HP Photosmart B109q User Manual

							4.Align cartridges.
a. When prompted, press OK to print cartridge alignment page.
b. Load page print side down on right front corner of glass, and then press OK to
scan page.
c. Remove alignment page and recycle or discard it.
5.View the animation for this topic.
Related topics
“Order ink supplies” on page 48
Order ink supplies
To learn which HP supplies work with your product, order supplies online, or create a
printable shopping list, open HP Solution Center, and select the online shopping feature.
Cartridge information and links to online shopping also appear on ink alert messages. In
addition, you can find cartridge information and order online by visiting www.hp.com/buy/
supplies.
NOTE:Ordering cartridges online is not supported in all countries/regions. If it is not
supported in your country/region, contact a local HP reseller for information about
purchasing cartridges.
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP
printing device. This warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted
and the end of warranty date has not been reached. The end of warranty date, in YYYY/
MM/DD format, may be found on the product as indicated:
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							For a copy of the HP Limited Warranty Statement, see the printed documentation that
came with the product.
Print and evaluate a print quality report
Print quality issues can occur for a variety of reasons. You might be using the wrong
software settings or printing a poor quality source file, or there might be a problem with
the printing system in the HP Photosmart. If you are unhappy with the quality of your
prints, you can print a print quality report to help you determine if the printing system is
working properly.
To print a print quality report
1.Load letter or A4 unused plain white paper into the paper tray.
2.Press the top-left, bottom-left, top-left, and top-left buttons in sequence.
The Engineering Menu appears.
3.Press OK to select Manufacturing Menu.
4.Press OK to select reports menu.
5.Press OK to select print-mech tap tests.
6.Press the top-right button until the code displayed changes to 72.
7.Press OK.
The product prints a print quality report that you can use to diagnose print quality
issues.
To evaluate the print quality report
1.Check the ink levels shown on the page. If a cartridge shows very low ink levels and
you find the print quality unacceptable, consider replacing that ink cartridge. Print
quality typically deteriorates as cartridges run out of ink.
NOTE:If the print quality report is not legible, you can check the estimated ink
levels from the control panel or HP Photosmart Software.
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							NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
2.Look at the color bars in the middle of the page. The bars should be solid, have sharp
edges, and extend with uniform color all the way across the page.
Figure 11-1 Color bars - expected result
• If any of the color bars are irregularly streaked, lighter on one side, or contain one
or more streaks of a different color, refer to the following steps.
Figure 11-2 Color bars - irregularly streaked or faded bar (top bar)
Figure 11-3 Color bars - color mixing (yellow bar contains magenta streaks)
◦Check the estimated ink levels in the cartridges.
◦Check if the cartridge corresponding to the streaked bar has the orange tab
removed.
◦Reinstall the cartridge and make sure all of the cartridges are properly
installed.
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							◦Clean the printhead, and then print this diagnostic page again.
◦If cleaning the printhead does not solve this print quality issue, replace the
cartridge corresponding to the streaked bar.
NOTE:If replacing the cartridge does not solve this print quality issue,
contact HP support for service.
• If any of the color bars show regular white streaks, refer to the following steps.
◦If line 11 on the diagnostic page reads PHA TTOE = 0, align the printer.
◦If line 11 on the diagnostic page shows a different value or aligning does not
help, clean the printhead.
NOTE:If cleaning the printhead does not solve this print quality issue,
contact HP support for service.
3.Look at the large text above the alignment pattern. The type should be sharp and
clear.
Figure 11-4 Sample text area - expected result
• If the type is jagged, align the printer, and then print this diagnostic page again.
Figure 11-5 Sample text area - jagged text
• If the text is uneven and ragged at one end, clean the printhead, and then print
this diagnostic page again. If this occurs right after a new cartridge is installed,
the automatic device servicing routines may solve the problem in a day or so.
Figure 11-6 Sample text area - uneven ink distribution
• If the text is smeared, check if the paper is curled, clean the printhead, and then
print this diagnostic page again.
Figure 11-7 Sample text area - streaks or smears
4.Look at the alignment pattern above the color bars. The lines should be straight and
sharp.
Figure 11-8 Alignment pattern - expected result
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							If the lines are jagged, align the printer, and then print this diagnostic page again.
Figure 11-9 Alignment pattern - jagged lines
NOTE:If aligning the printer does not solve this print quality issue, contact HP
support for service.
If you do not see any defects on the print quality report, then the printing system is working
correctly. There is no reason to replace supplies or have the product serviced, because
they are functioning properly. If you still have a print quality problem, here are some other
things you can check:
•Check the paper.
•Check the print settings.
•Make sure your image has sufficient resolution.
•If the problem seems confined to a band near the edge of your printout, use the
software you installed with the product or another software application to rotate the
image 180 degrees. The problem might not appear on the other end of the print.
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							12 Solve a problem
This section contains the following topics:
•HP support
•Setup troubleshooting
•Print troubleshooting
•Print quality troubleshooting
•Memory card troubleshooting
•Scan troubleshooting
•Copy troubleshooting
•Errors
HP support
•HP support by phone
•Additional warranty options
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•Phone support period
•Placing a call
•After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•Product name (HP Photosmart Wireless B109 series)
•Model number (located near the cartridge access area)
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							[[[[[
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, visit www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the product software is installed on the computer. If you connected the
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							product to your computer before the software installation screen prompted you to do so,
you must follow these steps:
Troubleshooting common setup issues
1.Disconnect the USB cable from the computer.
2.Uninstall the software (if you have already installed it).
For more information, see “Uninstall and reinstall the software” on page 59.
3.Restart your computer.
4.Turn off the product, wait one minute, then restart it.
5.Reinstall the HP Photosmart software.
CAUTION:Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•The product will not turn on
•After setting up the product, it does not print
•The wrong measurements are showing in menus on the display
•The registration screen does not appear
•Uninstall and reinstall the software
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.
•Solution 1: Check the power cord
•Solution 2: Reset the product
•Solution 3: Press the On button more slowly
•Solution 4: Contact HP to replace the power supply
•Solution 5: Contact HP support for service
Solution 1: Check the power cord
Solution:
•Make sure you are using the power cord that came with the product.
•Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
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1Power connection
2Power cord and adapter
3Power outlet
•If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
•Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
•If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched on but still does not work, then there might be a problem with
the power outlet.
Cause:There was a problem with the power cord or the power supply.
If this did not solve the issue, try the next solution.
Solution 2: Reset the product
Solution:Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Solution:The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
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							CAUTION:If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause:You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution:Contact HP support to request a power supply for the product.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The power supply was not intended for use with this product.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support for service
Solution:If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause:You might need assistance to enable the product or software to function
properly.
After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Press the On button to turn on the product
•Solution 2: Set your product as the default printer
•Solution 3: Check the connection between the product and computer
Solution 1: Press the On button to turn on the product
Solution:Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
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