HP Photosmart C4783 User Manual

							3.Insert new cartridge.
a. Remove cartridge from packaging.
b. Remove plastic tape by using the pink pull tab.
c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place.
d. Close cartridge door.
4.Align cartridges.
a. When prompted, press OK to print a cartridge alignment page.
b. Load page print side down on right front corner of glass, and then press OK to
scan page.
c. Remove alignment page and recycle or discard it.
5.View the animation for this topic.
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							Related topics
•“
Order ink supplies” on page 50
•“
Ink-backup mode” on page 50
Order ink supplies
To learn which HP supplies work with your product, order supplies online, or create a
printable shopping list, open HP Solution Center, and select the online shopping feature.
Cartridge information and links to online shopping also appear on ink alert messages. In
addition, you can find cartridge information and order online by visiting 
www.hp.com/buy/
supplies.
NOTE:Ordering cartridges online is not supported in all countries/regions. If it is not
supported in your country/region, contact a local HP reseller for information about
purchasing cartridges.
Ink-backup mode
Use the ink-backup mode to operate the HP Photosmart with only one print cartridge.
The ink-backup mode is initiated when a print cartridge is removed from the print cartridge
carriage. During ink-backup mode, the product can only print jobs from the computer.
NOTE:When the HP Photosmart operates in ink-backup mode, a message is
displayed on screen. If the message is displayed and two print cartridges are installed
in the product, verify that the protective piece of plastic tape has been removed from
each print cartridge. When plastic tape covers the print cartridge contacts, the product
cannot detect that the print cartridge is installed.
For more information about ink-backup mode, see the following topics:
•“
Ink-backup mode output” on page 50
•“
Exit ink-backup mode” on page 50
Ink-backup mode output
Printing in ink-backup mode slows the printer and affects the quality of printouts.
Installed print cartridgeResult
Black print cartridgeColors print as grayscale.
Tri-color print cartridgeColors print but black is grayed and is not a true
black.
Exit ink-backup mode
Install two print cartridges in the HP Photosmart to exit ink-backup mode.
Related topics
“
Replace the cartridges” on page 48
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							Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP
printing device. This warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted
and the end of warranty date has not been reached. The end of warranty date, in YYYY/
MM/DD format, may be found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that
came with the product.
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							Chapter 11
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							12 Solve a problem
This section contains the following topics:
•
HP support
•
Setup troubleshooting
•
Print troubleshooting
•
Print quality troubleshooting
•
Memory card troubleshooting
•
Copy troubleshooting
•
Scan troubleshooting
•
Errors
HP support
•HP support by phone
•
Additional warranty options
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to 
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•Product name (HP Photosmart C4700 series)
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
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							◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, visit 
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: 
www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the product software is installed on the computer. If you connected the
product to your computer before the software installation screen prompted you to do so,
you must follow these steps:
Troubleshooting common setup issues
1.Disconnect the USB cable from the computer.
2.Uninstall the software (if you have already installed it).
For more information, see “
Uninstall and reinstall the software” on page 59.
3.Restart your computer.
4.Turn off the product, wait one minute, then restart it.
5.Reinstall the HP Photosmart software.
CAUTION:Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
The product will not turn on
•
After setting up the product, it does not print
•
The wrong measurements are showing in menus on the display
•
The registration screen does not appear
•
Uninstall and reinstall the software
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							The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.
•
Solution 1: Check the power cord
•
Solution 2: Reset the product
•
Solution 3: Press the On button more slowly
•
Solution 4: Contact HP to replace the power supply
•
Solution 5: Contact HP support for service
Solution 1: Check the power cord
Solution:
•Make sure you are using the power cord that came with the product.
•Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
  
1Power connection
2Power cord and adapter
3Power outlet
•If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
•Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
•If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched on but still does not work, then there might be a problem with
the power outlet.
Cause:There was a problem with the power cord or the power supply.
If this did not solve the issue, try the next solution.
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							Solution 2: Reset the product
Solution:Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Solution:The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
CAUTION:If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: 
www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause:You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution:Contact HP support to request a power supply for the product.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The power supply was not intended for use with this product.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support for service
Solution:If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause:You might need assistance to enable the product or software to function
properly.
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							After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Press the On button to turn on the product
•
Solution 2: Set your product as the default printer
•
Solution 3: Check the connection between the product and computer
Solution 1: Press the On button to turn on the product
Solution:Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause:The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 2: Set your product as the default printer
Solution:Check your computer documentation to change your product to be the
default printer.
Cause:You sent the print job to the default printer, but this product was not the
default printer.
If this did not solve the issue, try the next solution.
Solution 3: Check the connection between the product and computer
Solution:Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
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							product is connected to the computer through a wireless connection, make sure that
the connection is active and the product is turned on.
For more information on setting up the product and connecting it to your computer,
see the setup instructions that came with the product.
Cause:The product and computer were not communicating with each other.
The wrong measurements are showing in menus on the display
Solution:Change the language setting.
To set your language and country/region
1.Press the button next to Copy on the Home screen.
The Copy Menu appears.
2.Press the top-right, middle-left, and bottom-left buttons in sequence.
The Basic Settings menu appears.
3.Press the button next to Set Language.
4.Press the buttons next to the up arrow or down arrow icons on the display to scroll
through the languages. When the language you want to use is highlighted, press
OK.
5.When prompted, press the button next to Yes for confirmation.
The Basic Settings menu reappears.
6.Press the button next to Set Region.
7.Press the buttons next to the up arrow or down arrow icons on the display to scroll
through the countries/regions. When the country/region you want to use is
highlighted, press OK.
8.When prompted, press the button next to Yes for confirmation.
Cause:You might have selected the incorrect country/region when setting up the
product. The country/region you select determines the paper sizes shown on the
display.
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