HP PhotoSmart A320 User Manual

To clean the print cartridge from the printer
1.Make sure the printer is turned on.
2.Load photo paper so the printer can print a test page after cleaning the cartridge. Use
HP Advanced Photo Paper for the best results.
3.Hold down the OK button and press the On button 4 times to begin cleaning the print
cartridge.
4.When the printer finishes cleaning the cartridge, check the printed test page. If there
are no more problems, you do not need to do anything else. If there are still problems,
continue...

• Check the estimated ink level in the print cartridge
• Check the condition of the ink nozzles
• Check if the printer is communicating properly with a connected computer (if you are
able to print a test page from the software)
• Obtain the printers serial number, and other printer specifications
If you contact HP support for help, you may be asked to print the test page.
There are three ways to print the test page: from the control panel of the printer, from a
connected PictBridge camera that has a...

To clean the print cartridge contacts
1.Gather the following items to clean the contacts:
• Distilled water (tap water may contain contaminants that can damage the print
cartridge)
• Cotton swabs or other soft, lint-free material that will not stick to the print cartridge
2.Open the print cartridge door.
3.Remove the print cartridge and place it on a piece of paper with the ink nozzle plate
facing up. Be careful not to touch the copper-colored contacts or the ink nozzle plate
with your fingers....

To align the print cartridge from the printer
1.Make sure the printer is turned on.
2.Load paper in the input tray. HP recommends using HP Advanced Photo Paper for
the alignment, for best results.
3.Hold down the OK button and press the On button 3 times to print an alignment page.
To align the print cartridge from the camera
NOTE:Some cameras have a menu option that allows you to align the print cartridge
from the camera. If your camera menu offers this choice when the camera is
connected to the...

NOTE:Using the procedures below to install the printer driver software update from
the HP Web site does not update the otherHP Photosmart software you might have
installed on the computer. For information about updating the HP Photosmart
software, see the HP Photosmart Help.
To download a printer driver software update (Windows)
1.Make sure you are connected to the Internet.
2.From the Windows Start menu, click Programs or All Programs, point to HP, and
then click HP Update.
The HP Update window is...

Store the print cartridge
When you store or transport the printer, always leave the active print cartridge inside the
printer. The printer stores the print cartridge in a protective cap during the power-down
cycle.
CAUTION:Make sure the printer completes its power-down cycle before you unplug
the power cord. This allows the printer to store the print cartridge properly.
Follow these tips to help maintain HP print cartridges and ensure consistent print quality:
• Keep all unused print cartridges in their...

To transport the HP Photosmart A320 series
1.Turn off the printer.
NOTE:Make sure the printer completes its power-down cycle before you unplug
the power cord. This allows the printer to store the print cartridge properly.
2.If a camera or Bluetooth adapter is connected to the PictBridge port on the top of the
printer, disconnect it.
3.Remove all paper from the input and output trays, close the output tray, and then
close the input tray.
4.Unplug the power cord.
5.If the printer is connected to a...

NOTE:If you do not take the documentation with you, be sure to write down the
correct print cartridge number or purchase enough HP 110 Tri-color Inkjet print
cartridges before you go.
Chapter 5
26 Maintain and transport the printer
 

6 Troubleshooting
The HP Photosmart A320 series printer is designed to be reliable and easy to use. This
section answers frequently asked questions about using the printer and printing without
a computer.
For troubleshooting information about using the HP Photosmart software and printing
from a computer, see the electronic Help. For information about viewing the electronic
Help, see “
Find more information” on page 3.
For information about troubleshooting issues involving your camera, see the...

Solution:
• Wait for about a minute to see if the printer resets.
• Turn off the printer. Unplug the printer power cord. Wait about 30 seconds, and
then plug the power cord back in. Turn on the printer.
• If the printer does not reset, and the control panel buttons still do not respond, go
to 
www.hp.com/support or contact HP support.
The printer is plugged in, but it will not turn on.
Solution:
• The printer may have drawn too much power. Unplug the printer power cord from
the electrical outlet. Wait...