HP Photosmart D5368 User Manual

							
Use TrueType or OpenType fonts to ensure that the HP Photosmart is able to print
smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
The printout has a horizontal band of distortion near the bottom of the pageCause: Your photo image has light blue, gray, or brown hues that print near the
bottom of the page.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality sett ing, such as Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page. Print the
image using six-ink printing. To do so, install the photo print cartridge in place of the
black print cartridge. With the photo print cartridge and the tri-color print cartridge
installed, you have a six-ink system, which provides enhanced quality photos.
For more information, see:
•“
Information on paper” on page 70
•“
Troubleshoot print cartridges” on page 74
Colors run into each other on the printout
Cause: The print quality setting is set too high for the type of paper loaded in the
HP Photosmart.
Solution: Check the quality setting. Use a lower quality setting to decrease the
amount of ink used for printing.
For more information, see:
“
Change the print speed or quality” on page 30
Cause: The paper type is not suitable for the HP Photosmart.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause: You are printing on the wrong side of the paper.
Solution: Load paper with the side you want to print on facing down. For example,
if you are loading glossy pho to paper, load the paper with the glossy side down.
For more information, see:
“
Load paper” on page 17
Cause: You are using non-HP ink.
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Solution:HP recommends that you use genuine HP print cartridges. Genuine HP
print cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
Cause: The print cartridges need to be cleaned.
Solution: Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
For more information on print cartridges, see  “
Troubleshoot print cartridges”
on page 74 .
Printouts have horizontal streaks or lines
Cause: The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure the paper is loaded correctly.
For more information, see:
“
Load full-size paper” on page 18
Cause: The print quality setting on the HP Photosmart is set too low.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as  Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 70
Cause: The print cartridges need to be cleaned or might be out of ink.
Solution: Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information on print cartridges, see  “
Troubleshoot print cartridges”
on page 74 .
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Cause:A tri-color or photo print cartridge was jarred or handled roughly during
installation.
Solution: Allow half an hour for the  print cartridge to recover.
Cause:There might be fiber or dust built up around the ink nozzle area on the print
cartridges.
Solution: Check the print cartridges. If it looks as though there are fibers or dust
around the ink nozzles, clean the ink nozzle area of the print cartridge.
For more information, see:
“
Clean the print cartridge contacts” on page 62
Printouts are faded or have dull colors
Cause: The print quality setting on the HP Photosmart is set too low.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality sett ing, such as Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 70
Cause: The paper type is not suitable for the HP Photosmart.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause: The Paper Type  setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the
input tray.
For more information, see:
“
Set the paper type for printing” on page 29
Cause: The print cartridges need to be cleaned or might be out of ink.
Solution: Check the estimated ink levels remain ing in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
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For more information on print cartridges, see “Troubleshoot print cartridges”
on page 74 .
Printouts seem blurry or fuzzy
Cause: The paper type is not suitable for the HP Photosmart.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause: The Paper Type  setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the
input tray.
For more information, see:
“
Set the paper type for printing” on page 29
Cause: The print quality setting on the HP Photosmart is set too low.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as  Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 70
Cause: You are printing on the wrong side of the paper.
Solution: Load paper with the side you want to print on facing down. For example,
if you are loading glossy  photo paper, load the paper  with the glossy side down.
For more information, see:
“
Load paper” on page 17
Printouts have vertical streaks Cause: The paper type is not suitable for the HP Photosmart.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Printouts are slanted or skewed
Cause: The paper is not feeding properly or is loaded incorrectly.
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Solution:Make sure the paper is loaded correctly.
For more information, see:
“
Load full-size paper” on page 18
Cause: More than one type of paper is loaded in the input tray.
Solution: Load only one type of paper at a time.
Cause:The Two-sided printing accessory might not be securely installed.
Solution: Make sure the Two-sided printing accessory on the back of the
HP Photosmart is securely installed.
Paper is not picked up from the input tray
Cause: There is not enough paper in the input tray.
Solution: If the HP Photosmart is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
“
Load full-size paper” on page 18
Print troubleshooting
Use this section to solve these printing problems:
•
Envelopes print incorrectly
•
Borderless printing produces unexpected results
•
The HP Photosmart is not responding
•
The HP Photosmart prints meaningless characters
•
Nothing happens when I try to print
•
The pages in my document came out in the wrong order
•
The margins are not printing as expected
•
Text or graphics are cut off at the edge of the page
•
A blank page came out while printing
•
Ink is spraying the inside of the HP Photosmart when I print a photo
Envelopes print incorrectly Cause: A stack of envelopes is loaded incorrectly.
Solution: Remove all paper from the main input tray. Load a stack of envelopes in
the main input tray, with the envelope flaps facing up and to the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
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Cause:The wrong type of envelope is loaded.
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Borderless printing produces unexpected results
Cause: Printing a borderless image from a non-HP software application produces
unexpected results.
Solution: Try printing the image from the photo imaging software that came with
the HP Photosmart.
The HP Photosmart is not responding
Cause: The HP Photosmart is busy with another task.
Solution: Some documents take a long time to print. If nothing has printed several
minutes after you sent a print job to the HP Photosmart, check your computer to see
if there are any messages.
Cause: The HP Photosmart has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 71
Cause: The HP Photosmart is out of paper.
Solution: Load paper in the input tray.
For more information, see:
“
Load paper” on page 17
Cause: The print carriage has stalled.
Solution: Turn the HP Photosmart off and open the print cartridge door. Remove
any objects that are blocking the print carriage (including any packing materials), and
then turn the HP Photosmart on again.
Cause: The computer is not communicating with the HP Photosmart.
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Solution:If the HP Photosmart is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the
HP Photosmart and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP Photosmart, check the status of the HP Photosmart. In the
HP Photosmart Software, click  Status.
For more information, see:
“
Communication problems over a USB connection” on page 69
Cause: The HP Photosmart is turned off.
Solution: Look at the On button located on the top of the HP Photosmart. If it is not
lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to
the HP Photosmart and plugged into a power outlet. Press the  On button to turn on
the HP Photosmart.
Cause: The HP Photosmart experienced an error.
Solution: Turn the HP Photosmart off, and then unplug the power cord. Plug the
power cord back in, and then press the  On button to turn on the HP Photosmart.
Cause: The status of the printer driver has changed.
Solution: The printer driver status might have changed to either  offline or stop
printing .
To check the printer driver status
1. In the HP Solution Center, click the device tab.
2. Click  Settings .
3. Click  Status .
If the status is  offline or stop printing , change the status to  ready.
Cause: A deleted print job is still in the queue.
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Solution:A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the HP Photosmart, restart the computer, and
then reconnect the USB cable to the HP Photosmart.
• Shut down the HP Photosmart, restart the computer, and then restart the
HP Photosmart.
Cause: The Two-sided printing accessory is not installed correctly.
Solution: If the Two-sided printing accessory is installed, remove it and reinstall it.
To reinstall it, press the buttons on each side of the accessory and push it into the
rear of the HP Photosmart  until it clicks into place.
If the Two-sided printing accessory is not installed, install it at the rear of the
HP Photosmart.
The HP Photosmart prints meaningless characters Cause: There is no more available memory in the HP Photosmart.
Solution: Turn off the HP Photosmart and your computer for 60 seconds, then turn
them both on and try printing again.
Cause: The document is corrupt.
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved  version of the document that is not corrupt.
Nothing happens when I try to print
Cause: The HP Photosmart is turned off.
Solution: Look at the On button located on the top of the HP Photosmart. If it is not
lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to
the HP Photosmart and plugged into a power outlet. Press the  On button to turn on
the HP Photosmart.
Cause: The HP Photosmart is busy with another task.
Solution: Some documents take a long time to print. If nothing has printed several
minutes after you sent a print job to the HP Photosmart, check your computer to see
if there are any messages.
Cause: The HP Photosmart is not the selected printer.
Solution: Make sure the HP Photosmart is the selected printer in your software
application.
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TIP:You can set the HP Photosmart as the default printer to ensure that the
printer is automatically  selected when you select  Print in the  File menu of your
different software applications.
Cause: The computer is not communicating with the HP Photosmart.
Solution: If the HP Photosmart is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the
HP Photosmart and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP Photosmart, check the status of the HP Photosmart. In the
HP Photosmart Software, click  Status.
For more information, see:
“
Communication problems over a USB connection” on page 69
Cause: The HP Photosmart has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 71
Cause: The HP Photosmart is out of paper.
Solution: Load paper in the input tray.
For more information, see:
“
Load paper” on page 17
Cause: The print carriage has stalled.
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Solution:Turn the HP Photosmart off and open the print cartridge door. Remove
any objects that are blocking the print carriage (including any packing materials), and
then turn the HP Photosmart on again.
The pages in my document came out in the wrong order
Cause: The print settings are se t to print the first page of your document first.
Because of the way the paper feeds through the HP Photosmart, this means the first
page will be print side up at the bottom of the stack.
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
“
Print a multiple-page document in reverse order” on page 40
The margins are not printing as expected
Cause: The margins are not set correctly in your software application.
Solution: Check the prin ter margins.
Make sure the margin settings for the document do not exceed the printable area of
the HP Photosmart.
To check your margin settings
1. Preview your print job before sending it to the HP Photosmart.
2. Check the margins.
The HP Photosmart uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP Photosmart
supports.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The paper size setting might not be set correctly for the project you are
printing.
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper guides are not positioned correctly.
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
“
Load paper” on page 17
Cause: A stack of envelopes is loaded incorrectly.
Solution: Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and on the left.
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