HP Photosmart D5368 User Manual

							
•Paper mismatch
•
Wrong paper width
Cannot load paper from input tray Cause: There is not enough paper in the input tray.
Solution: If the HP Photosmart is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
“
Load full-size paper” on page 18
Ink is drying
Cause: Transparencies and some other media require a drying time that is longer
than normal.
Solution: Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Out of paper
Cause: There is not enough paper in the input tray.
Solution: If the HP Photosmart is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
“
Load full-size paper” on page 18
Cause: The Two-sided printing accessory is off the HP Photosmart.
Solution: If you removed the Two-sided printing accessory to clear a paper jam,
replace it.
For more information, see:
“
Clear paper jams” on page 71
Paper jam, misfeed or blocked carriage
Cause: Paper has jammed the HP Photosmart.
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Solution:Clear the jam.
For more information, see:
“
Clear paper jams” on page 71
Cause: The print carriage is blocked.
Solution: Turn the HP Photosmart off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP Photosmart on again.
Follow the prompts on the display to continue.
Paper mismatch
Cause: The print setting for the print job does not match the paper type or size
loaded in the HP Photosmart.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
“
Change the print settings for the current job” on page 28
“
Information on paper” on page 70
Wrong paper width
Cause: The print setting chosen for the print job does not match the paper loaded
in the HP Photosmart.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
“
Information on paper” on page 70
“
Change the print settings for the current job” on page 28
“
Load paper” on page 17
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Power and connection messages
The following is a list of power- and connection-related error messages:
•
Communication test failed
•
HP Photosmart not found
•
Improper shutdown
•
Two-way communication lost
Communication test failed Cause: The HP Photosmart is turned off.
Solution: Look at the display on the HP Photosmart. If the display is blank and the
On  button is not lit, the HP Photosmart is turned off. Make sure the power cord is
firmly connected to the HP Photosmart and plugged into a power outlet. Press the
On  button to turn on the HP Photosmart.
Cause: The HP Photosmart is not connected to the computer.
Solution: If the HP Photosmart is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP Photosmart and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 69
HP Photosmart not found
Cause: The USB cable is not plugged in properly.
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Solution:If the HP Photosmart is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP Photosmart and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 69
Improper shutdown
Cause: The last time the HP Photosmart was used, it was not turned off properly.
If the HP Photosmart is turned off by turning off the switch on a power strip or by using
a wall switch, the device can be damaged.
Solution: Press the On button located on the control panel of the HP Photosmart
to turn the device on and off.
Two-way communication lost
Cause: The HP Photosmart is turned off.
Solution: Look at the display on the HP Photosmart. If the display is blank and the
On  button is not lit, the HP Photosmart is turned off. Make sure the power cord is
firmly connected to the HP Photosmart and plugged into a power outlet. Press the
On  button to turn on the HP Photosmart.
Cause: The HP Photosmart is not connected to the computer.
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Solution:If the HP Photosmart is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP Photosmart and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 69
Print cartridge messages
The following is a list of print cartridge error messages:
•
Low on ink
•
Need alignment or alignment failed
•
Print cartridge damaged or missing
•
Print cartridge is missing, incorrectly installed, or not intended for your device
•
Print cartridge is not compatible
•
Print cartridge is not intended for use in this device
•
Wrong pen in slot
Low on ink Cause: At least one of the print cartridges is estimated to be low on ink and might
need to be replaced soon.
Solution: Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
For more information on  print cartridges, see “
Troubleshoot print cartridges”
on page 74 .
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Need alignment or alignment failedCause: The incorrect type of paper is loaded in the input tray.
Solution: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor or print cartridge.
To find support and warranty information, go to the HP Web site at 
www.hp.com/
support . If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
Cause: Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, care fully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Reinsert the print cartridges and verify that they are fully inserted and locked in place.
Cause: The contacts on the print cartridge are no t touching the contacts in the print
carriage.
Solution: Remove and then reinsert the print cartridges. Verify that they are fully
inserted and locked in place.
Cause: The print cartridge or sensor is defective.
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Solution:To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Cause:You installed new print cartridges which might need alignment.
Solution: You must align the print cartridges to ensure excellent print quality.
If the alignment error persists and you cannot clear it, your print cartridge might be
defective. Check to see if your print cartridge is still under warranty and end of
warranty date has not been reached.
• If the end of warranty date has been reached, purchase a new print cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
For more information, see:
•“
Align the print cartridges” on page 61
•“
Print cartridge warranty information” on page 131
•“
Shop for ink supplies” on page 67
Print cartridge damaged or missing
Cause: The print cartridge is missing.
Solution: One or both of the print cartridges is missing. Remove and reinsert the
print cartridges and verify that they are fully inserted and locked in place. If the
problem persists, clean the contacts of the print cartridges.
For more information on  print cartridges, see “
Troubleshoot print cartridges”
on page 74 .
Cause:Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
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covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Cause: One or both of the print cartridges are not installed or are installed
incorrectly.
Solution: One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
For more information on print cartridges, see  “
Troubleshoot print cartridges”
on page 74 .
Cause:The print cartridge might be damaged.
Solution: Check to see if your print cartridge is still under warranty and end of
warranty date has not been reached.
• If the end of warranty date has been reached, purchase a new print cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Print cartridge is missing, incorrectly installed, or not intended for your device
Cause: The print cartridge is missing.
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Solution:One or both of the print cartridges is missing. Remove and reinsert the
print cartridges and verify that they are fully inserted and locked in place. If the
problem persists, clean the contacts of the print cartridges.
For more information on  print cartridges, see “
Troubleshoot print cartridges”
on page 74 .
Cause:Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Cause: One or both of the print cartridges are not installed or are installed
incorrectly.
Solution: One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
For more information on  print cartridges, see “
Troubleshoot print cartridges”
on page 74 .
Cause:The print cartridge is defective or not intended for use in this device.
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Solution:To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Print cartridge is not compatible
Cause: The indicated print cartridge(s) are not compatible with the HP Photosmart.
Solution: Replace the indicated print cartridge(s) with print cartridges that are
compatible with the HP Photosmart.
For a list of compatible print cartridges, see the printed documentation that came with
the HP Photosmart.
For more information, see:
•“
Shop for ink supplies” on page 67
•“
Replace the print cartridges” on page 54
Print cartridge is not intend ed for use in this device
Cause: The print cartridge is not intended for use in this device.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Wrong pen in slot
Cause: The print cartridge is inserted into the wrong slot.
Solution: Remove the print cartridge and insert it into the correct slot.
The tri-color print cartridge goes into the slot on the left.
The black or photo print cartridge goes into the slot on the right.
1Print cartridge slot for the tri-color print cartridge
2Print cartridge slot for the black and photo print cartridges
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