HP Photosmart B109q User Manual

							as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause:The scan document settings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Adjust the brightness in the software
•Solution 2: Clean the glass and lid
•Solution 3: Select the correct OCR language
Solution 1: Adjust the brightness in the software
Solution:Adjust the brightness in the software, and then rescan the original.
Cause:The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid
Solution:Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
Cause:Debris might have been stuck on the glass or on the back of the document
lid. This can cause poor-quality scans.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct OCR language
Solution:Select the correct OCR language in the software.
NOTE:If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Cause:The scan document settings were not set to the correct optical character
recognition (OCR) language. The OCR language tells the software how to interpret
the characters it sees in the original image. If the OCR language does not match the
language in the original, the scanned text might be incomprehensible.
Copy troubleshooting
Use this section to solve these copy problems:
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							•Resize to Fit is not working as expected
Resize to Fit is not working as expected
Try the following solutions.
•Solution 1: Scan, enlarge, and then print a copy
•Solution 2: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy
Solution: Resize to Fit can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
NOTE:Do not use the product to copy onto envelopes or other papers it does
not support. For more information on recommended media, see “Recommended
papers for printing” on page 16.
Cause:You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Solution 2: Wipe the glass and the back of the document lid
Solution:Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
Cause:Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
Errors
This section contains the following categories of messages about your product:
•Product messages
•File messages
•General user messages
•Paper messages
•Ink cartridge and printhead messages
Product messages
The following is a list of product-related error messages:
•Firmware revision mismatch
•Memory is full
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							•Scanner failure
•Improper shutdown
•Missing HP Photosmart Software
Firmware revision mismatch
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution:Try making fewer copies at a time.
Cause:The document you were copying exceeded the memory of the product.
Scanner failure
Solution:Turn off the product and then turn it on again. Restart your computer and
then try to scan again.
If the problem persists, try plugging the power cord directly into a power outlet rather
than a surge protector or power strip. If the problem continues, contact HP support.
Go to www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause:The product was busy or an unknown cause interrupted your scan.
Improper shutdown
Solution:Press the On button to turn the product on and off.
Cause:The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product can be damaged.
Missing HP Photosmart Software
Try the following solutions.
•Solution 1: Install the HP Photosmart Software
•Solution 2: Check the connection from the product to your computer
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							Solution 1: Install the HP Photosmart Software
Solution:Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1.Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2.When prompted, click Install More Software to install the product software.
3.Follow the onscreen instructions and the setup instructions that came with the
product.
Cause:The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wireless connection, make sure that
the connection is active and the product is turned on.
For more information on setting up the product and connecting it to your computer,
see the setup instructions that came with the product.
Cause:The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
•Error reading or writing the file
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							•Unreadable files. NN files could not be read
•Photos not found
•File not found
•Invalid file name
•Supported file types for the product
•File corrupted
Error reading or writing the file
Solution:Check to see if you have the right folder and file name.
Cause:The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution:Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the product software. The copies might not be
damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
Photos not found
Try the following solutions.
•Solution 1: Reinsert the memory card
•Solution 2: Print photos from the computer
Solution 1: Reinsert the memory card
Solution:Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the product software. The copies might not be damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer
Solution:Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the product software.
Cause:No photos were found on the memory card.
File not found
Solution:Close some applications and try the task again.
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							Cause:There was not enough available memory on your computer to create a print
preview file.
Invalid file name
Solution:Make sure that you are not using any invalid symbols in the file name.
Cause:The file name you entered was invalid.
Supported file types for the product
The product software only recognizes JPG and TIF images.
File corrupted
Try the following solutions.
•Solution 1: Reinsert the memory card in the product
•Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product
Solution:Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the product software. The copies might not be damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution:Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:The memory card file system was corrupted.
General user messages
The following is a list of messages related to common user errors:
•Memory card error
•Cannot crop
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							•Out of disk space
•Card access error
•Use only one card at a time
•Card is inserted incorrectly
•Card is damaged
•Card is not fully inserted
Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Remove all but one memory card
•Solution 2: Remove the memory card and reinsert it correctly
•Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution:Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause:There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution:Remove the memory card and reinsert it correctly. The label of the
memory card faces up and should be readable as you insert it into the slot.
Cause:You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 3: Push the memory card all the way forward
Solution:Remove the memory card and reinsert it in the memory card slot until it
stops.
Cause:You had not fully inserted the memory card.
Cannot crop
Try the following solutions.
•Solution 1: Close some applications or restart your computer
•Solution 2: Empty the Recycle Bin on your desktop
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							Solution 1: Close some applications or restart your computer
Solution:Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause:The computer did not have enough memory.
If this did not solve the issue, try the next solution.
Solution 2: Empty the Recycle Bin on your desktop
Solution:Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause:For scanning, there must be at least 50 MB of space available on your
computers hard disk.
Out of disk space
Solution:Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause:The computer did not have enough memory.
Card access error
Solution:Remove the memory card and reinsert it in the memory card slot until it
stops.
Cause:You had not fully inserted the memory card.
Use only one card at a time
Solution:You can insert only one memory card at a time.
If more than one memory card is inserted, an error message will appear on the display.
Remove the additional memory card to resolve the problem.
Cause:There were two or more memory cards inserted into the product at the same
time.
Card is inserted incorrectly
Solution:Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
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							Cause:You had inserted the memory card backwards or upside down.
Card is damaged
Solution:Reformat your memory card in your camera or format your memory card
in a computer by selecting the FAT format. For more information, see the
documentation that came with your digital camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:You may have formatted the card on a Windows XP computer. By default,
Windows XP will format a memory card of 8 MB or less and 64 MB or more with the
FAT32 format. Digital cameras and other devices use the FAT (FAT16 or FAT12)
format and cannot recognize a FAT32 formatted card.
Card is not fully inserted
Solution:Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause:You had not fully inserted the memory card.
Paper messages
The following is a list of paper-related error messages:
•Paper upside down
•Paper orientation error
•Ink is drying
Paper upside down
Solution:Load paper in the paper tray print side down.
Cause:Paper in the paper tray was upside down.
Paper orientation error
Solution:Insert paper into the paper tray with the short edge forward and the print
side down. Slide the paper forward until it stops.
Cause:Paper in the paper tray was in landscape orientation.
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							Ink is drying
Solution:Leave the sheet in the paper tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Cause:Transparencies and some other media require a drying time that is longer
than normal.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•Cartridges in wrong slot
•General printer error
•Incompatible ink cartridges
•Incompatible printhead
•Ink alert
•Ink cartridge problem
•Ink service capacity warning
•Ink system failure
•Check ink cartridges
•Install cartridges
•Non-HP cartridge
•Original HP ink depleted
•Previously used genuine HP cartridge
•Printhead problem
•Problem with printer preparation
Cartridges in wrong slot
Solution:Remove and reinsert the indicated ink cartridges into the correct slots by
matching color of cartridges to color and icon for each slot.
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