HP Photosmart C4480 User Manual

The printout is blankSolution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Scan, resize, and print the...

For more information, see:
•“
Load full-size paper or small-size photo paper” on page 20
•“
Recommended papers for printing and copying” on page 18
Cause: You were trying to make a borderless copy without using photo paper.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scan halts
•
Scan fails
•
Scan fails because of insufficient computer memory
•
Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
•
Scanned image shows dotted...

Solution 2: Connect your computer to the product with a standard USB cableSolution: Connect your computer to the product with a standard USB cable.
For more information, see the Setup Guide.
Cause: Your computer was not connected to the product by a USB cable.
If this did not solve the issue, try the next solution.
Solution 3: Install the HP Photosmart software
Solution: Insert the HP Photosmart installation CD and install the software.
For more information, see the Setup Guide.
Cause: The HP Photosmart...

Scanned image is blankSolution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause: The software was set to automatically crop scanned...

in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause:The scan document settin gs were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Adjust the brightness in the software
•...

The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the computer
•
Solution 2: Check the cables
•
Solution 3: Install or reinstall the HP Photosmart Software
Solution 1: Turn on the computer Solution: Turn on the computer.
Cause: The computer was turned off.
If this did...

Product messages
The following is a list of product-related error messages:
•
Carriage jam
•
Mechanism error
•
Carriage blocked
•
Door open
•
Firmware revi sion mismatch
•
Memory is full
•
Scanner failure
•
Scan errors
•
Unable to print
•
Product might not be correctly installed
•
Product was not found
•
Product could not find available scan destinations
•
Required software component was not found or was incorrectly installed
•
Error occurred while communicating with the product
•
Missing HP Photosmart...

Solution 2: Clear the paper jam from the frontSolution: Turn off the product and open the print cartridge door to access the print
carriage area. Gently remove any paper that is stuck between the rollers, and then
turn on the product again.
If this did not solve the issue, try the next solution.
Cause: Paper was stuck in  the front rollers.
If this did not solve the issue, try the next solution.
Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not...

4.Plug the power cord directly into a power outlet.
1Power connection
2Power cord and adaptor
3Power outlet
5.Try to print from your computer.
If the product prints when plugged directly into a power outlet while disconnected
from any power strips or surge suppresso rs, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product.
6. If the product cannot print and the print carriage is still stalled, contact HP support
for service.
Go to: 
www.hp.com/support .
If...

Solution 5: Print a self-test report
Solution: Print a self-test report to see if the product can print.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the  Cancel button and then press the  Start Copy Color button.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick...