HP Photosmart C4580 User Manual

Paper messages
The following is a list of paper-related error messages:
•
Paper upside down
•
Paper orientation error
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Cannot load paper from input tray
•
Ink is drying
•
Out of paper
•
Paper jam or misfeed
•
Paper mismatch
•
Wrong paper width
Paper upside down Solution: Load paper in the input tray print side down.
Cause: Paper in the input tray was upside down.
Paper orientation error
Solution: Insert paper into the input tray with the short edge forward and the print
side down. Slide the paper...

•Solution 2: Make sure the paper is loaded correctly
•
Solution 3: Check the print settings
•
Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit
•
Solution 5: Clean the rollers
•
Solution 6: Contact HP support for service
Solution 1: Replace the rear door Solution: If you removed the rear door to clear a paper jam, replace it. Gently push
the door forward until it snaps into place.
Cause: The rear door was removed from the product.
If this did not solve the issue, try the next...

Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning KitSolution: Some inkjet products require a special kit, called the HP Paper Feed
Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
your product, go to: 
www.hp.com/support .
Search for HP Paper Feed Cleaning Kit for more information about this kit and to
check whether it is required for your product.
Cause: The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed...

If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Paper jam or misfeed
Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2.Gently pull the paper out...

Paper mismatchSolution: Change the print setting or load the appropriate paper in the input tray.
• Do not use paper that is too thin, that has a slick texture, or that stretches easily.
It can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the
paper you plan to use immediately. When you have finished printing, return any
unused...

Cause:The USB cable was not plugged in properly.
Communication test failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Connect the product to the computer
Solution 1: Turn on the product Solution: Look at the display on the product. If the display is blank and the...

Cause:The product was not connected to the computer.
Improper shutdown
Solution: Press the On button to turn the product on and off.
Cause: The last time the product was used, it was not turned off properly. The
product can be damaged if it is turned off by turning off the switch on a power strip or
by using a wall switch.
Two-way communication lost
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve...

Cause:The product was not connected to the computer.
Print cartridge messages
The following is a list of print cartridge error messages:
•
Low on ink
•
Carriage stall
•
Need alignment or alignment failed
•
Print cartridges incorrectly installed
•
Non-HP cartridges installed
•
Print cartridge is missing, incorrectly installed, or not intended for your product
•
Printing in ink-backup mode
•
Print cartridges missing or not detected
•
Incompatible print cartridges
•
Print cartridge is not intended for use...

Carriage stall
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Clear the paper jam from the rear door
•
Solution 2: Clear the paper jam from the front
•
Solution 3: Make sure the pr int carriage can move freely
•
Solution 4: Verify that the product is properly connected to a power source
•
Solution 5:...

CAUTION:Be careful not to force the print ca rtridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 4: Verify that the product is properly connected to a power source Solution: Verify that the product is properly connected to a suitable power source.
To verify the product is connected to a suitable power source
1. Make sure that you are using the power cord provided...