HP Photosmart A636 User Manual

Device messages
The following is a list of error messages that may appear while your printer is connected
to a computer:
•
Low on ink
•
The print cartridge is old or damaged
•
The print cartridge is missing or incorrect
•
The print carriage has stalled
•
The printer is out of paper
•
There is a paper jam
•
The paper loaded does not match the paper size selected
•
Insert only one memory card at a time
•
There was a problem with the memory card
Low on ink
Solution:Have a replacement cartridge on hand to...

The print cartridge is missing or incorrect
Solution:Troubleshoot and replace the cartridge, if necessary.
To troubleshoot a print cartridge
1.Replace remanufactured or refilled cartridges, if installed, with genuine HP
products.
2.Remove the cartridge and then reinstall it. For more information, see “
Insert or
replace the print cartridge” on page 60.
3.Make sure the cartridge is compatible with the printer.
4.If this does not work, replace the cartridge.
Cause:The print cartridge is not installed, is...

The paper loaded does not match the paper size selected
Solution:The paper loaded does not match the paper size selected. Try the
following:
1.Change the type of paper selected for the print job.
2.If your printer has multiple paper trays, make sure the correct tray is selected for
the print job.
3.Make sure the correct paper is loaded in the paper tray.
Insert only one memory card at a time
Solution:The printer has two or more different types of memory cards inserted
simultaneously.
There was a problem...

Chapter 7
82 Troubleshooting
Troubleshooting
 

8 Shop for ink supplies
For a list of print cartridge numbers, see the printed documentation that came with the
HP Photosmart. You can order print cartridges online from the HP Web site. Additionally,
you can contact a local HP reseller to find out the correct print cartridge reorder numbers
for your device and purchase print cartridges.
To order HP papers and other supplies, go to 
www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click...

Chapter 8
84 Shop for ink supplies
Shop for ink supplies
 

9 HP support and warranty
This section contains the following topics:
•
Check the HP support Web site first
•
HP support by phone
•
Additional warranty options
For the full warranty statement, see the product Basics Guide that came in the box with
the product.
Check the HP support Web site first
Check the documentation that came with the printer. If you do not find the information
you need, check out the HP support Web site.
To check for online support
1.Visit the HP online support Web site at...

Placing a call
Call HP support while you are in front of the computer and the HP Photosmart. Be
prepared to provide the following information:
• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this...

10 Specifications
This section lists the minimum system requirements for installing the HP Photosmart
software, and provides selected printer specifications.
•
System requirements
•
Printer specifications
System requirements
Operating System
Windows XP Home, XP Professional, x64 Edition, or Vista
Mac OS X v10.4 or greater
Processor
•Windows XP Home & XP Professional: Any Intel® Pentium® II, Celeron®, or compatible
processor, 233 MHz (Pentium III, 300 MHz or higher recommended)
•x64 Edition: Pentium 4...

HP recommends that the USB cable be less
than 3 meters (10 feet) in length
PictBridge: Using the camera portMotion JPEG AVI
Motion JPEG Quicktime
MPEG-1
Margins
Top 0.0 mm (0.0 inches) ; Bottom 0.0 mm
(0.0 inches) ; Left/right 0.0 mm (0.0 inches)Media Sizes
Photo paper 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches)
Photo paper with tab 10 x 15 cm with 1.25 cm
tab (4 x 6 inches with 0.5 inch tab)
Index cards 10 x 15 cm (4 x 6 inches)
A6 cards 105 x 148 mm (4.1 x 5.8 inches)
L-size cards 90 x 127 mm...