HP Photosmart D5360 User Manual

For more information, see:
•“
Replace the print cartridges” on page 54
•“
Troubleshoot print cartridges” on page 74
Chapter 11
130 Troubleshooting
Troubleshooting
 

12 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP Photosmart.
This section contains the following topics:
•
Warranty
•
Print cartridge warranty information
•
Support process
•
Before you call HP support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
•
Prepare the HP Photosmart for shipment
•
Pack the HP Photosmart
Warranty
For more information about the warranty, see the printed documentation...

• Valuable HP Photosmart and troubleshooting information for common problems
• Proactive device updates, support alerts, and  HP newsgrams that are available when you
register the HP Photosmart
3. Call HP support. Support options and availability  vary by device, country/region, and language.
Before you call HP support
Software programs from other companies might be included with the HP Photosmart. If you
experience problems with any of those programs, yo u will receive the best technical assistance by...

Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the com puter and the HP Photosmart. Be prepared to provide
the following information:
• Model number (located on the label on the front of the HP Photosmart)
• Serial...

HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see “Pack the HP Photosmart”
on page 135 .
HP Korea customer support
Chapter 12
134 HP warranty and support
HP warranty and support
 

Prepare the HP Photosmart for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP Photosmart in for service, make sure you remove and keep the following items before returning
your device:
• The print cartridges
• The control panel faceplate
• The power cord, USB cable, and any other cable connected to the HP Photosmart
CAUTION: The replacement HP Photosmart will not be shipped with a power cord. Store
the power cord in a safe place until the...

If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage c aused by improper packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping l abel on the outside of the box.
3. Include the following items in the box:
• A complete description of symptoms for servic e personnel (samples of print quality problems
are helpful).
• A copy of the sales slip or other proof of  purchase to establish the warranty...

13 Technical information
The technical specifications and international regulatory information for the HP Photosmart are
provided in this section.
For additional specifications, see  the printed documentation that came with the HP Photosmart.
This section contains  the following topics:
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
Specifications
Technical specifications for the HP Photosmart  are provided in this section. For additional
specifications, see the...

TypePaper weightInput tray*Output tray†Photo tray*
(252 gsm)
* Maximum capacity.
† Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.
* Maximum capacity.
NOTE: For a complete list of supported media sizes, see the printer driver.
Print specifications
•Up to 1200 x 1200 rendered dpi black when printing from a computer
• Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi
• Print...

Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety  data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return  and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the...