HP Photosmart B109q User Manual

4.Align cartridges.
a. When prompted, press OK to print cartridge alignment page.
b. Load page print side down on right front corner of glass, and then press OK to
scan page.
c. Remove alignment page and recycle or discard it.
5.View the animation for this topic.
Related topics
“Order ink supplies” on page 48
Order ink supplies
To learn which HP supplies work with your product, order supplies online, or create a
printable shopping list, open HP Solution Center, and select the online shopping feature....

For a copy of the HP Limited Warranty Statement, see the printed documentation that
came with the product.
Print and evaluate a print quality report
Print quality issues can occur for a variety of reasons. You might be using the wrong
software settings or printing a poor quality source file, or there might be a problem with
the printing system in the HP Photosmart. If you are unhappy with the quality of your
prints, you can print a print quality report to help you determine if the printing system is...

NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
2.Look at the color bars in the middle of the page. The bars should be solid, have sharp
edges, and extend with uniform color all the way across the page.
Figure 11-1 Color bars - expected result
• If any of...

◦Clean the printhead, and then print this diagnostic page again.
◦If cleaning the printhead does not solve this print quality issue, replace the
cartridge corresponding to the streaked bar.
NOTE:If replacing the cartridge does not solve this print quality issue,
contact HP support for service.
• If any of the color bars show regular white streaks, refer to the following steps.
◦If line 11 on the diagnostic page reads PHA TTOE = 0, align the printer.
◦If line 11 on the diagnostic page shows a different...

If the lines are jagged, align the printer, and then print this diagnostic page again.
Figure 11-9 Alignment pattern - jagged lines
NOTE:If aligning the printer does not solve this print quality issue, contact HP
support for service.
If you do not see any defects on the print quality report, then the printing system is working
correctly. There is no reason to replace supplies or have the product serviced, because
they are functioning properly. If you still have a print quality problem, here are some...

12 Solve a problem
This section contains the following topics:
•HP support
•Setup troubleshooting
•Print troubleshooting
•Print quality troubleshooting
•Memory card troubleshooting
•Scan troubleshooting
•Copy troubleshooting
•Errors
HP support
•HP support by phone
•Additional warranty options
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•Phone support period
•Placing a call
•After the phone support...

[[[[[
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, visit www.hp.com/support.
After the phone support period...

product to your computer before the software installation screen prompted you to do so,
you must follow these steps:
Troubleshooting common setup issues
1.Disconnect the USB cable from the computer.
2.Uninstall the software (if you have already installed it).
For more information, see “Uninstall and reinstall the software” on page 59.
3.Restart your computer.
4.Turn off the product, wait one minute, then restart it.
5.Reinstall the HP Photosmart software.
CAUTION:Do not connect the USB cable to the...




1Power connection
2Power cord and adapter
3Power outlet
•If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
•Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
•If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched on but still does...

CAUTION:If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause:You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution:Contact HP support to request a power supply...