HP Photosmart D5368 User Manual

•Paper mismatch
•
Wrong paper width
Cannot load paper from input tray Cause: There is not enough paper in the input tray.
Solution: If the HP Photosmart is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
“
Load...

Solution:Clear the jam.
For more information, see:
“
Clear paper jams” on page 71
Cause: The print carriage is blocked.
Solution: Turn the HP Photosmart off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP Photosmart on again.
Follow the prompts on the display to continue.
Paper mismatch
Cause: The print setting for the print job does not match the paper type or size
loaded...

Power and connection messages
The following is a list of power- and connection-related error messages:
•
Communication test failed
•
HP Photosmart not found
•
Improper shutdown
•
Two-way communication lost
Communication test failed Cause: The HP Photosmart is turned off.
Solution: Look at the display on the HP Photosmart. If the display is blank and the
On  button is not lit, the HP Photosmart is turned off. Make sure the power cord is
firmly connected to the HP Photosmart and plugged into a power...

Solution:If the HP Photosmart is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP Photosmart and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 69
Improper shutdown
Cause: The last time the HP Photosmart was used, it was not turned off properly.
If the HP Photosmart is turned off by turning off the switch on a power strip or by using
a wall switch, the device...

Solution:If the HP Photosmart is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP Photosmart and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 69
Print cartridge messages
The following is a list of print cartridge error messages:
•
Low on ink
•
Need alignment or alignment failed
•
Print cartridge damaged or missing
•
Print cartridge is missing, incorrectly...

Need alignment or alignment failedCause: The incorrect type of paper is loaded in the input tray.
Solution: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor or print cartridge.
To find support and warranty information, go to the HP Web site at 
www.hp.com/
support . If prompted, choose...

Solution:To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Cause:You installed new print cartridges which might need alignment.
Solution: You must align the print cartridges to ensure excellent print quality.
If the alignment error persists and you cannot clear it, your print cartridge might be
defective. Check to see if your print cartridge is still...

covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Cause: One or both of the print cartridges are not installed or are installed
incorrectly.
Solution: One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are...

Solution:One or both of the print cartridges is missing. Remove and reinsert the
print cartridges and verify that they are fully inserted and locked in place. If the
problem persists, clean the contacts of the print cartridges.
For more information on  print cartridges, see “
Troubleshoot print cartridges”
on page 74 .
Cause:Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the...

Solution:To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Print cartridge is not compatible
Cause: The indicated print cartridge(s) are not compatible with the HP Photosmart.
Solution: Replace the indicated print cartridge(s) with print cartridges that are
compatible with the HP Photosmart.
For a list of compatible print cartridges, see the printed...