HP papers and HP ink are specifically de signed to work well together to provide
high-quality output.
• Replace refilled or empty cartridges with genuine HP print cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see  “
Set the paper type for printing” on page 29  and “Choose
papers for printing” on page 15 .
• Print and evaluate a self-test.
For more information, see  “
Print a self-test report” on page 58 .
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If the self-test shows a defect, try the following:
• Clean the print cartridges automatically. For more information, see “
Clean the
print cartridges” on page 62.
• If you are missing lines when you print, clean the electrical contacts. For more information, see  “
Clean the print cartridge contacts” on page 62 .
• Replace the print cartridge.  For more information, see “
Replace the print
cartridges” on page 54 .
• If the self-test does not show a problem, investigate other causes, such as the image
file or software program.
For additional print cartridge troubleshooting, visit the HP Web site at 
www.hp.com/
support .
This section contains the following topics:
•
Ink is bleeding or smearing
•
Ink is not filling the text or graphics completely
•
The text edges are jagged
•
The printout has a horizontal band of distortion near the bottom of the page
•
Colors run into each other on the printout
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Paper is not picked up from the input tray
Ink is bleeding or smearing Cause: The paper type is not suitable for the HP Photosmart.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause: The print cartridges need to be cleaned.
Solution: Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
For more information on  print cartridges, see “
Troubleshoot print cartridges”
on page 74 .
Cause:The paper is too close to the print cartridge during printing.
Solution: If the paper is too close to the print cartridge during printing, the ink might
be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as
a mailing envelope. Make sure the paper lays flat in the input tray and is not too
wrinkled.
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Ink is not filling the text or graphics completelyCause: The Paper Type  setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the
input tray.
For more information, see:
“
Set the paper type for printing” on page 29
Cause: The print quality setting on the HP Photosmart is set too low.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as  Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 70
Cause: The print cartridges need to be cleaned or might be out of ink.
Solution: Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information on print cartridges, see  “
Troubleshoot print cartridges”
on page 74 .
Cause:You are using non-HP ink.
Solution: HP recommends that you use genuine HP print cartridges. Genuine HP
print cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
The text edges are jagged
Cause: The font is a custom size.
Solution: Some software applications offer custom fonts that have jagged edges
when enlarged or printed. Also, if you want to print bitmapped text, it might have
jagged edges when enlarged or printed.
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Troubleshooting