HP Photosmart C4580 User Manual

Solution 2: Refresh the Windows Device ManagerSolution: Refresh the Windows Device Manager.
To refresh the Windows Device Manager
1. On the Windows taskbar, click  Start, right-click  My Computer , and then click
Properties .
2. Click the  Hardware  tab, and then click  Device Manager.
3. Double-click  Universal Serial Bus Controllers .
4. Click  USB Composite Device , click Action , and then click  Uninstall.
If a screen appears to confirm the deletion, confirm the deletion.
5. Disconnect the USB cable...

Solution 4: Check the status of the product in the HP Solution CenterSolution: Check the status of the product in the HP Solution Center.
To check the status of the product
1. On the Windows taskbar, click  Start, Programs  or All Programs , HP , HP
Solution Center .
2. Verify that the product is listed in the  Select Device area or that the appropriate
tab is selected.
3. Click  Status .
If the product is working properly, a me ssage appears indicating your product is
ready.
4. If you receive a...

3Power outlet
2.Make sure the product is turned on.
3. If the product is not receiving electrical power, connect it to another power outlet.
4. Turn off the product and reset it by disconnecting the power cord.
5. Wait 5 seconds, and plug in the power cord.
6. Turn on the product.
7. Try to scan again.
Cause: The product was not properly connected to a power supply or needed to be
reset.
If this did not solve the issue, try the next solution.
Solution 6: Check the USB connection between the product and...

4.Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the cable from the docking station and connect it directly to the...

4.On the Windows  taskbar, click Start, click  Programs  or All Programs , and then
click  Accessories .
5. Click  Imaging .
6. From the Imaging application, click  File and then click  Select Device.
7. Select the product from the TWAIN source list.
8. Click  File, and then click  Scan New.
Imaging for Windows will scan from the product using TWAIN software instead of
the HP Solution Center.
Cause: If you could scan using WIA, this is an indication that there was a problem
with the HP Solution Center....

4.If the Lexbceserver service is listed in the  Image Name list, disable it.
To disable the service
a . On the Windows taskbar, click  Start, right-click  My Computer , and then click
Manage .
The  Computer Management  appears.
b . Double-click  Services and Applications , and then double-click Services.
c . In the right pane, right-click  Lexbceserver, and then click  Properties.
d .On the  General tab , in the Service status  area, click Stop.
e .From the  Startup type  drop-down menu, select...

c. If the  Data column contains  lexbces, right-click  DependOnService  and
select  Modify .
Do one of the following:
• If you see only  lexbces, but not  RPCSS, delete  lexbces  and enter
RPCSS .
• If you see both  lexbces and RPCSS , delete only  lexbces and keep
RPCSS .
d . Click  OK.
7. Restart the computer, and then try to scan again.
If you can scan successfully, then proceed with the next step to restart the
Lexbcserver  service.
NOTE:Restarting the service enables the normal functionality of...

5.Go to the  Utility section and download the  HP Scan diagnostic utility.
6. Try to scan.
If an error condition is identified with any of the HP software components, a red
X is displayed next to the component. If there is no error condition, a green check
mark is displayed next to the component. The utility is equipped with a  Fix button
to correct the e rror conditions.
Cause: There was a problem with the connection between the product and the
computer.
If this did not solve the issue, try the next...

4.Check if you have one of th e following chipsets listed:
• SIS 7001 USB host controller
•ALI chipsets
• NEC universal host controllers
• Intel 82801 AA, Intel 82801BA/BAM
NOTE: This is not a comprehensive list. If you are experiencing
communication issues while trying to scan, follow the steps below to resolve
the issue.
5. Disconnect all USB devices (printers,  scanners, cameras, etc.) from the
computer, except the mouse or keyboard.
6. Reconnect the USB cable to the USB port on the back of the...

1Power connection
2Power cord and adaptor
3Power outlet
9.Turn on the product.
10. Print a self-test report to test the basic standalone functionality of the product.
See the following procedure for more information about printing a self-test report.
11. Try to scan.
If the scan is succe ssful, other USB devices connected to the computer might be
causing the problem.
12. If the scan is successful, then connect one USB device at a time to the computer.
13. Test the scanning functionality after each...