HP Photosmart D5360 User Manual

Solution:Turn the HP Photosmart off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP Photosmart on again.
Follow the prompts on the display to continue.
Cause: The CD/DVD tray is open.
Solution: Close the CD/DVD tray.
Carriage jam
Cause: The print carriage is blocked.
Solution: Turn the HP Photosmart off and open the print cartridge door to access
the print carriage area....

Solution:Turn the HP Photosmart off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP Photosmart on again.
Follow the prompts on the display to continue.
Firmware revision mismatch
Cause: The revision number of the HP Photosmart firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at...

Follow the prompts on the display to continue.
CD/DVD tray openCause: The CD/DVD tray is open and a print job is started from the computer.
Solution: Close the CD/DVD tray.
CD/DVD tray misaligned
Cause: The CD/DVD holder is loaded incorrectly in the CD/DVD tray.
Solution: Remove the CD/DVD holder from the CD/DVD tray and then reinsert the
holder. Make sure you push the CD/DVD holder into the tray evenly. Push the holder
forward until the lines on the CD/DVD holder line up to the white lines on the...

holder line up to the white lines on the CD/DVD tray. The end marked with arrows
goes into the CD/DVD tray first.
For more information, see:
“
Load a CD/DVD” on page 23
Cause:The HP Photosmart prompts you to insert the next disc when printing
multiple CD/DVDs in a print job.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed
CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the
printable side up and push the CD/DVD holder back into the CD/DVD tray until the...

line up to the white lines on the CD/DVD tray. The end marked with arrows goes into
the CD/DVD tray first. To continue, press OK.
CD/DVD not found
Cause: A printable CD/DVD is not found in the holder.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder
back into the CD/DVD tray until the lines on the holder line up to the white lines on
the CD/DVD tray. To continue, press  OK.
Two-sided printing...

Error reading or writing the fileCause: The HP Photosmart software could not open or save the file.
Solution: Check to see if you typed the correct folder and file name.
Unreadable files. NN files could not be read
Cause: Some of the files on the inserted memory card are damaged.
Solution: Reinsert the memory card in the HP  Photosmart or try transferring the
files to your computer using a memory card reader or a USB cable. If you already
transferred the files to your computer , try printing those files...

Solution:Reinsert the memory card  in the HP Photosmart or try transferring the
files to your computer using a memory card reader or a USB cable. If you already
transferred the files to your computer, try printing those files by using the
HP Photosmart Software. The copies might not be damaged. If these solutions do
not work, retake the photo s with your digital camera as a last resort.
Cause:The file system is corrupted.
Solution: Check the computer screen for an error message telling you that the...

Solution:Remove the memory card and reinsert  it in the memory card slot until it
stops.
Disconnected
Cause: Several situations can cause this error message to appear.
• Your computer is not turned on.
• Your computer is not connected to the HP Photosmart.
• The software that came with the HP Photosmart was not installed correctly.
• The software that came with the HP Photosmart is installed, but it is not running.
Solution: Make sure your computer is turned on and is connected to the
HP Photosmart....

If more than one memory card is inserted, the Attention light will blink rapidly, and an
error message will appear on the computer screen. Remove the additional memory
card to resolve the problem.
Card is inserted incorrectlyCause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the label side is up and the contacts are
facing the HP Photosmart, and then push the card forward into the appropriate slot
until the Photo light turns on.
If the memory card is not...

If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
CD/DVD is upside down
Cause: The CD/DVD is loaded upside down on the CD/DVD holder.
Solution: Make sure the CD/DVD is snapped onto the CD/DVD...