HP Photosmart B109q User Manual

as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause:The scan document settings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions...

•Resize to Fit is not working as expected
Resize to Fit is not working as expected
Try the following solutions.
•Solution 1: Scan, enlarge, and then print a copy
•Solution 2: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy
Solution: Resize to Fit can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not...

•Scanner failure
•Improper shutdown
•Missing HP Photosmart Software
Firmware revision mismatch
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution:Try making fewer copies at a time.
Cause:The document you were copying exceeded the memory of the...

Solution 1: Install the HP Photosmart Software
Solution:Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1.Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2.When prompted, click Install More Software to install the product software.
3.Follow the onscreen instructions and the setup instructions that came with the
product.
Cause:The HP Photosmart Software was not installed.
If...

•Unreadable files. NN files could not be read
•Photos not found
•File not found
•Invalid file name
•Supported file types for the product
•File corrupted
Error reading or writing the file
Solution:Check to see if you have the right folder and file name.
Cause:The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution:Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the...

Cause:There was not enough available memory on your computer to create a print
preview file.
Invalid file name
Solution:Make sure that you are not using any invalid symbols in the file name.
Cause:The file name you entered was invalid.
Supported file types for the product
The product software only recognizes JPG and TIF images.
File corrupted
Try the following solutions.
•Solution 1: Reinsert the memory card in the product
•Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert...

•Out of disk space
•Card access error
•Use only one card at a time
•Card is inserted incorrectly
•Card is damaged
•Card is not fully inserted
Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Remove all but one memory card
•Solution 2: Remove the memory card and reinsert it correctly...

Solution 1: Close some applications or restart your computer
Solution:Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause:The computer did not have enough memory.
If this did not solve the issue,...

Cause:You had inserted the memory card backwards or upside down.
Card is damaged
Solution:Reformat your memory card in your camera or format your memory card
in a computer by selecting the FAT format. For more information, see the
documentation that came with your digital camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will...

Ink is drying
Solution:Leave the sheet in the paper tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Cause:Transparencies and some other media require a drying time that is longer
than normal.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•Cartridges in wrong slot
•General...