HP Photosmart D5360 User Manual

							
Solution:Turn the HP Photosmart off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP Photosmart on again.
Follow the prompts on the display to continue.
Cause: The CD/DVD tray is open.
Solution: Close the CD/DVD tray.
Carriage jam
Cause: The print carriage is blocked.
Solution: Turn the HP Photosmart off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP Photosmart on again.
Follow the prompts on the display to continue.
Carriage stall
Cause: The print carriage is blocked.
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Solution:Turn the HP Photosmart off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP Photosmart on again.
Follow the prompts on the display to continue.
Firmware revision mismatch
Cause: The revision number of the HP Photosmart firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Mechanism error
Cause: The HP Photosmart has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 71
Cause: The print carriage is blocked.
Solution: Turn the HP Photosmart off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP Photosmart on again.
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Follow the prompts on the display to continue.
CD/DVD tray openCause: The CD/DVD tray is open and a print job is started from the computer.
Solution: Close the CD/DVD tray.
CD/DVD tray misaligned
Cause: The CD/DVD holder is loaded incorrectly in the CD/DVD tray.
Solution: Remove the CD/DVD holder from the CD/DVD tray and then reinsert the
holder. Make sure you push the CD/DVD holder into the tray evenly. Push the holder
forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD
tray.
Insert CD/DVD holder
Cause: The HP Photosmart prompts you to insert the CD/DVD holder for a single
CD/DVD print job.
Solution: Load the printable disc onto the CD/DVD holder with the printable side
up. Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD
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holder line up to the white lines on the CD/DVD tray. The end marked with arrows
goes into the CD/DVD tray first.
For more information, see:
“
Load a CD/DVD” on page 23
Cause:The HP Photosmart prompts you to insert the next disc when printing
multiple CD/DVDs in a print job.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed
CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the
printable side up and push the CD/DVD holder back into the CD/DVD tray until the
lines on the holder line up to the white lines on the CD/DVD tray.
Open CD/DVD tray
Cause: The CD/DVD tray is closed and a CD/DVD print job is started from the
computer.
Solution: Lower the CD/DVD tray. To continue, press  OK.
CD/DVD holder not found
Cause: The CD/DVD holder is not inserted or it is not pushed in far enough.
Solution: Load a printable disc onto the CD/DVD holder with the printable side up.
Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder
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line up to the white lines on the CD/DVD tray. The end marked with arrows goes into
the CD/DVD tray first. To continue, press OK.
CD/DVD not found
Cause: A printable CD/DVD is not found in the holder.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder
back into the CD/DVD tray until the lines on the holder line up to the white lines on
the CD/DVD tray. To continue, press  OK.
Two-sided printing accessory is missing
Cause: The Two-sided printing accessory is not installed or it is installed incorrectly.
Solution: Firmly insert the Two-sided printing  accessory into the back of the device
until both sides snap into place.
NOTE: Do not press the buttons on either side of the accessory when installing
it. Use the buttons only when removing the accessory from the device.
File messages
The following is a list of file-related error messages:
•
Error reading or writing the file
•
Unreadable files. NN files could not be read
•
Photos not found
•
File not found
•
Invalid file name
•
File corrupted
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Error reading or writing the fileCause: The HP Photosmart software could not open or save the file.
Solution: Check to see if you typed the correct folder and file name.
Unreadable files. NN files could not be read
Cause: Some of the files on the inserted memory card are damaged.
Solution: Reinsert the memory card in the HP  Photosmart or try transferring the
files to your computer using a memory card reader or a USB cable. If you already
transferred the files to your computer , try printing those files by using the
HP Photosmart Software. The copies might not be damaged. If these solutions do
not work, retake the photos with your digital camera as a last resort.
Photos not found
Cause: Some of the files on the inserted memory card are damaged.
Solution: Reinsert the memory card in the HP  Photosmart or try transferring the
files to your computer using a memory card reader or a USB cable. If you already
transferred the files to your computer , try printing those files by using the
HP Photosmart Software. The copies might not be damaged. If these solutions do
not work, retake the photos with your digital camera as a last resort.
Cause: There are no photos found on the memory card.
Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
File not found
Cause: There is not enough available memory on your computer to create a print
preview file.
Solution: Close some applications and try the task again.
Invalid file name
Cause: The file name you entered is invalid.
Solution: Make sure that you are not using any invalid symbols in the file name.
NOTE:Although the file name might look correct, it could still include invalid
characters. Overwrite the existing file name with a new name.
File corrupted
Cause: Some of the files on the inserted memory card are damaged.
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Solution:Reinsert the memory card  in the HP Photosmart or try transferring the
files to your computer using a memory card reader or a USB cable. If you already
transferred the files to your computer, try printing those files by using the
HP Photosmart Software. The copies might not be damaged. If these solutions do
not work, retake the photo s with your digital camera as a last resort.
Cause:The file system is corrupted.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on  the card is corrupt, reformat the memory  card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
General user messages
The following is a list of messages related to common user errors:
•
Memory card error
•
Disconnected
•
Out of disk space
•
Card access error
•
Use only one card at a time
•
Card is inserted incorrectly
•
Card is not fully inserted
•
Card is damaged
•
CD/DVD is upside down
•
CD/DVD printing problem
•
CD/DVD size mismatch
Memory card error Cause: There are two or more memory cards inserted into the HP Photosmart at
the same time.
Solution: Remove all but one memory card. The HP Photosmart reads the
remaining memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinse rt it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You have not fully inserted the memory card.
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Solution:Remove the memory card and reinsert  it in the memory card slot until it
stops.
Disconnected
Cause: Several situations can cause this error message to appear.
• Your computer is not turned on.
• Your computer is not connected to the HP Photosmart.
• The software that came with the HP Photosmart was not installed correctly.
• The software that came with the HP Photosmart is installed, but it is not running.
Solution: Make sure your computer is turned on and is connected to the
HP Photosmart. Also make sure you installed the software that came with the
HP Photosmart.
For more information, see:
“
Communication problems over a USB connection” on page 69
Out of disk space
Cause: There is not enough available memory on your computer to perform the
task.
Solution: Close some applications and try the task again.
Card access error
Cause: There are two or more memory cards inserted into the HP Photosmart at
the same time.
Solution: Remove all but one memory card. The HP Photosmart reads the
remaining memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinse rt it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You have not fully inserted the memory card.
Solution: Remove the memory card and reinsert  it in the memory card slot until it
stops.
Use only one card at a time
Cause: Multiple memory cards are inse rted in the HP Photosmart.
Solution: You can insert only one memory card at a time.
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If more than one memory card is inserted, the Attention light will blink rapidly, and an
error message will appear on the computer screen. Remove the additional memory
card to resolve the problem.
Card is inserted incorrectlyCause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the label side is up and the contacts are
facing the HP Photosmart, and then push the card forward into the appropriate slot
until the Photo light turns on.
If the memory card is not inserted properly, the HP Photosmart will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Card is not fully inserted
Cause: The card is not fully inserted.
Solution: Make sure you fully insert the memory card into the appropriate slot on
the HP Photosmart.
If the memory card is not inserted properly, the HP Photosmart will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Card is damaged
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Solution: Reformat your memory card in your  camera or format your memory card
in a Windows XP computer by selecting the FAT format.
Cause: The file system is corrupted.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
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If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
CD/DVD is upside down
Cause: The CD/DVD is loaded upside down on the CD/DVD holder.
Solution: Make sure the CD/DVD is snapped onto the CD/DVD holder with the
printable label side up.
CD/DVD printing problem
Cause: The HP Photosmart stalled while printing.
Solution: Make sure that there is sufficient space behind the HP Photosmart and
that the CD/DVD exit slot on the back of the HP Photosmart is not blocked. If the
HP Photosmart is placed close to a wall, move it at least 7.5 cm (3 inches) away from
the wall.
CD/DVD size mismatch
Cause: The size of the CD/DVD currently loaded on the CD/DVD holder does not
match the size you specified when you started the print job from the computer.
Solution: Replace the CD/DVD currently loaded on the CD/DVD holder with a CD/
DVD that is the same size as specified in the print job, or cancel the print job and start
again to specify the correct size in the software.
Paper messages
The following is a  list of paper-related error messages:
•
Cannot load paper from input tray
•
Ink is drying
•
Out of paper
•
Paper jam, misfeed or blocked carriage
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