HP Photosmart D5360 User Manual

							
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn the HP Photosmart off and then on again.
•If you are connecting the HP Photosmart through a USB hub, make sure the hub is
turned on. If the hub is on, try connecting directly to your computer.
• Check other printers or scanners. You migh t need to disconnect older products from
your computer.
• Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn the HP Photosmart off and then
on again.
• If necessary, remove the software you installed with the HP Photosmart and then
install it again.
For more information, see:
“
Uninstall and reinstall the software” on page 85
Information on paper
The HP Photosmart is designed to work well with most paper types. Test a variety of
paper types before buying a large quantity. Find a paper type that works well and is easy
to purchase. HP Premium papers are designed for the best quality results. In addition,
follow these tips:
• Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Chapter 11
70 Troubleshooting
Troubleshooting
 
						

							
•Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a st orage book to prevent bleeding over time
from high humidity. Use HP Premium Plus photo paper for maximum performance.
Information on print cartridges
For best results, use HP print cartridges. Refilled print cartridges might damage the
HP Photosmart. The following tips help maintain HP print cartridges and ensure
consistent print quality.
• Keep all print cartridges in the original sealed packages until they are needed.
• Store print cartridges at room temper ature (15.6°-26.6° C or 60°-78° F).
• Do not reattach the protective tape once it has been removed from the print cartridge.
Reattaching the plastic tape might damage the print cartridge. Place the print cartridge
in the HP Photosmart immediately after removing the plastic tape. If this is not
possible, store it in a print cartridge protector or airtight plastic container.
• HP recommends that you do not remove the print cartridges from the HP Photosmart
until you have replacement print cartridges available to install.
• Turn off the HP Photosmart from the control panel. Do not turn off the device by turning
off a power strip or unplugging the power cord from the HP Photosmart. If you
improperly turn off the HP Photosmart, the print carriage does not return to the correct
position and the print cartridges can dry out.
• Do not open the print cartridge door unless necessary. This exposes the print
cartridges to air, which reduces the life of the print cartridges.
NOTE: If you leave the print cartridge door open for a long period of time, the
HP Photosmart will recap the print cartridges to protect them from exposure to
air.
• Clean the print cartridges when you notice a significant decrease in print quality.
TIP: You might notice a decrease in print quality if the print cartridges have not
been used for a long time.
• Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life
of the cartridges.
• Handle print cartridges carefully. Dropping, jarring, or rough handling during
installation can cause temporary printing problems. If print quality is poor right after
cartridge installation, allow half an hour for the print cartridge to recover.
For more info rmation, see:
“
Troubleshoot print cartridges” on page 74
Clear paper jams
If the HP Photosmart has a paper jam, check the Two-sided printing accessory. If paper
is still jammed, check the front door.
Troubleshooting tips 71
Troubleshooting
 
						

							
To clear a paper jam from the Two-sided printing accessory
1.Turn off the HP Photosmart.
2. Press in the tabs on the left and right side of the Two-sided printing accessory.
Remove the accessory by pulling it away from the HP Photosmart.
CAUTION: Trying to clear a paper jam from the front of the HP Photosmart can
damage the print mechanism. Always access and clear paper jams from the Two-
sided printing accessory of the HP Photosmart.
3. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP Photosmart, more
paper jams are likely to occur.
4. If the paper jam is cleared, proceed to step 5.
If the paper jam is not cleared, do the following:
a. Open the Two-sided printing accessory by squeezing the tabs together.
Chapter 11
72 Troubleshooting
Troubleshooting
 
						

							
b. Remove any paper from inside the accessory.
c . Close the Two-sided printing accesso ry cover until it locks into place.
5.Replace the Two-sided printing accessory. Gently push the accessory forward until
it snaps into place.
6. Turn on the HP Photosmart, and then press  OK to continue the current job.
To clear a paper jam from the front door
1. If necessary, raise the output tray. Then, raise the print cartridge door.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP Photosmart, more
paper jams are likely to occur.
3. Lower the print cartridge door. Also, lower the output tray if it is raised.
Troubleshooting tips 73
Troubleshooting
 
						

							
4.Press  OK to continue the current job.
Troubleshoot print cartridges
If you are experiencing problems with printing, you might have a problem with one of the
print cartridges. Do the following:
To troubleshoot print cartridges
1. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Ch eck for possible damage to the copper-
colored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles,
gently remove the clear plastic tape by using the pink pull tab. Make sure you do not
remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print
cartridge forward until it  clicks into the socket.
3.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Chapter 11
74 Troubleshooting
Troubleshooting
 
						

							
4.If the problem persists, print a self-test re port to determine if there is a problem with
the print cartridges.
This report provides useful information about your print cartridges, including status
information.
5. If the self-test report shows a problem, clean the print cartridges.
6. If the problem persists, clean the copper-colored contacts of the print cartridges.
7. If you are still experiencing problems with  printing, determine which print cartridge is
experiencing the problem and replace it.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Services tab, and then click
Service this device .
The Printer Toolbox  appears.
2. Click the  Estimated Ink Level  tab.
The estimated ink levels for the print cartridges appear.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the  Cancel button and then press the  Red-Eye Removal button.
The HP Photosmart prints a self-test report, which might indicate the source of the
printing problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem with
the nozzles. You might need to clean the print cartridges.
• If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.
• If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.
Troubleshooting tips 75
Troubleshooting
 
						

							
To clean the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Services tab, and then click
Service this device .
The Printer Toolbox  appears.
3. Click the  Device Services  tab.
4. Click  Clean the Print Cartridges .
5. Follow the prompts until you are satisfied with the quality of the output, and then click
Done .
If print quality still seems poor after you clean the print cartridges, try cleaning the
print cartridge contacts before replacing the affected print cartridge.
To clean the print cartridge contacts
1. Turn on the HP Photosmart and open the print cartridge door.
The print carriage moves to the far right side of the HP Photosmart.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the HP Photosmart.
3. Lightly press down on the print cartridge to release it, and then pull it towards you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the
HP Photosmart for mo re than 30 minutes.
4.Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
6. Hold the print cartridge by its sides.
Chapter 11
76 Troubleshooting
Troubleshooting
 
						

							
7.Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8.Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
HP Photosmart.
To replace the print cartridges
1. Make sure the HP Photosmart is on.
CAUTION: If the HP Photosmart is off when you open the print cartridge door to
access the print cartridges, the HP Photosmart will not release the cartridges for
changing. You might damage the HP Photosmart if the print cartridges are not
docked safely when you  try to remove them.
2.Open the print cartridge door.
The print carriage moves to the far right side of the HP Photosmart.
Troubleshooting tips 77
Troubleshooting
 
						

							
3.Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black, photo, or gray photo print cartridge, remove the print
cartridge from the slot on the right.
1Print cartridge slot for the tri-color print cartridge
2Print cartridge slot for the black and photo print cartridges
4.Pull the print cartridge toward you out of its slot.
5. If you are removing the black print cartridge in order to install the photo or gray photo
print cartridge, store the black print cartridge in the print cartridge protector or an
airtight plastic container.
6. Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad
electrical connections.
Chapter 11
78 Troubleshooting
Troubleshooting
 
						

							
7.Hold the print cartridge with the HP logo on top, and insert the new print cartridge into
the empty cartridge slo t. Make sure you push the print cartridge in firmly until it snaps
into place.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black, photo, or gray photo print cartridge, slide it into the right
slot.
8. Close the print cartridge door.
If you installed a new print cartridge, the HP Photosmart prints a print cartridge
alignment page.
9. When prompted, ensure plain white paper is loaded in the input tray, then press
OK.
Troubleshooting tips 79
Troubleshooting