HP Photosmart A636 User Manual

							Device messages
The following is a list of error messages that may appear while your printer is connected
to a computer:
•
Low on ink
•
The print cartridge is old or damaged
•
The print cartridge is missing or incorrect
•
The print carriage has stalled
•
The printer is out of paper
•
There is a paper jam
•
The paper loaded does not match the paper size selected
•
Insert only one memory card at a time
•
There was a problem with the memory card
Low on ink
Solution:Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
Cause:The print cartridge is estimated to be low on ink and may need to be
replaced soon.
The print cartridge is old or damaged
Solution:Troubleshoot and replace the cartridge, if necessary.
To troubleshoot a print cartridge
1.Replace remanufactured or refilled cartridges, if installed, with genuine HP
products.
2.Remove the cartridge and then reinstall it. For more information, see “
Insert or
replace the print cartridge” on page 60.
3.Make sure the cartridge is compatible with the printer.
4.If this does not work, replace the cartridge.
Cause:The print cartridge may be old or damaged.
Device messages 79
Troubleshooting
 
						

							The print cartridge is missing or incorrect
Solution:Troubleshoot and replace the cartridge, if necessary.
To troubleshoot a print cartridge
1.Replace remanufactured or refilled cartridges, if installed, with genuine HP
products.
2.Remove the cartridge and then reinstall it. For more information, see “
Insert or
replace the print cartridge” on page 60.
3.Make sure the cartridge is compatible with the printer.
4.If this does not work, replace the cartridge.
Cause:The print cartridge is not installed, is installed incorrectly, or is not supported
by your printer’s country/region settings. For more information, see “
Insert or replace
the print cartridge” on page 60.
The print carriage has stalled
Solution:Turn off the product and open the print cartridge access door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn on the product again.
Cause:There is an obstruction blocking the path of the print carriage or the
cartridge service station. Go to the online support services at 
www.hp.com/support
for additional help.
The printer is out of paper
Solution:Check that paper has been loaded in the correct paper tray. See “
Load
your paper” on page 23 and refer to the setup instructions that came with your printer
for more information on loading paper.
There is a paper jam
Solution:Try the following steps to clear the paper jam:
• If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
• If the paper did not come part way through the front of the printer, try removing it
from the back of the printer:
◦Remove the paper from the input tray.
◦Gently pull the jammed paper to remove it from the back of the printer.
• If you cannot grasp the edge of the jammed paper to remove it, try the following:
◦Turn off the printer.
◦Turn on the printer. The printer checks for paper in the paper path and will
automatically eject the jammed paper.
•Press OK to continue.
Chapter 7
80 Troubleshooting
Troubleshooting
 
						

							The paper loaded does not match the paper size selected
Solution:The paper loaded does not match the paper size selected. Try the
following:
1.Change the type of paper selected for the print job.
2.If your printer has multiple paper trays, make sure the correct tray is selected for
the print job.
3.Make sure the correct paper is loaded in the paper tray.
Insert only one memory card at a time
Solution:The printer has two or more different types of memory cards inserted
simultaneously.
There was a problem with the memory card
Solution:There was a problem with the memory card. Try to copy your pictures
directly to a computer and then reformat the card using the camera.
Device messages 81
Troubleshooting
 
						

							Chapter 7
82 Troubleshooting
Troubleshooting
 
						

							8 Shop for ink supplies
For a list of print cartridge numbers, see the printed documentation that came with the
HP Photosmart. You can order print cartridges online from the HP Web site. Additionally,
you can contact a local HP reseller to find out the correct print cartridge reorder numbers
for your device and purchase print cartridges.
To order HP papers and other supplies, go to 
www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE:At this time, some portions of the HP Web site are available in English only.
NOTE:Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order cartridges from a connected computer
1.Open a file in any application that prints.
2.Follow the steps for your operating system.
Windows users
a. Select File, and then select Print.
b. Make sure the HP Photosmart A630 series is the selected printer.
c. Click Properties or Preferences.
NOTE:The path to the Printer Properties dialog box can vary depending on
the software program you are using.
Mac users
a. Choose File, and then choose Print.
b. Make sure the HP Photosmart A630 series is the selected printer.
3.Click Order Supplies Online (Windows) or Supplies (Mac OS).
Shop for ink supplies 83
Shop for ink supplies
 
						

							Chapter 8
84 Shop for ink supplies
Shop for ink supplies
 
						

							9 HP support and warranty
This section contains the following topics:
•
Check the HP support Web site first
•
HP support by phone
•
Additional warranty options
For the full warranty statement, see the product Basics Guide that came in the box with
the product.
Check the HP support Web site first
Check the documentation that came with the printer. If you do not find the information
you need, check out the HP support Web site.
To check for online support
1.Visit the HP online support Web site at 
www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device information
and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Photosmart
• Valuable HP Photosmart and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP Photosmart
2.For Europe only: Contact your local point of purchase. If the HP Photosmart has a
hardware failure, you will be asked to bring it back to your local point of purchase.
(Service is provided at no charge during the device limited warranty period. After the
warranty period, you will be quoted a service charge.)
3.If you do not find the information you need online, call HP support. Support options
and availability vary by device, country/region, language, and phone support period.
HP support by phone
For a list of support phone numbers, see the phone number list in the printed
documentation.
This section contains information on the following:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to 
www.hp.com/support. Standard phone company charges apply.
HP support by phone 85
HP support and warranty
 
						

							Placing a call
Call HP support while you are in front of the computer and the HP Photosmart. Be
prepared to provide the following information:
• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, device was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: 
www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
Chapter 9
86 HP support and warranty
HP support and warranty
 
						

							10 Specifications
This section lists the minimum system requirements for installing the HP Photosmart
software, and provides selected printer specifications.
•
System requirements
•
Printer specifications
System requirements
Operating System
Windows XP Home, XP Professional, x64 Edition, or Vista
Mac OS X v10.4 or greater
Processor
•Windows XP Home & XP Professional: Any Intel® Pentium® II, Celeron®, or compatible
processor, 233 MHz (Pentium III, 300 MHz or higher recommended)
•x64 Edition: Pentium 4 with Intel EM64T support
•Vista: 800 MHz 32-bit (x86) or 64-bit processor (1 GHz or higher recommended)
•Mac OS: PowerPC G3 or greater, or Intel Core processor
RAM
•Windows XP Home & XP Professional: 128 MB (256 MB or higher recommended)
•x64 Edition: 512 MB (1 GB or higher recommended)
•Vista: 512 MB (1 GB or higher recommended)
•Mac OS: 256 MB or greater (512 MB or greater recommended)
Free Disk Space
10 MB
Video Display
SVGA 800 x 600, 16-bit color (32–bit color recommended)
Browser
Windows: Microsoft
® Internet Explorer® 6.0 or higher
Mac OS: Any web browser
Connectivity
•Available USB port and USB cable (purchased separately), if printing from a computer
•Internet access recommended
Internet access required for 64-bit versions of Windows XP and Vista
Printer specifications
Connectivity
USB 2.0 full-speed: Windows XP Home,
XP Professional, or x64 EditionImage File Formats
JPEG Baseline
Video File Formats
Printer specifications 87
Specifications
 
						

							HP recommends that the USB cable be less
than 3 meters (10 feet) in length
PictBridge: Using the camera portMotion JPEG AVI
Motion JPEG Quicktime
MPEG-1
Margins
Top 0.0 mm (0.0 inches) ; Bottom 0.0 mm
(0.0 inches) ; Left/right 0.0 mm (0.0 inches)Media Sizes
Photo paper 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches)
Photo paper with tab 10 x 15 cm with 1.25 cm
tab (4 x 6 inches with 0.5 inch tab)
Index cards 10 x 15 cm (4 x 6 inches)
A6 cards 105 x 148 mm (4.1 x 5.8 inches)
L-size cards 90 x 127 mm (3.5 x 5 inches)
L-size cards with tab 90 x 127 mm with 12.5 mm
tab (3.5 x 5 inches with 0.5 inch tab)
Hagaki
Supported only when printing from a computer:
101 x 203 mm (4 x 8 inches), Panorama photo
paper 10 x 30 cm (4 x 12 inches).
Media Types
HP Advanced Photo Paper (recommended)
Cards (index, A6, L-size)Environmental Specifications: In the
presence of high electromagnetic fields, it is
possible that the output may be slightly
distorted.
Maximum during operation: 5–40° C (41–
104° F), 5–90% RH
Recommended during operation: 15–35 ° C
(59–95° F), 20–80% RH
Paper Tray
Supports paper sizes up to 13 x 18 cm
(5 x 7 inches)
Paper Tray Capacity
20 sheets of photo paper, maximum thickness
292 µm (11.5 mil) per sheet
10 sheets of 10 x 30 cm (4 x 12 inches) photo
paper for panoramic printingPrint Cartridge
HP 110 Tri-color Inkjet print cartridge
Visit 
www.hp.com/pageyield/ for information on
estimated cartridge yields.
Power Consumption (average)
Printing: 11.5 W
Sleep: 3.8 W
Off: 0.43 WPower Supply Model Number
HP Part # 0957–2121 (North America),
100-240 Vac (±10%) 50/60 Hz (±3 Hz)
HP Part # 0957–2120 (Rest of world),
100-240 Vac (±10%) 50/60 Hz (±3 Hz)
Chapter 10
(continued)
88 Specifications
Specifications