HP Photosmart B109q User Manual

Cause:The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 2: Set your product as the default printer
Solution:Check your computer documentation to change your product to be the
default printer.
Cause:You sent the print job to the default printer, but this product was not the
default printer.
If this did not solve the issue, try the next solution.
Solution 3: Check the connection between the product and computer
Solution:Check the connection from the...

The wrong measurements are showing in menus on the display
Solution:Change the language setting.
To set your language and country/region
1.Press the button next to Copy on the Home screen.
The Copy Menu appears.
2.Press the top-right, middle-left, and bottom-left buttons in sequence.
The Basic Settings menu appears.
3.Press the button next to Set Language.
4.Press the buttons next to the up arrow or down arrow icons on the display to scroll
through the languages. When the language you want to use is...

4.Select HP Photosmart All-in-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
5.Restart your computer.
NOTE:It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE:If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and...

Check cartridges
Follow these steps.
•Step 1: Make sure you are using genuine HP ink cartridges
•Step 2: Check the ink levels
Step 1: Make sure you are using genuine HP ink cartridges
Solution:Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP...

Step 2: Load the stack of paper correctly
Solution:Remove the stack of paper from the paper tray, reload the paper, and
then slide the paper-width guide inward until it stops at the edge of the paper.
NOTE:Do not leave unused photo paper in the paper tray. The paper might start
to curl, which could reduce the quality of your printout. For best results, do not
allow printed photos to stack up in the paper tray.
For more information, see:
“Load media” on page 17
Cause:The paper was loaded incorrectly....

Step 2: Clean the printhead
Solution:If the previous step did not resolve the issue, try cleaning the printhead.
To clean the printhead from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the paper tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer...

To select a print speed or quality
1.Make sure you have paper loaded in the paper tray.
2.On the File menu in your software application, click Print.
3.Make sure the product is the selected printer.
4.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5.Click the Features tab.
6.In the Paper Type drop-down list, select the type of paper that you have loaded.
7.In the Print...

Print quality troubleshooting
Use this section to solve these print quality problems:
•Photo printouts are hazy, blurry, or have inaccurate color
Photo printouts are hazy, blurry, or have inaccurate color
Solution:For best photo color quality, do not allow printouts to stack on top of
photos in the paper tray.
Cause:When printouts are stacked on top of a photo before the ink is completely
dry, some color distortion may occur in the photo.
Memory card troubleshooting
Use this section to solve these memory...

If this did not solve the issue, try the next solution.
Step 3: Reformat the memory card in your digital camera
Solution:Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera. For more information, see the documentation that came with your digital
camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously...

For more information on setting up the product and connecting it to your computer,
see the setup instructions that came with the product.
Cause:The product was not properly connected to the computer.
Scan troubleshooting
Use this section to solve these scan problems:
•Scanned image is incorrectly cropped
•Scanned image shows dotted lines instead of text
•Text format is incorrect
•Text is incorrect or missing
Scanned image is incorrectly cropped
Solution:The autocropping feature in the software crops...